SportsDirect.com

Snoopy1

Al Capwned wrote: »

DHL on the way to me this afternoon - The better have a damn mug.

I'm waiting on DHL and this elusive mug also.

tritium

Tbh the deal with sports direct seems pretty simple;

Limited customer service
Bit rough around the edges sometimes
Stupidly good prices

Bit like a retail Ryanair!

Basically you take the hit on customer service etc as part of the deal

Snoopy1

makeorbrake wrote: »

lol. I'm not cooperating when they won't answer my emails sent to their 'customer service' email address?

Why should I? WHO in this day and age operates like that?


lol. A negative vibe? I'm just telling it like it is.

Get off your high horse. I ordered stuff from another u.k company, and had to ring them because they didn't have email support. Plenty of people still pick up the phone (it a little green button that has call on it).

makeorbrake

tritium wrote: »

Tbh the deal with sports direct seems pretty simple;

Limited customer service
.....
Bit like a retail Ryanair!

Basically you take the hit on customer service etc as part of the deal

Theres a limit at which 'customer service' can be (or should be) scaled back. If your going to change the deal (i.e. non-delivery for whatever reason), then the customer needs to be informed. This can be setup via an automated email system.
You think anyone WANTS to talk to their customer service?

Like you say the deal is simple - order, pay and expect delivery!

Al Capwned

Delivery in from DHL - Nike GK top fits a little big - ordered XL, maybe L would have done, but it's for playing soccer, so it'll be perfect.
Slazenger hoody ordered XL, and fits perfectly.



Also.......



All for the total of €16 delivered...

ando

Al Capwned wrote: »

Also.......



All for the total of €16 delivered...

"Welcome to the party pal"

Snoopy1

3 orders, over 300 euro spent
No mug
I feel so hurt

sgarvan

What do DHL use to deliver? Pigeon?

They received Monday (Ok it was a bank holiday) and it departed Gatwick this morning at 6am and no update

Snoopy1

sgarvan wrote: »

What do DHL use to deliver? Pigeon?

They received Monday (Ok it was a bank holiday) and it departed Gatwick this morning at 6am and no update

It usually gets into dublin in the evening about 6 pm after leaving Gatwick in the morning. Delivery will be the day after.

slave1

Snoopy1 wrote: »

It usually gets into dublin in the evening about 6 pm after leaving Gatwick in the morning. Delivery will be the day after.

Sometimes my stuff arrives to Shannon.....

sgarvan

Mine says Shannon at the destination and then my hometown in Dublin. Hopefully tomorrow it will arrive

AndrewR

Apologies if this is off-topic but every-time I order with Sportsdirect I have to contract DHL as they do not get the full delivery details from SD e.g. address, phone no. How do other users get around this problem?

A

sligono1

Of late I have noticed DHL is taking a bit longer than the 3days it used to but come on for a euro delivery you cannot whine be great full.

While yes customer service isn't great I had to return an item just sent it back money was put back in my account no problems.

You will never keep every one happy but this company is offering sports items at knock down prices with a no frills service that's the be all of things

AndrewR

I'm not whining, I'm asking if other users have a way around the problem?
I agree that they are offering sports goods at knock-down prices and would like to do more business with them BUT if they cannot talk to DHL correctly I won't be ordering goods that I need delivered in a timely fashion (as opposed to 2 weeks and 3 phone calls to DHL)

A

How are you entering your address? Maybe (this is a total guess) they're not sending on the last line if you're filling all of the boxes?

sligono1

AndrewR wrote: »

I'm not whining, I'm asking if other users have a way around the problem?
I agree that they are offering sports goods at knock-down prices and would like to do more business with them BUT if they cannot talk to DHL correctly I won't be ordering goods that I need delivered in a timely fashion (as opposed to 2 weeks and 3 phone calls to DHL)

A

I was making general comments don't be thinking your getting singled out but this thread has taken a very negative twist lately there is no need for it as it is in the bargain alert thread.if people have issues perhaps start a thread in the online buying section.this should be a positive thread about great bargains people are getting
I have ordered a lot of items lately and I now find max 5 working days but you have to take into account bank holidays as well if it 2 weeks there's something wrong have you your address right another big one is when contacted by the courier people either don't give correct contact no's or don't answer then the item goes back to the depot.

double GG

Just received my 3rd order from the last year or so. A mug received each time. :pac:

brian ireland

Three orders and three mugs!! Two orders over €100 but the last order was for €16.99 and I got a mug..

