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Whatsapp and Viber

  • 10-01-2012 11:06pm
    #1
    Lackagh1970
    Registered Users Posts: 178 ✭✭


    Hi, I signed up to Three today and in that is all you can eat data package each month. With whatsapp and viber which are free I am being charged for whatsapping and viber UK contacts which should not be the case, does anyone know why this is happening


Comments

  • #2
    Tristram
    Registered Users, Registered Users 2 Posts: 3,591 ✭✭✭Tristram


    You might have more joy over in the 3 section. Good luck!


  • #3
    Lackagh1970
    Registered Users Posts: 178 ✭✭Lackagh1970


    where is 3 section


  • #4
    Tristram
    Registered Users, Registered Users 2 Posts: 3,591 ✭✭✭Tristram


    boards.ie.>biz>talk to...>3


  • #5
    TheZohanS
    Closed Accounts Posts: 11,582 ✭✭✭✭TheZohanS


    Lackagh1970 wrote: »
    Hi, I signed up to Three today and in that is all you can eat data package each month. With whatsapp and viber which are free I am being charged for whatsapping and viber UK contacts which should not be the case, does anyone know why this is happening


    You shouldn't be, they're data products.

    Also download the Hulomail app for voicemail, three's voicemail is expensive(actually just check, three's voicemail might be free now)


  • #6
    barryd09
    Registered Users, Registered Users 2 Posts: 1,581 ✭✭✭barryd09


    Viber is free,you use your data.
    whatsapp isnt(wasnt free) it cost 79c i think but again its data related,after buying the app thats it.


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  • #7
    barryd09
    Registered Users, Registered Users 2 Posts: 1,581 ✭✭✭barryd09


    Lackagh1970 wrote: »
    Hi, I signed up to Three today and in that is all you can eat data package each month. With whatsapp and viber which are free I am being charged for whatsapping and viber UK contacts which should not be the case, does anyone know why this is happening

    Not being funny here so please bear with me...

    Are you actually going into the viber app and making the call from there?
    Because you need to do that.


  • #8
    LukeS_
    Registered Users, Registered Users 2 Posts: 704 ✭✭✭LukeS_


    barryd09 wrote: »
    Lackagh1970 wrote: »
    Hi, I signed up to Three today and in that is all you can eat data package each month. With whatsapp and viber which are free I am being charged for whatsapping and viber UK contacts which should not be the case, does anyone know why this is happening

    Not being funny here so please bear with me...

    Are you actually going into the viber app and making the call from there?
    Because you need to do that.

    Yeah and you need to be calling other people with the viber app too.


  • #9
    Dodge
    Registered Users, Registered Users 2 Posts: 10,308 ✭✭✭✭Dodge


    And you can only send whatsapp messages to other whatsapp users, so I don't know how you're being charged for that?


  • #10
    Viber
    Closed Accounts Posts: 513 ✭✭✭Viber


    Hi there,

    This is a member of Viber's development team.

    Calls or messages (including sending photos or location) made on Viber to other Viber contacts are absolutely free when selecting the button which says "Free Call" or "Free Message".

    In case you accidentally try to place a Viber call to a user that doesn’t have Viber yet, you will get a warning message that the call is going to be redirected as a regular paid call. This way, you can choose if you still want to place a paid call through GSM or not.

    Once you and your friends install Viber you can use it to talk for free both locally and internationally.

    If you have any additional questions I'll be happy to assist. :)
    Viber Team


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