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eMobile: Not receiving calls

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  • 06-01-2012 1:41pm
    #1
    Dermo
    Registered Users Posts: 1,514 ✭✭✭


    Hi there, I signed up for eMobile a couple of months ago. Everything was going smoothly until I realised the other day that a lot of people have been trying to call me and the call was not getting through.

    I have had friends on all other networks try and it's hit and miss if I will receive the call or not. This has also happened when my boss in work has tried to contact me so it is also having an effect on my work.

    Another oddity I have noticed is that I have not been able to receive texts from overseas. I have been sent texts from England and America that I have never received. I have also been sent texts from an automated work system in Austria that have not been received.

    Can somebody have a look at my account to see if there are any problems?


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  • Options
    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dermo wrote: »
    Hi there, I signed up for eMobile a couple of months ago. Everything was going smoothly until I realised the other day that a lot of people have been trying to call me and the call was not getting through.

    I have had friends on all other networks try and it's hit and miss if I will receive the call or not. This has also happened when my boss in work has tried to contact me so it is also having an effect on my work.

    Another oddity I have noticed is that I have not been able to receive texts from overseas. I have been sent texts from England and America that I have never received. I have also been sent texts from an automated work system in Austria that have not been received.

    Can somebody have a look at my account to see if there are any problems?

    Hi Dermo
    can you PM me your tel no and pin? If possible do you have any example of numbers that were unable to reach you?
    Tony


  • Options
    #3
    Dermo
    Registered Users Posts: 1,514 ✭✭✭Dermo


    Completely forgot about this thread.

    PM Sent.


  • Options
    #4
    Dermo
    Registered Users Posts: 1,514 ✭✭✭Dermo


    hello?
    anybody there?


  • Options
    #5
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dermo wrote: »
    hello?
    anybody there?

    Hi Dermo
    yes you should have been contacted before this. Let me chase again and should be back later today.
    Aplogies for delay.
    Tony


  • Options
    #6
    Dermo
    Registered Users Posts: 1,514 ✭✭✭Dermo


    Anybody willing to help? Still haven't heard anything


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  • Options
    #7
    Dermo
    Registered Users Posts: 1,514 ✭✭✭Dermo


    ...@...

    Woah! Look at that tumbleweed go!!
    Any progress at all?


  • Options
    #8
    Dermo
    Registered Users Posts: 1,514 ✭✭✭Dermo


    any sign of receiving ANY customer support to help me get the service I am paying emobile for?


  • Options
    #9
    Dermo
    Registered Users Posts: 1,514 ✭✭✭Dermo


    Do eircom/emobile even care about customer support?
    I can never get through to the phone support and now I'm just being ignored completely!


  • Options
    #10
    Dermo
    Registered Users Posts: 1,514 ✭✭✭Dermo


    hellllllooooo eircom/emobile!
    It's now been a month and a half since I first posted here.


  • Options
    #11
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dermo wrote: »
    hellllllooooo eircom/emobile!
    It's now been a month and a half since I first posted here.

    My apologies you have not received any update on this so far Dermo. Tech have not been able to identify any issue but have arranged a call back for you this morning to get further info.
    Tony


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