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Disconnection Issues

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  • 17-01-2012 4:31pm
    #1
    BobTheBeat
    Registered Users Posts: 1,048 ✭✭✭


    We have our dsl service with Eircom just over a month now, and all is working well for the most part.

    However, the modem intermittently disconnects, most noticeably in the late evening and early morning. Strangely, when the diagnostic is run, the DSL remains up, but ATM shows up as failed.

    Its not that much of an issue, but Im wondering is there something going on at my side or is it the exchange side?

    Apart from that, speeds are good, latency is low.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    BobTheBeat wrote: »
    We have our dsl service with Eircom just over a month now, and all is working well for the most part.

    However, the modem intermittently disconnects, most noticeably in the late evening and early morning. Strangely, when the diagnostic is run, the DSL remains up, but ATM shows up as failed.

    Its not that much of an issue, but Im wondering is there something going on at my side or is it the exchange side?

    Apart from that, speeds are good, latency is low.

    Hi BobTheBeat,

    It may just be caused by the distance involved form the exchange that the signal can occasionaly disconnect as it is on the cusp of the required broadband availability distance.

    I will check it out and get back to you.

    Thanks, Mark


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    #3
    BobTheBeat
    Registered Users Posts: 1,048 ✭✭✭BobTheBeat


    Thanks Mark. I dont believe Im that far away, probably only a mile and a half or so from the local exchange.

    Is it not strange that the DSL stays up but ATM is what drops? Id say something if it was everything.


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    #4
    IsMiseDaithair
    Registered Users Posts: 64 ✭✭IsMiseDaithair


    If your using the black zyxel modem then ATM will always show up as failed. The fact that DSL is up shows the connection from your modem to the exchange is alive. I Ithought it may have been your wireless connection dropping but then you wouldn't be able to open the modem home page then. Or do you connect your laptop with an ethernet cable.


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    #5
    BobTheBeat
    Registered Users Posts: 1,048 ✭✭✭BobTheBeat


    IsMiseDaithair wrote: »
    If your using the black zyxel modem then ATM will always show up as failed. The fact that DSL is up shows the connection from your modem to the exchange is alive. I Ithought it may have been your wireless connection dropping but then you wouldn't be able to open the modem home page then. Or do you connect your laptop with an ethernet cable.

    Its the Zyxel Modem, youre right. Connection to the Modem is via lan to a wireless bridge.

    Tried looking at the logs on the device to see what exactly was failing, but they are pretty much useless.


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    #6
    BobTheBeat
    Registered Users Posts: 1,048 ✭✭✭BobTheBeat


    eircom: Mark wrote: »
    Hi BobTheBeat,

    It may just be caused by the distance involved form the exchange that the signal can occasionaly disconnect as it is on the cusp of the required broadband availability distance.

    I will check it out and get back to you.

    Thanks, Mark

    Mark,

    any update on this? Id prefer if I didnt have to ring customer care.

    Brian


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    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    BobTheBeat wrote: »
    Mark,

    any update on this? Id prefer if I didnt have to ring customer care.

    Brian


    Hi BobTheBeat,

    I apologise for the delay in getting back to you, our systems are showing conflicting information when we are testing the line and broadband.

    The line test is not completing. So I spoke to broadband technical support and as they have not checked the line and set up since the broadband was connected in December they asked if you could call them on 1890 260 260 to run a few checks.

    Can you let me know how the call goes.

    Thanks, Mark


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