UPC Can't access www.smallnetbuilder.com Help

nan0dog

I can access smallnetbuilder.com now. Unfortunately I don't know what the fix is. I assume UPC network techs have changed something.

BTW safelinking.net is also working.

Krieg

Im unable to access safelinking.net
connection keeps timing out

Skittle

Guys, can you post your IP address (not the full address, just the first two set of digits on the left). You can find your IP address from www.whatsmyip.org.

I'm fully convinced that this is only a problem for IP addresses beginning with 46.7.*.*...

Krieg

Skittle wrote: »

Guys, can you post your IP address (not the full address, just the first two set of digits on the left). You can find your IP address from www.whatsmyip.org.

I'm fully convinced that this is only a problem for IP addresses beginning with 46.7.*.*...

yep im 46.7.

Is there anything I can do to change it?

Doomofman

I'm 46.7 too, have tweeted UPC about it and they said they were looking into it, but no joy as of yet

EDIT: My friend who's also having the problem has an IP that starts 46.7

_blank_

same issue here on 46.7 IP address

what's the twitter for UPC?

paddyk

Des wrote: »

same issue here on 46.7 IP address

what's the twitter for UPC?

@UPC_HelpsYou_IE

@UPC_Ireland

Are two I know of, I think there are others.

Skittle

Krieg wrote: »

Skittle wrote: »

Guys, can you post your IP address (not the full address, just the first two set of digits on the left). You can find your IP address from www.whatsmyip.org.

I'm fully convinced that this is only a problem for IP addresses beginning with 46.7.*.*...

yep im 46.7.

Is there anything I can do to change it?

Not really, UPC control what ip address is associated with your router. You can try and use a proxy server or a VPN to change the ip address you are visiting a site from, but I found that these didn't work for safelinking.net.

Lenny

my ip address starts with 46.7
I can't access safelinking.net, a friend on the same ip range has the problem too.
i can access smallnetbuilder.com

Its been like this all week now. annoying need to download stuff.
I am using google dnsif it makes and difference

Skittle

Agh! This is driving me around the bend. Still can't access http://safelinking.net. I've tried proxy servers but I can't see the captcha. I'm getting absolutely no joy from UPC.

Does anyone have a work around for this?

Fighting Irish

Skittle wrote: »

Guys, can you post your IP address (not the full address, just the first two set of digits on the left). You can find your IP address from www.whatsmyip.org.

I'm fully convinced that this is only a problem for IP addresses beginning with 46.7.*.*...

Can't access http://safelinking.net/ my IP address is 46.7.xxx.xxx

UPC

Skittle

Can I ask people who have this problem to please let UPC know. The more people that report the problem the sooner UPC will get off their asses and do something about it.

Fighting Irish

Skittle wrote: »

Can I ask people who have this problem to please let UPC know. The more people that report the problem the sooner UPC will get off their asses and do something about it.

Done via twitter

Nothingbetter2d

try that link using IE.... some websites dont work well in firefox or chrome

also upc DNS servers often go down or crap out.... set your primary dns to 8.8.8.8 and secondary dns to 8.8.4.4 (google's dns servers) on your pc.

_blank_

Nothingbetter2d wrote: »

try that link using IE.... some websites dont work well in firefox or chrome

It's not to do with the browser.

I've tried 4 browsers on 2 machines.

Skittle

Yea, I've done a simpler check. I've tried accessing the site on my phone over my 3G connection and it's fine, switch to WiFi and I can't access the site. I've tried on my PC using the Google DNS servers and the OpenDNS servers and still no joy. Besides I can do a tracert and it resolves the IP address, but the tracert fails somewhere withing the UPC network.

_blank_

Fancy posting your tracert results?

here's mine

C:\Users\laptop>tracert www.safelinking.net


Tracing route to www.safelinking.net [46.165.197.92]
over a maximum of 30 hops:


  1     1 ms     1 ms     1 ms  192.168.1.1
  2    10 ms    11 ms     *     46.7.212.1
  3    10 ms     8 ms     9 ms  109.255.255.190
  4     9 ms     9 ms     9 ms  84.116.239.1
  5     9 ms     9 ms    11 ms  84.116.238.38
  6    12 ms    21 ms    11 ms  dbln-t2core-a-ae-0-0.aorta.net [213.46.165.2]
  7    24 ms    21 ms    24 ms  ldn-bb1-link.telia.net [80.91.249.135]
  8    30 ms    34 ms    28 ms  prs-bb1-link.telia.net [80.91.247.34]
  9    37 ms    51 ms    38 ms  ffm-bb1-link.telia.net [80.91.245.104]
 10    38 ms    38 ms    34 ms  ffm-b10-link.telia.net [80.91.247.185]
 11    38 ms    38 ms    37 ms  leaseweb-ic-146204-ffm-b10.c.telia.net [80.239.1
32.70]
 12    37 ms    36 ms    39 ms  xe-2-1-1.peering-inx.fra.leaseweb.net [46.165.25
5.98]
 13    38 ms    37 ms    37 ms  te3-3.hv1.dtb.leaseweb.net [46.165.255.125]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Trace complete.

