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Sent my phone for repair - came back with 200+ pics on it

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  • 09-01-2012 9:29pm
    #1
    razor425
    Registered Users Posts: 225 ✭✭


    Evening all,

    I left my phone into Carphone Warehouse a few month ago to be repaired. They held it for just over a week and fixed the problem. However, I discovered last night that someone had been using my phone during this period. I found 236 photos of different bits and pieces. It was definitely in someone's house as there are numerous pics of a man and woman in a house - pics of kitchen, bedroom and living room. Also there are numerous pics of CW staff while at work(at least 4 different staff members). What do people think I should do about this if anything?

    Thanks in advance.


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    #2
    KERSPLAT!
    Closed Accounts Posts: 31,152 ✭✭✭✭KERSPLAT!


    Is it definietely your phone? Could there have been a mix up in shop and they have given you someone elses phone?


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    #3
    razor425
    Registered Users Posts: 225 ✭✭razor425


    It is definitely my phone as i dropped it shortly before it went for repair and took a small chunk from it. The phone that was returned has a chuck missing in the same place.


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    #4
    JOSman
    Registered Users Posts: 500 ✭✭✭JOSman


    It's not your original phone, just a replacement. Delete the pictures.:cool:


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    #5
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Perhaps it's someone else's memory card or, phone internals, even if it's the same body shell.


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    #6
    razor425
    Registered Users Posts: 225 ✭✭razor425


    It's my memory card also as they made me take this out of the phone before i gave it to them, could possibly me different phone internals. Can this happen? I'm not very up to date with these type of things.


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    #7
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    razor425 wrote: »
    It's my memory card also as they made me take this out of the phone before i gave it to them, could possibly me different phone internals. Can this happen? I'm not very up to date with these type of things.
    It is possible that while your phone was in the drawer in the shop awaiting collection some staff may have used it to show other customers the features of that particular phone?


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    #8
    razor425
    Registered Users Posts: 225 ✭✭razor425


    It is possible that while your phone was in the drawer in the shop awaiting collection some staff may have used it to show other customers the features of that particular phone?

    Yes foggy, that is possible - but 236 photos, about 100 of which were taken in or around someone's home. This is annoying me tbh.


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    #9
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    razor425 wrote: »
    Yes foggy, that is possible - but 236 photos, about 100 of which were taken in or around someone's home. This is annoying me tbh.
    bring it to their attention and tell them you are not happy that some other customer was using your phone and under data protection this should not happen.


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    #10
    razor425
    Registered Users Posts: 225 ✭✭razor425


    bring it to their attention and tell them you are not happy that some other customer was using your phone and under data protection this should not happen.

    That was my thoughts, just wanted to see what others thought.


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    #11
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    Check the times and dates of the pictures


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    #12
    Buffman
    Registered Users Posts: 2,801 ✭✭✭Buffman


    razor425 wrote: »
    What do people think I should do about this if anything?

    I'd just delete them and forget about it. As others have said, the internal components of your phone have probably been replaced.

    FYI, if you move to a 'smart' meter electricity plan, you CAN'T move back to a non-smart plan.

    You don't have to take a 'smart' meter if you don't want one, opt-out is available.

    Buy drinks in 3L or bigger plastic bottles or glass bottles to avoid the DRS fee.



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    #13
    Millicent
    Registered Users Posts: 4,559 ✭✭✭Millicent


    Buffman wrote: »
    I'd just delete them and forget about it. As others have said, the internal components of your phone have probably been replaced.

    I don't think I'd just forget about it. Bloody cheeky if the phone was used while in for repair--I'd be hopping.

    OP, is there a date on the photos? If so, have you called to complain?


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    #14
    razor425
    Registered Users Posts: 225 ✭✭razor425


    Check the times and dates of the pictures
    OP, is there a date on the photos?

    Yes the photos were all taken 2 days after I left it in for repair.


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    #15
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    razor425 wrote: »
    Yes the photos were all taken 2 days after I left it in for repair.
    Then someone was using your phone while it was in for repair, can you even be sure it was sent for repair now or did they just keep it until the issue wasn't showing any more?


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    #16
    razor425
    Registered Users Posts: 225 ✭✭razor425


    foggy_lad wrote: »
    Then someone was using your phone while it was in for repair, can you even be sure it was sent for repair now or did they just keep it until the issue wasn't showing any more?

    Good question foggy, I do believe it was sent for repair but can't say for sure. The screen used to freeze on occassion when locked, this no longer happens but I was never told if they found the problem or not.


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    #17
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭alexlyons


    how did it take you a few months to find these?

    I'd definitely say it to them


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    #18
    razor425
    Registered Users Posts: 225 ✭✭razor425


    alexlyons wrote: »
    how did it take you a few months to find these?

    I'd definitely say it to them

    I don't use the camera very often, used it last week and when I went to look at the image later found all these extra pics. Just out of interest what do people think saying it to them will achieve?


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    #19
    Will_H
    Closed Accounts Posts: 171 ✭✭Will_H


    razor425 wrote: »
    Just out of interest what do people think saying it to them will achieve?

    World Peace??! :p Well say it to them and let us all know...!!!


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    #20
    Agent_99
    Registered Users Posts: 918 ✭✭✭Agent_99


    razor425 wrote: »
    I don't use the camera very often, used it last week and when I went to look at the image later found all these extra pics. Just out of interest what do people think saying it to them will achieve?

    I would highlight it to them simple for the reason that if your phone developed another fault or the old one reappears then you would have some come back that it was misused whilst in their care the first time or the repair was done using second hand/refurbished parts.


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    #21
    Sidetracker
    Closed Accounts Posts: 99 ✭✭Sidetracker


    After it was repaired, they may have loaned it to another customer whilst they repaired their phone ?


