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Company support and performance comparisons

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  • 02-01-2012 6:28pm
    #1
    irishproduce
    Registered Users Posts: 2,824 ✭✭✭


    Hi all,

    Is there anywhere that one could obtain up to date information on a companys performance with regards to provision of the product and support assistance?

    For example, I am very close to signing up to UPC, but I would like to see (Independently) the average speed achieved, amount of times an outage occurs, the average wait time when calling customer support and the average customer satisfaction?

    I hate nothing more than agreeing a contract with a company and then not getting it or having to wait an hour to get through to them to talk about it!

    Thanks
    irish


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    #2
    snappieT
    Registered Users Posts: 3,357 ✭✭✭snappieT


    SamKnows is an initiative to get the first 2 metrics you asked for, but they're only just beginning to get off the ground now, so there's no information as yet. I doubt (unfortunately) there's anything monitoring average wait time, but I can personally tell you it's far better than it used to be (2+ hours), and now sits somewhere around the 5-10 minute mark, in my experience.


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    #3
    irishproduce
    Registered Users Posts: 2,824 ✭✭✭irishproduce


    Thanks Snappie.
    That actually looks good. I'd support it provided it remained independent. Looks good for broadband but I am thinking more far reaching. Somewhere customers could log information on all service providers.
    As for the other two metrics, I would love to see something similar setup where customers could log incidences of wait times with a service provider or if there was provision with different regulatory bodies to provide the wait time and customer satisfaction numbers publicly.


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