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Should I refund the refund?

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  • 04-01-2012 3:38pm
    #1
    Whiplashy
    Registered Users Posts: 2,103 ✭✭✭


    I ordered a pair of boots from Barratts online the end of Novdmber as a Christmas present. Early December they emailed me saying that the boots weren't actually in stock but one of there stores in the UK had them and would have them sent to me in time for Christmas.

    The boots never arrived, so Monday I emailed them to complain. Yesterday morning they emailed me saying that my card had been refunded. And today the courier arrived with the boots!

    There was a sticker on the parcel saying that the courier had tried to deliver on the 22nd December but couldn't because they had no phone number for me. So Barratts had sent them in time for Christmas.

    Should I return the refund now? My initial thought was yes, but family/friends are all saying no.


Comments

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    #2
    emanresu
    Registered Users Posts: 373 ✭✭emanresu


    Could the courier not find your house?
    Or did he come to your address when there was nobody at home?
    If the latter, why didn't he leave a note and you could have called the depot later?


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    #3
    Cheshire Cat
    Registered Users Posts: 2,277 ✭✭✭Cheshire Cat


    Yes, you should! It's the only decent thing to do.


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    #4
    Whiplashy
    Registered Users Posts: 2,103 ✭✭✭Whiplashy


    emanresu wrote: »
    Could the courier not find your house?
    Or did he come to your address when there was nobody at home?
    If the latter, why didn't he leave a note and you could have called the depot later?

    He didn't bother coming because he couldn't call to check if there was someone home!


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    #5
    ahyeahok
    Closed Accounts Posts: 743 ✭✭✭ahyeahok


    Did you have to sign for it? if you did then they have a proof of delivery with your name so they know where the package is now if they follow it up.


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    #6
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Contact the company, and offer to post them back at their expense.


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    #7
    Whiplashy
    Registered Users Posts: 2,103 ✭✭✭Whiplashy


    Thanks for the input guys. My first instinct was to give back the money. Glad you all agree. My family/friends appear to have no morals!

    I've emailed them and told them not to process the refund. I'm assuming since I only heard from them yesterday that there's a good chance it hasn't gone through yet.


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