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Am I entitled to a refund or do I have to accept a replacement

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  • 06-12-2011 5:02pm
    #1
    shadowcomplex
    Closed Accounts Posts: 4,097 ✭✭✭


    I bought a plug in heater in tesco last saturday , when I brought it home I was very disapointed to find it wasnt very good, further more after 2 days the thing stopped working altogether, I would like a full refund because I bought a different fan heater in argos that works much better


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    #2
    Duke Leonal Felmet
    Closed Accounts Posts: 1,520 ✭✭✭Duke Leonal Felmet


    shadowcomplex wrote: »
    I bought a plug in heater in tesco last saturday , when I brought it home I was very disapointed to find it wasnt very good, further more after 2 days the thing stopped working altogether, I would like a full refund because I bought a different fan heater in argos that works much better

    You are entitled to pursue a refund, and they are entitled to offer a replacement. Only a small claims court can force a decision on either of you.


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    #3
    theteal
    Registered Users Posts: 7,593 ✭✭✭theteal


    repair, replace, refund. they must offer one of these 3. you've no automatic right to a refund as a repair/replacement would be a reasonable remedy. if the repair/replacement proved to be faulty, i would then be pushing for a refund and you would have a much more solid footing if you wanted to pursue a SCC case


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    #4
    MiseryCat
    Registered Users Posts: 58 ✭✭MiseryCat


    shadowcomplex wrote: »
    I bought a plug in heater in tesco last saturday , when I brought it home I was very disapointed to find it wasnt very good, further more after 2 days the thing stopped working altogether, I would like a full refund because I bought a different fan heater in argos that works much better

    Go to customer service with the receipt , tell them its faulty and you should get your money back and if not ask for manager .:rolleyes:


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    #5
    Duke Leonal Felmet
    Closed Accounts Posts: 1,520 ✭✭✭Duke Leonal Felmet


    MiseryCat wrote: »
    shadowcomplex wrote: »
    I bought a plug in heater in tesco last saturday , when I brought it home I was very disapointed to find it wasnt very good, further more after 2 days the thing stopped working altogether, I would like a full refund because I bought a different fan heater in argos that works much better

    Go to customer service with the receipt , tell them its faulty and you should get your money back and if not ask for manager .:rolleyes:

    Just that simple, except that it isn't.


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    #6
    theteal
    Registered Users Posts: 7,593 ✭✭✭theteal


    Duke Leonal Felmet wrote: »
    Just that simple, except that it isn't.

    ah, on second glance, it's tesco, it probably is that simple


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    #7
    shadowcomplex
    Closed Accounts Posts: 4,097 ✭✭✭shadowcomplex


    theteal wrote: »
    ah, on second glance, it's tesco, it probably is that simple

    it was


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