Maybe all you mugless people should get your stuff sent to my house:D:D:D:D

Kenjataimu

AndrewR wrote: »

Apologies if this is off-topic but every-time I order with Sportsdirect I have to contract DHL as they do not get the full delivery details from SD e.g. address, phone no. How do other users get around this problem?

A

That happened to me once... I was waiting for a few days so I checked the tracking. It came up as insufficient details, awaiting info from shipper... or something similar to that.

I just emailed DHL like yourself. To be honest you are quicker contacting DHL than sportsdirect... not ideal I know.
I paid by paypal.. I wonder if it would make any difference if the details went through as a card payment.

Kashkai

I've placed two orders with Sports Direct. The first one was for €160+ and it arrived in what can only be described as a glorified grey plastic bin liner that was held together (barely) with packing tape. However all the order was there and everything in one piece, including the mug.

My second order was for €80 and DHL delivered a cardboard box with my stuff inside, or so I thought. When I opened it up, I found half of what I ordered plus the remnants of the grey plastic bin liner. I've emailed Sports Direct twice with no response. I then rang DHL who checked with their UK counterparts who said the package was torn to shreds when they received it from Sports Direct and so they repackaged what was left in the cardboard box that I received.

I'm going to open a PayPal dispute now to try to get Sports Direct to play ball and deliver the missing items.

As for other comments along the lines of "what do you expect for the prices they're charging?"or "they're like Ryanair, cheap and cheerful", what a crock of an argument. When you enter into a contract to purchase anything online, you should expect the seller to deliver the goods you order in acceptable condition. If Sports Direct operate as an e-tailer, then why don't they respond to emails? I haven't the time to spend on the phone to the UK as I have a little thing called a job to do and my employer wouldn't agree to me taking time out to sort out a missing order with a UK company.

Sports Direct are cheap. I'm happy with what I have received to date. But that doesn't mean that I should accept pot luck when it comes to receiving the goods I paid for.

Kenjataimu

Prosperous Dave wrote: »

I'm going to open a PayPal dispute now to try to get Sports Direct to play ball and deliver the missing items.

Just to add to this, try emailing paypal@sportsdirect.com with all the details including the info from DHL (if the other email addys are not responding).

I was charged 100 pounds instead of 100euro before xmas and it was only after I emailed the above address it was sorted within a few days.

fred funk }{

I ordered on Friday and received it today (with mug). I spent nearly €300 including a pair of golf shows that were €60 on SD, the very same pair costs €130 in McGuirks, Bargain!

johnny-grunge

I ordered a few random items [two pairs of footwear, a hoodie and a torch] and the entire order was cancelled due to items not being in stock. Just curious if this is a common thing?

Thanks

brian ireland

johnny-grunge wrote: »

I ordered a few random items [two pairs of footwear, a hoodie and a torch] and the entire order was cancelled due to items not being in stock. Just curious if this is a common thing?

Thanks

First time I heard of that. Maybe they are on to us:eek: When did you order??

johnny-grunge

Ordered yesterday. Just got the bad news a few mins ago. There was a pair of pants on the order aswell Already placed a new order for similar items. Fingers crossed!

RayCon

4th Delivery arrived yesterday - still no mug. Was talking with the DHL driver and he told me half of his workload is the last month has been Sportsdirect deliveries. Then he starts telling me how great the website is and what he's ordered off it too ... we didn't discuss mugs.

jamesbondings

RayCon wrote: »

4th Delivery arrived yesterday - still no mug. Was talking with the DHL driver and he told me half of his workload is the last month has been Sportsdirect deliveries. Then he starts telling me how great the website is and what he's ordered off it too ... we didn't discuss mugs.

seems to be a touchy subject round here hahaha,

i got one on my first order, not a hot beverage drinker so if anyone would like it they may certainly take it!

first pm willing to collect it, its theirs!

Cunning Stunt

surely they must be aware of the £/€ thing? Otherwise their stock/pricing admins are asleep at the wheel! Maybe they don't care because of the orders it's generating...

sgarvan

Cunning Stunt wrote: »

surely they must be aware of the £/€ thing? Otherwise their stock/pricing admins are asleep at the wheel! Maybe they don't care because of the orders it's generating...

