Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Eircom BB speed halved

Options
  • 12-01-2012 11:16am
    #1
    johndoe77ie
    Registered Users Posts: 269 ✭✭


    Hey Eircom
    Noticed last night that the connection speed on my BB has halved. Any thoughts? I can pm number if someone can have a look for me?


Comments

  • Options
    #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    johndoe77ie wrote: »
    Hey Eircom
    Noticed last night that the connection speed on my BB has halved. Any thoughts? I can pm number if someone can have a look for me?

    Hi johndoe77ie,

    Thanks for posting on the eircom Forum on Boards.

    Try the following quick Broadband Check to eliminate your own internal setup /network first -

    Preferably, if you have a laptop, plug this into the eircom modem by Ethernet cable. Shut down all but this one computer device.

    * Disconnect everything from the phone line: phones, fax machine, Sky Digital TV, or any other equipment connected to the phone line which may interfere with the broadband connection. Remove the splitter and connect the modem directly to the main phone socket. Test the connection speed again on : www.eircom.net/speedtest - http://speedtest.net/

    Are you connecting wirelessly?

    * If you are using wireless to connect to the internet, connect your computer to the modem with the yellow ethernet cable if possible. This would eliminate any wireless related problems which may affect your connection speed.

    Are you using streaming, file-sharing or Peer-to-Peer (P2P) software?

    * These programs download content in the background, even when minimised. Exit the software completely to ensure it does not affect the speed.

    Have you scanned your computer for Spyware?

    * Spyware and viruses can interfere with internet connection, making it slow and/or unreliable. Click here for more information on Spyware.

    If you still have problems with your connection after performing the above steps you need to contact eircom support department for further assistance. Please see the eircom Forum for further advice on slow speed issues :

    http://bit.ly/BBcheck

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).

    Please retain your case id /reference from Technical Support, as this will speed up your call and help if you need to this follow up. Also, let me know your case id and I can follow this up with the Support Team.

    Kind regards,
    Ant


  • Options
    #3
    johndoe77ie
    Registered Users Posts: 269 ✭✭johndoe77ie


    Ant my phrasing may have been a bit misleading. It's the actual line rate to the exchange that has halved so not download speeds or anything modem side but the dsl connection itself. Is this a possible modem issue or a setting that may have been changed on the dslam or echange equipment??
    I'll try a different modem and remove splitters etc but the set up hasn't changed since i've had the connection. I'll let you know if it makes any difference.


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    johndoe77ie wrote: »
    Ant my phrasing may have been a bit misleading. It's the actual line rate to the exchange that has halved so not download speeds or anything modem side but the dsl connection itself. Is this a possible modem issue or a setting that may have been changed on the dslam or echange equipment??
    I'll try a different modem and remove splitters etc but the set up hasn't changed since i've had the connection. I'll let you know if it makes any difference.

    Hi johndoe77ie,

    Can you PM me with the telephone number so I can run a few tests.

    Thanks, Mark


  • Options
    #5
    ojoecon
    Registered Users Posts: 6 ✭ojoecon


    hi there eircom,
    I was online and streaming with ngb and it was crap there was more freezing than
    action result was i left my house and went to a mates whos broadband is from an other company and i could stream and no freezing it was 100% i was using the same device on both,
    and i have also noticed that when upstairs in my home i loose connection in two of the bedrooms to the rear of my house but i can get reception nearly 100 ft from the front of my house its only a two storey house


  • Options
    #6
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Hi ojoecon,

    Thanks for your post.

    PM me with your broadband home phone number so I can check your connection, or advise on your broadband setup.

    Regards,
    Ant
    ojoecon wrote: »
    hi there eircom,
    I was online and streaming with ngb and it was crap there was more freezing than
    action result was i left my house and went to a mates whos broadband is from an other company and i could stream and no freezing it was 100% i was using the same device on both,
    and i have also noticed that when upstairs in my home i loose connection in two of the bedrooms to the rear of my house but i can get reception nearly 100 ft from the front of my house its only a two storey house


  • Advertisement
Advertisement