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Thanks Eircom.

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  • 05-12-2011 8:21pm
    #1
    Avns1s
    Registered Users Posts: 3,422 ✭✭✭


    In the knowledge that most people who use this forum are, in some way or other, upset at Eircom, I thought I would share my experience of the past week.

    Ten days ago, I made an online banking payment that through my own mistake went to my Eircom account rather than the account I intended. I had to contact Eircom Credit Management where I expected that there would be some effort to hold onto some of the money or even perhaps all of it, on the basis that the two monthly bills would be put against it and I would get it back over time.

    To my pleasant surprise, the call took just seconds and the rep just said "no problem but I will have to post out a cheque". That cheque arrived today exactly a week later. It was for a fair amount of money too.

    So, I for one and for once, wish to compliment Eircom on efficiency and a very pleasant transaction. So thank you Eircom. You and your representative, whom I won't name on this forum, should take a bow. :)


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Avns1s wrote: »
    In the knowledge that most people who use this forum are, in some way or other, upset at Eircom, I thought I would share my experience of the past week.

    Ten days ago, I made an online banking payment that through my own mistake went to my Eircom account rather than the account I intended. I had to contact Eircom Credit Management where I expected that there would be some effort to hold onto some of the money or even perhaps all of it, on the basis that the two monthly bills would be put against it and I would get it back over time.

    To my pleasant surprise, the call took just seconds and the rep just said "no problem but I will have to post out a cheque". That cheque arrived today exactly a week later. It was for a fair amount of money too.

    So, I for one and for once, wish to compliment Eircom on efficiency and a very pleasant transaction. So thank you Eircom. You and your representative, whom I won't name on this forum, should take a bow. :)

    Hi Avns1s

    Thanks for the post, nice to see some posite feedback :)

    Regards, Mark


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