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Ripplecom broadband service

  • 17-01-2012 5:26pm
    #1
    Redinstability
    Closed Accounts Posts: 2 ✭


    Hi,

    I live an rural part of westmeath and my only option for broadband(pretty loose term it seems) was "Last Mile"

    I have had this for about a year and was told I would be getting speeds of 1mb but rarely get over 0.15mb download

    When Last Mile was taken over by ripplecom last year I was cautiously optimistic that the service would improve, but it stayed around the same

    Around 7 weeks ago I got a call from ripplecom which said I was now eligible to upgrade to their 8mb broadband service which got me excited, I signed up and was told to expect a call back within 2 weeks from the installer to organise a time etc

    I rang back 2 weeks later for some information and the lady said "Ohh, i'm sorry I was sure that I rang everybody to say there will be delays with the installations because of the bad weather"(it was a bit windy for two days and it was a bit cold I guess) but not to worry that she would contact me straight away when she had details which she said would be the second week in january at the very latest

    So I rang AGAIN yesterday and got the same useless response saying that they now have no information or no timeframe on when their installers will get out to me


    I am so mad right now, anybody have any advice or just something to give me hope on this shambles......


Comments

  • #2
    Redinstability
    Closed Accounts Posts: 2 ✭Redinstability


    noone has any info on these guys?

    or any dealings with ripplecom?


  • #3
    mossie
    Registered Users, Registered Users 2 Posts: 2,218 ✭✭✭mossie


    Redinstability wrote: »
    noone has any info on these guys?

    or any dealings with ripplecom?

    I have had dealings with them in Cork and, to be fair, had no problem. They came to install within about two weeks of my application and came pretty much on time. The actual BB service probably depends on the pre-existing local infrastructure, ie Last Mile where you are and Amocom here. I'm supposed to be on 8 meg but because of my distance from the mast can only get 5 and in reality this varies with the max around 4.8 but probably averages 2.5 -3.5. I have found support to be pretty good but I know that a lot of others on here would disagree.


  • #4
    librajohn
    Registered Users Posts: 11 ✭librajohn


    I live in Clonlost area of rural Westmeath. Broadband service here is diabolical. I have eircom 1 Mb but top download speed is
    speedtest
    I have tried the Rural Broadband Scheme but its worse than Eircom. Have contacted Bounce Broadband but they just don't answer their email or their phone.
    Does anyone have any other ideas?


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