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Issue with faulty product bought online

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  • 28-12-2011 12:59am
    #1
    lorrfitz
    Closed Accounts Posts: 9 ✭


    Hey all, sorry if this was already answered - I had a look around, but couldn't find anything.....
    I bought a MPMANN Internet tablet from Pixmania for a Christmas present - it arrived around the 16th Dec but I (in hindsight stupidly) didn't open it to check it...
    When i gave the present, it was turned on and nothing! wouldn't load, looks like there is internal damage, the screen is half black, half white....unusable and very very faulty!
    I got onto Pixmania, they said it was covered under the manufacturer's warranty for a year and i'd have to contact the manufacturer to get it repaired. I did try this following the steps they sent me, but the only option i got was to return it to Pixmania themselves for a repair.
    I've gotten onto them and have requested a replacement -after several mails back and forth (they're based in Paris) i've now started asking for a refund.
    They say because I didn't get back to them within 7 days that i'm only entitled to a repair and this can take up to a month....
    Is this right? Should i be entitled to a refund / replacement anyway because its faulty?

    Thanks...


Comments

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    #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You are not entitled to insist on a refund. If Pixmania are offering a repair service then they are fulfilling their legal obligation to you. Follow their RMA process and return the faulty product.


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