eMobile - Poor reception (Dublin city centre) - wrong number showing

CuLT

Hi,

Recently moved from O2 to eMobile, got an iPhone 4S with the order, previously using a 3GS.

Since moving, I've had serious signal issues, frequently dropping out to "No Service" in the city centre. I've been using an iPhone for two years now, and I've been living in the city centre for three years, no problems before.

Also, today, I sent a message to a friend and apparently the message came from my "pre port" number, ie, the number the SIM had prior to porting my old number over.

I've also tried some "test" calls from other phones to mine, and, even when my phone appears to have signal calls are frequently not connected.

Are the signal issues known? Is it a problem with the SIM or the coverage in Dublin city centre? Has my port gone through correctly?

Can provide further details by PM.

Thanks,

Ross

CuLT

Ello~?

I feel so rejected, I'm the only one who got no response today ;_;

Sponge Bob

Dodgy port I'll reckon. very common problem. If the called id shown on an outdial is a 'temp' 085 number you had best get a new sim. This will fix incoming as well. The reason is that the national roaming element to voda will not work if the sim is borked as often happens. It seems they get it right second sim round ( after the complete port) and screw it up port pending.

Then they will double bill you and you gotta sort that out too, good luck with that.

CuLT

Well, that's annoying if it's the case.

Would be nice if someone from the customer support team would respond with some sort of assurance that they'll help ensure this gets resolved expediently...

CuLT

Really? Not even a "Hi, sorry you're having problems, we're really busy right now"?

Really?

eMobile: Steve

CuLT wrote: »

Hi,

Recently moved from O2 to eMobile, got an iPhone 4S with the order, previously using a 3GS.

Since moving, I've had serious signal issues, frequently dropping out to "No Service" in the city centre. I've been using an iPhone for two years now, and I've been living in the city centre for three years, no problems before.

Also, today, I sent a message to a friend and apparently the message came from my "pre port" number, ie, the number the SIM had prior to porting my old number over.

I've also tried some "test" calls from other phones to mine, and, even when my phone appears to have signal calls are frequently not connected.

Are the signal issues known? Is it a problem with the SIM or the coverage in Dublin city centre? Has my port gone through correctly?

Can provide further details by PM.

Thanks,

Ross

Hi CuLT
Yes you should defintely have received feedback, my apologies, can you PM me your tel no, pin and model and I can have this investigated for you.
Tony

CuLT

Hi Tony/Steve,

Thanks for the response, have just dropped you a PM (addressing you as Tony!).

Another detail which may or may not be relevant - when I restart the phone and have to re-enter my PIN, sometimes it can take upwards of 5 minutes for the PIN entry to succeed (or fail entirely after some time has elapsed).

CuLT

Would be nice to get it sorted this side of Christmas, I'm missing messages/calls and people are getting responses from an unknown number.

eircom: Tony

CuLT wrote: »

Would be nice to get it sorted this side of Christmas, I'm missing messages/calls and people are getting responses from an unknown number.

Hi Cult
have just received your PM today and have escalated this. I wil be back to you Friday afternoon. Sorry for the wait.
Tony

CuLT

Any update from tech support on this?

Sponge Bob

2 shopping days left till christmas Cult....you will have to bite the bullet and get a new sim.

CuLT

Yeah, depressing

Of course getting a new SIM could just mean the thing doesn't fecking work at all for the entire Christmas period...

CuLT

Just a quick update on this; tried a full reset/restore (as Tony suggested).

Was a little skeptical, but it appears to be operating better; I don't think I've had a drop out to "No Service" since. The wrong number thing persisted, but I think I solved that one myself - for whatever reason, the iPhone had the "pre port" number stored as the number for using iMessage.

Tried reconfiguring it but couldn't be sure if it was working, so I've disabled iMessage entirely and I haven't had any reports of strange numbers from friends since. I *think* everyone who reported the problem to me had an iPhone, so think it solves that mystery.

eircom: Tony

CuLT wrote: »

Just a quick update on this; tried a full reset/restore (as Tony suggested).

Was a little skeptical, but it appears to be operating better; I don't think I've had a drop out to "No Service" since. The wrong number thing persisted, but I think I solved that one myself - for whatever reason, the iPhone had the "pre port" number stored as the number for using iMessage.

Tried reconfiguring it but couldn't be sure if it was working, so I've disabled iMessage entirely and I haven't had any reports of strange numbers from friends since. I *think* everyone who reported the problem to me had an iPhone, so think it solves that mystery.

Hi CuLT
happy to hear that worked, not sure why the pre port number was still stored, but if you do have any further issue let me know.
Tony

clarem4

eircom: Tony wrote: »

CuLT wrote: »

Just a quick update on this; tried a full reset/restore (as Tony suggested).

Was a little skeptical, but it appears to be operating better; I don't think I've had a drop out to "No Service" since. The wrong number thing persisted, but I think I solved that one myself - for whatever reason, the iPhone had the "pre port" number stored as the number for using iMessage.

Tried reconfiguring it but couldn't be sure if it was working, so I've disabled iMessage entirely and I haven't had any reports of strange numbers from friends since. I *think* everyone who reported the problem to me had an iPhone, so think it solves that mystery.

Hi CuLT
happy to hear that worked, not sure why the pre port number was still stored, but if you do have any further issue let me know.
Tony

I have had an absolutely dreadful time with e mobile service in dublin city centre, just randomly doesnt work, very awkward when your driving somewhere

eir: Anna

Hi clarem4,


Thanks for getting in touch and I'm sorry to hear this.


I would recommend trying a location update on the device by switching the phone off for ten minutes and turning it back on.


Please let us know if this works.


Thanks,
Anna