Was thinking the exact same myself. Order and income increase maybe well worth leaving it as it is.

sgarvan wrote: »

Mine says Shannon at the destination and then my hometown in Dublin. Hopefully tomorrow it will arrive

Order is with courier for delivery

bullvine

I am might be missing something but whats the crack with the delivery cost, is there an easy way to calculate it?

Cheers,

jh79

bullvine wrote: »

I am might be missing something but whats the crack with the delivery cost, is there an easy way to calculate it?

Cheers,

One euro for the last few weeks

sgarvan

bullvine wrote: »

I am might be missing something but whats the crack with the delivery cost, is there an easy way to calculate it?

Cheers,

€1 on all orders. Make sure you change the site currency to euro aswell. It is calculated just before checkout

bullvine

jh79 wrote: »

One euro for the last few weeks

Good Stuff!

snubbleste

Female jeans from €2 http://www.sportsdirect.com/daily-deals/thursday-daily-deals

andreac

I got my first delivery from these today, Pet stuff and i got the free mug!!

reaper180

Site down?

Ardennes1944

Aye

Snowc

RayCon wrote: »

4th Delivery arrived yesterday - still no mug. Was talking with the DHL driver and he told me half of his workload is the last month has been Sportsdirect deliveries. Then he starts telling me how great the website is and what he's ordered off it too ... we didn't discuss mugs.

When the driver handied me my parcel he said "I hope the fit ":D

Snoopy1

DHL guy said to me as well, he'd been busy with all these sports direct orders, and what a great site it was.. We didn't discuss the issue of mugs though, as im still too upset

123654789

bullvine wrote: »

I am might be missing something but whats the crack with the delivery cost, is there an easy way to calculate it?

Cheers,

yeah one euro like the others said. Don't panic when you see that £4.99/£7.99 bit down the side of the screen, it goes away at checkout and changes to the €1

Snoopy1

Snoopy1 wrote: »

DHL guy said to me as well, he'd been busy with all these sports direct orders, and what a great site it was.. We didn't discuss the issue of mugs though, as im still too upset

Snoopy, we are ALL here to help you with this difficult time My order came yesterday, I'm almost afraid to open it in case I don't get a mug and can't join the gang!

Raytown Rocks

Delivery arrived this afternoon.
All present and accounted for, some of the sizes are a bit mad.
XL in one top is like XXXL in another, but on the whole, quality is good.

Oh and got a Nice BIG MUG toooo... Yaaaaaay

Overall happy as a pig in poo.

slave1

5th delivery arrived today, always used the site but with the FX and €1 shipping you really can make lots of small orders without too much thought

Cunning Stunt

another order arrived today, minus one mug :rolleyes:

Worryingly enough, some of the sales tags on the clothes said ''stock liquidation sale'' - does this foretell the end of sportsdirect or is it just a sales tactic??

Cunning Stunt

Cunning Stunt wrote: »

another order arrived today, minus one mug :rolleyes:

Worryingly enough, some of the sales tags on the clothes said ''stock liquidation sale'' - does this foretell the end of sportsdirect or is it just a sales tactic??

They buy up stock from other companies going into liquidation. That's how they can sell so cheaply. Also a lot of the stuff they have on the crazy specials are a season or two old. It isn't really important to most people buying sports stuff and comfy hoodies and basic jeans/shirts etc. compared to proper fashion :pac:

jpb1974

Put in an order Monday evening, arrived at 11am today.

About 12 items.

One was a two piece tracksuit for junior. Only the top arrived, no bottoms

Sent an email via their 'Contact Us Form'. I won't hold me breath on the response.

Paid with Paypal... have a feeling I'll end up talking with them. Will wait about a week for a reply from SD.

racso1975

First order arrived from monday with cup!!!! Sweet Jebus it is massive!!!!

Calgary22

racso1975 wrote: »

First order arrived from monday with cup!!!! Sweet Jebus it is massive!!!!

a few women have said that to me aswell:pac::cool:

km79

4th order arrived today. Only a small order so no mug thank god !!! 3 is enuf

Calgary22

Is there anyway of sending back stuff a pair of runners and a pair of boots without having to pay an post a fortune due to the weight?:D