Broadband installation issues

jinhee100

I ordered digiweb broadband package on 7th of dec and a sales guy from digiweb contacted me regarding my order.
At first I tried to order digiweb metro but the guy told me they don't service it in my area so I ended up ordering an adsl broadband package.
And the next day the same guy called me and told me I can't get digiweb broadband because there is already
existing phone line account with previous tenant and I had to cancel it myself before I get any broadband.
I asked them if they cancel the line on their side but he said it needs to be done by myself.

So I thought my order canceled and I contacted my property agent to find out the story of my already existing phone line account.
But nobody knows anything about the phone line so I had to call eircomm several time and I was told that it is a vodafone line.
Then I called vodafone and ordered vodafone broadband service.

But on the same day, 9th of dec I was called by a woman from digiweb and she told me that they activated a phone line account
and the woman required to cancel my vodafone order.
So I canceled my vodafone order.
I thought it's a simple misunderstanding between me and the sales guy.

And I waited for digiweb dispathcing my modem but they didn't do anything until the end of 2011.
When I was contacted by digiweb sales guy first time he told me that I get their broadband service in 10 working days before christmas.
After a week I started worrying about the possibility that I don't get the broadband before christmas.
So I contacted digiweb before christmas but they didn't give me any time-frame.

So I had to live on vodafone 3G almost a month.
After new year's day I contacted the sales guy again.
And finally he dispatched my modem.
According to this guy they sent it on 3d of jan 2012.
And I got the modem on 5th of jan.
This means they lied about 10 working days and they knew that I can't get their broadband service before christmas.

And after I received I found the modem not working.
Coz there's phone line problem.
The broadband light on the modem was flashing constantly.
So I contacted the sales guy again and he told me that I need to call their support team.
But even I spent 20mins I couldn't reach any support guy.

So I asked the sales guy to cancel my order and the guy redirect me to a support guy by himself.
And the support guy told me he get no signal on his side.
He asked my number and told me he will contact me after he talked to eircomm.
But I didn't get contacted by this guy ever.

So the next day, 6th of jan I requested the sales guy to cancel my order again.
And this guy redirected me to the other guy and he redirect me to the other woman and she redirect me to someone.
Just endless of redirecting.

So I sent an email to them requiring immediate cancel of my order.
And one guy from digiweb called me on 9th of jan requring me paying 120euro as the cancellation fee.

I am a software develeoper working from home.
These people caused lots of trouble for me and my company and requiring money for wasting my time.
They serviced nothing and activated nothing just wasting my time.

And when I tried to cancle vodafone order vodafone insisted that it's their line.
Actually eircomm confirmed that it's vodafone line as well when I tried to find out the story of the already existing line.
And the last guy from digiweb who contacted me was talking about vodafone line also.
Based on these facts I assume it was actually a vodafone line and there's no digiweb line activated.

I asked digiweb sales guy many times if they really activated a phone line.
Because vodafone told me differently.
I even asked these people what happens if vodafone cancel my line.
Digiweb told me I still get their broadband service.

They didn't activate anything.
They didn't deliver their service in 10 working days.
They didn't even intend to deliver their service in 10 working days.
There was nothing activated.
But they still requiring me money for cancellation.


This is from their email.

---

contract termination fees equal to three months service will be applied as per
Terms and Conditions,

---

Any advice?

---

Now this company sent me an invoice and total due amount is 225euro.
Even though they admit that they failed to deliver the service.
They are talking about their terms and policies.
But there's nothing serviced on which their terms and policies can be applied.
From the first day it's not working.
I didn't use their service coz it's not installed or activated at all.

Lots of companies sending someone when they install something.
The reason is that they want to confirm if it's working.
But digiweb's case it's self installation.
That's why they don't charge installation fee.
But you could have this kind of situation.

They said that they could fix it.
If you want to fix something there shoud be something working.
It was not working so there's nothing to fix actually.

aidan_walsh

I've toned down the original title of the thread as the original title could have lead to issues further down the line OP.

Sponge Bob

Take it to Comreg. consumerline@comreg.ie ...you are not a customer of any provider because they prevented each other from providing a service.

eircom tend leave DSL customers hooked up nowadays , bloody nuisance.

aidan_walsh

Sponge Bob wrote: »

Take it to Comreg. consumerline@comreg.ie ...you are not a customer of any provider because they prevented each other from providing a service.

eircom tend leave DSL customers hooked up nowadays , bloody nuisance.

It would seem that he is a customer of Cablewatch.

Sponge Bob

not to complain about Cablewatch!

jinhee100

before i moved into this apt i made some research about internet option in royal canal park.
and i found people talking lots of bad things about cablewatch.
so i tried to avoid of getting it.

but now i am using it.
it's slow but steady and when i order it i got the service the next day.
didn't need to spend a month on 3G.
<snip>

didn't need to go with adsl on phone line in the first place.
of course i ordered cablewatch after i canceled that stupid adsl line.

anyway thx for the info about comreg.ie bob.
i already reported this case to consumerassociation.ie.
if it doesn't help i will contact comreg.ie.

maybe somebody can make business out of this.
just sending some stupid modem to someone's house and then requiring money.

jor el

You now have 3 threads on this same issue. Do not cross post across forums, and don't start multiple threads in the same forum.

Closed.