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Night rate meters not working

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  • 13-12-2011 11:54pm
    #1
    Sean Bateman
    Banned (with Prison Access) Posts: 858 ✭✭✭


    Hi

    My most recent electricity bill was four times its normal level.

    I live in an apartment and use storage heaters. The storage heaters are not really working (i.e. there's little or no heat coming from them).

    The meters in my block are located in a communal area. I looked at the meters at 02.00 this morning and none of them are switching to the night rate (i.e. the "day meter" is moving the whole time).

    I bumped into a neighbour earlier today who had just opened a massive electricity bill. There could be 150 units affected by this.

    I'm with Bord Gais but they've told me on Monday that the issue has been logged with the ESB and that the ESB would call me but I've yet to hear anything.

    What should I do - Wait for a call from ESB?

    Thanks.


Comments

  • Options
    #2
    Electric Ireland: Orla
    Company Representative Posts: 23 Verified rep ✭Electric Ireland: Orla


    Hi Sean,

    If you haven't been contacted by ESB Networks yet, then certainly you can contact them yourself. Their contact number is 1850 372 757.

    You should advise that you have an order logged with your supplier, and your waiting for an appointment. They should be able to provide this to you.

    However, if you are having any difficulties at all, it is your supplier that you should contact.

    Thanks
    Orla


  • Options
    #3
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again,

    Just to add to what Orla said, here is a contact details page for ESB Networks.

    Regards :)
    Una


  • Options
    #4
    Sean Bateman
    Banned (with Prison Access) Posts: 858 ✭✭✭Sean Bateman


    Thanks for your help, Folks.

    Whatever controls the timing of the system had given up the ghost and was replaced yesterday. ESB didn't need me to give them access so they didn't call me.


  • Options
    #5
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Thanks for letting us know! :)

    Hope everything is rectified now.

    Regards,
    Una


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