Magnet Simply Broadband - disconnection charge

moyda

Here's a good one.


Magnet Simply Broadband..
It's €40 per month.. no contract. Cancel whenever you want.
Seems like a good deal.

Until you want to cancel... then its a €50 "disconnection charge".
That's not mentioned anywhere. Or said to you at any stage.

jor el

If it's not mentioned anywhere, how do you know about it?

moyda

I am a customer.
I asked what happens when I want to cancel.

jor el

http://magnet.ie/downloads/Magnet-Entertainment-t&c-Master-2011.pdf
Their T&Cs make no mention of a €50 cancellation fee, so I'd refuse to pay it if they ask. All that is asked for is 30 days notice when outside of minimum term contract.

Either it's a mistake to tell you there was a fee, or they're just making stuff up.

moyda

Hmm..
That's interesting.
Thank you for pointing that out.

Just wanted to warn others though. Make sure you ask them before agreeing to it.

etcetc

How does this work if you have no landline.

jor el

You do have a line, they just disable the phone on it.

EoghanConway

Does that include line rental? No mention of it on the site.

staengus

Was mentioned when I signed up to the service, but they distinctly said there was no contract, made them repeat it.

So I'd fail to see how I'd owe them anything (not breaking a contract) if I give them 30 days notice.

Open to correction though.

jor el

EoghanConway wrote: »

Does that include line rental? No mention of it on the site.

Yes.

staengus wrote: »

So I'd fail to see how I'd owe them anything (not breaking a contract) if I give them 30 days notice.

You wouldn't owe them anything, as it's not in the contract or the contract terms, and was never stated to you. This is a bogus charge, and anyone asked to pay it should refuse.

Kathyo

jor el wrote: »

Yes.



You wouldn't owe them anything, as it's not in the contract or the contract terms, and was never stated to you. This is a bogus charge, and anyone asked to pay it should refuse.

I was seriously considering this as my apt is prewired for magnet -just a matter of activating/deactivating the line. Just rang them there is a 50 euro cancellation fee if you cancel in the first twelve months ??!! Is that not the same as a 12 month contract. And considering u can get cheaper services (provided you don't need super speeds/ download limits) whats the point!

jor el

Kathyo wrote: »

Is that not the same as a 12 month contract.

No, not at all. For breaking a contract you are normally charged the full monthly rate for every month left on the contract. So, if you cancelled in month 2 of a 12 month contract, it would be 10 x €40 to cancel.

kfish2oo2

Magnet T&C's wrote:

2.4 Minimum Period of Service
The Minimum Period of Service for the basic Package is thirty (30) days starting from
the date we activate the Services unless otherwise specified in the signed order form
and the Minimum Period of Service for all other Services will be specified as part of
the relevant Package terms (if any)
(“Minimum Period of Service”).
2.5 Cancellation
Once the Minimum Period of Service is over, you can end the Service by giving us
one (1) month’s notice in writing at any time. Please email cancellations@magnet.ie
or fax 01 681 0005 marked for the attention of Cancellation Department or post to
Cancellation Department, Magnet Networks, International Exchange Centre,
Clonshaugh, Dublin 17. Termination requests over the telephone are not sufficient.
A cancellation fee of €50 will be applied to your final invoice.If Magnet
Entertainment receives a request from another provider to port your telephone number
this will be deemed to be a terminating event and you will be liable for the
cancellation fees as outlined above and all outstanding charges

Link here: https://www.magnet.ie/wp-content/uploads/2012/02/Simply_Broadband_Terms.pdf

boozezela

I know this is an old thread, but it seems that T&C have been changed without informing the customers.

I have found a copy of the T&C for Novembre 2011 (and snapshopt of the old site from the internet way back machine), that seems to apply to all Magnet's products.

Is there a T&C document for 2011 exclusively for the Simply Broadband package?

Cheers

animaal

The new T&Cs say that, even after the first year, you must give a month's notice before terminating the contract. Doing a normal "port" of your number does not constitute a month's notice, and will incur a charge.

So how would a person move to another provider? Is it impossible to port? If I give Magnet a month's notice, how to I coordinate that with another provider? What happens to my phone line, in that gap between leaving magnet and signing up with another provider?

butadoo

Hi Where did you find the old t&c?
can you post a link? or pm me as i have a problem cancelling.
Had signed the contract with them a year ago when there was a cancelling charge of 100€ within first year and no cancellation fee after.

thanks