Skittle

Here's mine:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Colm>tracert safelinking.net

Tracing route to safelinking.net [46.165.197.92]
over a maximum of 30 hops:

  1     9 ms     9 ms     8 ms  46.7.4.1
  2     9 ms    10 ms     7 ms  109.255.253.190
  3     9 ms    16 ms     7 ms  84.116.238.38
  4     9 ms     9 ms    11 ms  dbln-t2core-a-ae-0-0.aorta.net [213.46.165.2]
  5    20 ms    20 ms    20 ms  ldn-bb1-link.telia.net [80.91.249.135]
  6    27 ms    28 ms    27 ms  prs-bb1-link.telia.net [213.155.134.36]
  7    34 ms    34 ms    35 ms  ffm-bb1-link.telia.net [80.91.245.104]
  8    35 ms    34 ms    66 ms  ffm-b10-link.telia.net [80.91.247.185]
  9    35 ms    35 ms    36 ms  leaseweb-ic-146207-ffm-b10.c.telia.net [80.239.132.82]
 10    33 ms    36 ms    33 ms  xe-1-1-1.peering-inx.fra.leaseweb.net [46.165.255.96]
 11    34 ms    32 ms    32 ms  te3-3.hv1.dtb.leaseweb.net [46.165.255.125]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.

Yakuza

No issues with either site here, but on a 79.X.Y.Z address. I have Open DNS on my router, nothing set on the PCs (208.67.222.222 primary and 208.67.220.220 backup).

clown_assasin

Mate of mine was onto UPC. He opened the call about this on 30th.
He's sent UPC on his traceroute and also mentioned this thread.

Today he got told by UPC that they can access safelinking on a 46 IP but don't know why he can't.
Would prolly be easier to change these customers to a new IP on a case by case basis.

Skittle

I switch to using the Tor Browser package and it changes your IP address and I can access the safelinking.net website, but Tor is very slow and not a proper solution. What I might try and do is releasing my WAN (UPC) IP address and then leaving the modem off for a while and then powering it back on, hopefully it'll pick up a new IP address. Otherwise I'm going to insist that UPC put me on another IP address.

wardie101

same issue for me here and I am on 46.7.*.*

Pain in the face...is it best to contact via twitter or ring them ??

Krieg

Anyone know if UPC are willing to change our IP if we call?

Lenny

Still can't access it,
what I have been doing is using a site like hidemyass.com and check the links that way

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\lenny>tracert safelinking.net

Tracing route to safelinking.net [46.165.197.92]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  SECRET-SERVICE- [192.168.0.1]
  2     *        *       14 ms  46.7.20.1
  3    22 ms    13 ms    11 ms  109.255.250.222
  4    12 ms    10 ms    12 ms  84.116.239.9
  5    20 ms    16 ms    10 ms  84.116.238.58
  6    24 ms    10 ms    10 ms  dbln-t2core-a-ae-0-0.aorta.net [213.46.165.2]
  7    21 ms    42 ms    36 ms  ldn-bb1-link.telia.net [80.91.249.135]
  8    48 ms    30 ms    32 ms  prs-bb1-link.telia.net [80.91.254.209]
  9    52 ms    56 ms    41 ms  ffm-bb1-link.telia.net [80.91.245.100]
 10    88 ms    45 ms   105 ms  ffm-b10-link.telia.net [80.91.251.120]
 11    84 ms    53 ms   107 ms  leaseweb-ic-146205-ffm-b10.c.telia.net [80.239.1
32.74]
 12    55 ms   164 ms    45 ms  xe-2-1-1.peering-inx.fra.leaseweb.net [46.165.25
5.98]
 13    44 ms    44 ms    34 ms  te3-3.hv1.dtb.leaseweb.net [46.165.255.125]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *

its.my.escape

Hey, I'm having the same issue, No able to load safelinking.net. My IP range is 46.7.xxx.xxx. Tweeted them on it today @UPC_HelpsYou_IE, they sent me a DM'd back asking for a/c no. and told me they would contact me on this issue today

envious86

any word because this is very annoying?

Yakuza

Skittle wrote: »

I switch to using the Tor Browser package and it changes your IP address and I can access the safelinking.net website, but Tor is very slow and not a proper solution. What I might try and do is releasing my WAN (UPC) IP address and then leaving the modem off for a while and then powering it back on, hopefully it'll pick up a new IP address. Otherwise I'm going to insist that UPC put me on another IP address.

There is a very long lease time with UPC ip addresses, I think. I shut mine down for over 3 weeks last year and got the same one back.

PAU

Any of ye guys find ways around this or is it the UPC addy???

_blank_

Ì called them weeks ago, heard nothing for ten or eleven days after sending in my traceroute results.

I called them bac and got a bit shouty, then someone else called me back asking me to telnet to the website, that obviously didn't work either.

He told me they are "aware" of the problem and are "working" on fixing it.

I actually hate UPC customer service.

colferma

Yep, same problem here. IP begins with 46.7 and can't get on to safelinking. I wonder did any of the earlier posters get this sorted yet? I'm looking in Skittle's direction, for example.

M