UPC installation questions

Jhax

Hey just wondering I'm getting upc this week and I just wanted to know what the procedure is for installing the service. Never had UPC before but I've had sky, do they have to feed the wire into the house and is that a big job or is it quite simple?

Leeg17

If you can see a UPC box installed in the house from before it's a self-installation.

If not, they'll just drill a small hole into the house, run wires through and install the UPC box on the inside, shouldn't take more than 20 mins. It's €60 (ish?) to get them to install, free if you take the boards UPC offer.

ratedR

Going on past experience with UPC, they'll make it seem like a big job. Run cables across skirting boards without trying to hide them, and drills loads of holes, and generally be untidy and not really care.

BUT, the broadband is good

Leeg17

ratedR wrote: »

Going on past experience with UPC, they'll make it seem like a big job. Run cables across skirting boards without trying to hide them, and drills loads of holes, and generally be untidy and not really care.

BUT, the broadband is good

Disagree with this, very clean and quick installation both times I got it in.

ratedR

Leeg17 wrote: »

Disagree with this, very clean and quick installation both times I got it in.

Well, that's the difference with personal experience.

listermint

ratedR wrote: »

Well, that's the difference with personal experience.

I never had an issue with installation it was very professional. Now the sky lad that put my multiroom in. That guy was a joker, ive never seen anything so lazy before. I actually removed everything he did and re-installed. the guy even drilled through the PVC window frame to feed the cables in it was a mess.

He was lucky i wasnt home at the time (left it in the hands of others)

ratedR

listermint wrote: »

I never had an issue with installation it was very professional. Now the sky lad that put my multiroom in. That guy was a joker, ive never seen anything so lazy before. I actually removed everything he did and re-installed. the guy even drilled through the PVC window frame to feed the cables in it was a mess.

He was lucky i wasnt home at the time (left it in the hands of others)

Funnily enough the one time Sky came to us the guy was very neat and tidy. We've probably had UPC out 3 or 4 times over the years and they just didnt care.
It's all sub contracted anyway isnt it, so a lot of the time it's hard to get any satisfaction out of either party, with each pointing to the other. In my experience anyway.

mark17j

UPC will run new wiring outside and install a UPC point wherever u want it.. bout a 15 min job.
I have to say they were messy when mine was being installed, left plaster dust on skirting and on floor but apart from that i'm happy enough, great service.

dogpile

ratedR wrote: »

Funnily enough the one time Sky came to us the guy was very neat and tidy. We've probably had UPC out 3 or 4 times over the years and they just didnt care.
It's all sub contracted anyway isnt it, so a lot of the time it's hard to get any satisfaction out of either party, with each pointing to the other. In my experience anyway.

That could be the key, they've improved massively over the past few years except maybe for billing which is still a bit NTL esque .....but the overall service and what they provide is pretty much spot on

inovo

I found them quite good with there installation