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24Meg NGB Pathetically slow

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  • 06-12-2011 11:39am
    #1
    Farls
    Registered Users Posts: 1,785 ✭✭✭


    Hi,

    I'm on the 24Meg NGB in Letterkenny, Donegal. Speedtest is giving me 8Meg max the past few weeks. This is a joke, download speeds and ping is terrible for what I'm paying for, not to mention all the other costs of having eircom.

    Can this be rectified???

    Colin.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Farls wrote: »
    Hi,

    I'm on the 24Meg NGB in Letterkenny, Donegal. Speedtest is giving me 8Meg max the past few weeks. This is a joke, download speeds and ping is terrible for what I'm paying for, not to mention all the other costs of having eircom.

    Can this be rectified???

    Colin.

    Hi Colin,

    Can you private message with your eircom telephone number and I will look into that for you.

    Thanks, Mark


  • Options
    #3
    Farls
    Registered Users Posts: 1,785 ✭✭✭Farls


    Just feedback for anyone reading this thread, pm'd Mark and he was quick on replies but what has happened is eircom signed me up for 24Meg line whilst they have my connection capped at 10Meg and I get speeds of 8Meg or slower.

    Fantastic service I have to say :rolleyes:


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Farls wrote: »
    Just feedback for anyone reading this thread, pm'd Mark and he was quick on replies but what has happened is eircom signed me up for 24Meg line whilst they have my connection capped at 10Meg and I get speeds of 8Meg or slower.

    Fantastic service I have to say :rolleyes:

    Hi Farls,

    The order for the "up to24 MB NGB Ultimate" was issued as part of the inital online order. All the information regarding broadband availability and the fact the service is never guaranteed was in the terms and conditions that must be ticked before the order is prcessed.

    Thanks, Mark


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    #5
    Farls
    Registered Users Posts: 1,785 ✭✭✭Farls


    eircom: Mark wrote: »
    Hi Farls,

    The order for the "up to24 MB NGB Ultimate" was issued as part of the inital online order. All the information regarding broadband availability and the fact the service is never guaranteed was in the terms and conditions that must be ticked before the order is prcessed.

    Thanks, Mark

    Your 100% correct Mark, I don't remember reading anything about my line being capped at 10MB though???

    A decent company would make it clear upon ordering what the realistic speeds are.


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