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    #22
    brightkane
    Registered Users Posts: 2,716 ✭✭✭brightkane


    Just throwing this out there.

    could it be that they updated the software on the phone and restored a back up of another phone when they did it?


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    #23
    razor425
    Registered Users Posts: 225 ✭✭razor425


    Sidetracker wrote: »
    After it was repaired, they may have loaned it to another customer whilst they repaired their phone ?

    Possible but I doubt it.
    Just throwing this out there. could it be that they updated the software on the phone and restored a back up of another phone when they did it?

    I suppose this is possible not sure how it would happen though.


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    #24
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Anything dodgy in there? If it was me, I'd go into the shop and tell them that I needed a new phone for buttons, in case my finger slipped and all of the photos got published to Facebook and shared with Carphone Warehouse corporate by mistake. Oops!


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    #25
    razor425
    Registered Users Posts: 225 ✭✭razor425


    dahamsta wrote: »
    Anything dodgy in there? If it was me, I'd go into the shop and tell them that I needed a new phone for buttons, in case my finger slipped and all of the photos got published to Facebook and shared with Carphone Warehouse corporate by mistake. Oops!

    Nothing dodgy but I may try this anyway.


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    #26
    Buffman
    Registered Users Posts: 2,801 ✭✭✭Buffman


    razor425 wrote: »
    Yes the photos were all taken 2 days after I left it in for repair.
    razor425 wrote: »
    The screen used to freeze on occassion when locked, this no longer happens

    My take on this is that the pictures relate to them either taking the pictures to help diagnose the problem, or test the phone after the problem was fixed, or both. Using the camera 200 times is a good way to determine if the screen is freezing. I'd imagine the pictures of the guys house is the tech who actually fixed your phone, testing it at home.
    razor425 wrote: »
    I was never told if they found the problem or not.

    Well, if it's working ok now I'd imagine they found the problem.
    razor425 wrote: »
    Just out of interest what do people think saying it to them will achieve?

    Absolutely nothing, fair enough they forgot to delete the photos, but it's easily done if you're working on dozens of phones at a time. No big deal IMO.

    If you want to complain fire away and let us know how you get on.
    dahamsta wrote: »
    Anything dodgy in there? If it was me, I'd go into the shop and tell them that I needed a new phone for buttons, in case my finger slipped and all of the photos got published to Facebook and shared with Carphone Warehouse corporate by mistake. Oops!

    Blackmail, seriously! Give me a phone or I'll post so random pictures of some random people doing random things online!:D

    FYI, if you move to a 'smart' meter electricity plan, you CAN'T move back to a non-smart plan.

    You don't have to take a 'smart' meter if you don't want one, opt-out is available.

    Buy drinks in 3L or bigger plastic bottles or glass bottles to avoid the DRS fee.



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    #27
    nogoodnamesleft
    Registered Users Posts: 1,031 ✭✭✭nogoodnamesleft


    Well for one I wouldnt be too impressed if I was in the OP position.

    First of all is the lack of professionalism the phone is in for repair not to be used for a staff member messing or trialling the phone for a customer or themselves. Second a phone contains lots of personal data, contacts, pictures, messages, call logs, emails, videos etc. If the phone was used you can be certain that these items were also viewed and possibly copied which is a data protection issue.

    To identify if its the same phone you need to ascertain the IMEI number of the phone you have in you possession (*#06# for Nokia Handsets). IMEI stands for International Mobile Equipment Identity and is unique to each phone. If you have an original purchase receipt or the original box that the phone came in this will have the IMEI of your original phone. If both numbers match then someone was definitely using your phone as this is the only plausible explanation.

    A firmware upgrade on a mobile device will wipe the phone memory and install new firmware. It will not effect the data card in the device.


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    #28
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    Could you just have the wrong memory card?


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    #29
    Buffman
    Registered Users Posts: 2,801 ✭✭✭Buffman


    wmpdd3 wrote: »
    Could you just have the wrong memory card?

    The OP removed the memory card, so I'm guessing the photos are on the internal memory.

    FYI, if you move to a 'smart' meter electricity plan, you CAN'T move back to a non-smart plan.

    You don't have to take a 'smart' meter if you don't want one, opt-out is available.

    Buy drinks in 3L or bigger plastic bottles or glass bottles to avoid the DRS fee.



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    #30
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    I dont understand the problem. Its not porn. Its not someone elses messages or numbers. Its random photos. It sounds to me as well like someone was given it to test for a day or two. (In my old job I used to be given wristwatches to wear for the same reason sometimes, our shop test rides bikes all the time). Far better that it was properly tested than handed back to you without being checked out fully. Yes, so they forgot to remove the pictures. Cant you delete them yourself?


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    #31
    razor425
    Registered Users Posts: 225 ✭✭razor425


    Buffman wrote: »
    The OP removed the memory card, so I'm guessing the photos are on the internal memory.

    Yes photos are on internal memory.

    I dont understand the problem. Its not porn. Its not someone elses messages or numbers. Its random photos. It sounds to me as well like someone was given it to test for a day or two. (In my old job I used to be given wristwatches to wear for the same reason sometimes, our shop test rides bikes all the time). Far better that it was properly tested than handed back to you without being checked out fully. Yes, so they forgot to remove the pictures. Cant you delete them yourself?

    Yes I can delete them but that doesn't hide the fact that my phone was used inappropiately while in for repair. I accept that they may have been checking the camera but surely this can be done in store.

    Also having looked through all the photos closely last night there are 2 of a few people in a pub/niteclub and another 2 of what looks like someone smoking a joint. Cant be sure if it is just a rollie however.


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