UPC Broadband Extremely Slow

Snake Plisken

thisNthat wrote: »

I'm in Galway City, with UPC nearly 2 years now and the Broadband since Xmas 2011 is ridiculously slow, I've got a 25MB package and I'm only getting between 2 & 3Mb/s download at best, with 0.25Mb/s upload.

I done numerous speed tests via wireless and with an Ethernet cable connected directly. I have changed my router password numerous times in-case someone was hacking in and still no better. Its unbelievably bad, I mean even getting onto Gmail fails, I've tried it on numerous devices and with a Mac and PC and its all the same.

Is it my router?? which is Cisco EPC2425 (Its the one UPC provided me with originally).

This is unbelievably bad service as I'm paying for 25Mb/s download and 2.5Mb/s upload, I know you never get the actual speeds but this is an absolute joke,
Anyone else in Galway getting these crap speeds from UPC??

Anyone do anything which drastically improved the speed??
Please share as I'm out of idea's at this stage and UPC keep telling me that all is fine their end when I ring up to explain the service...

Please see attachment for verification...

You need to keep on to them I'm battling them for 2 years regarding speed drops in my area at peak times, tell them you want the issue escalated, get engineers out and tell them you want a big credit on your account when they sort it out! Also worth sending a tweet to UPC Helps You, keep onto them there and keep tweeting them until it's sorted.

ondafly

I was having no issues with my 100MB UPC connection until Sunday last, when at 6pm the router (Thompson) rebooted. We only noticed it as sits below the TV and all the lights flashed on it a few times. Since Sunday things have gone downhill :mad:;

Lag on xbox live, like never before
Buffering on youtube one minute, then fine the next
Unable to stream radio via apps on the iphone

I've been running speedtests since day one, and always enjoyed seeing 100MB+ on the results, but since Sunday, the upload part of the test (including on UPC's own site) doesn't seem to start at all.

As of today @1pm its completely down

ondafly

from a remote session to my home machine, I can see my connection is now back - also a quick speed test and all seems well ?? Im taking a call from UPC this evening however.

ondafly

well my UPC 100Mb is gone again as of 6:30am. Tried rebooting modem, but no luck.

thisNthat

ondafly wrote: »

well my UPC 100Mb is gone again as of 6:30am. Tried rebooting modem, but no luck.

Ya its consistency that's becoming a MAJOR issue with UPC,
There is no point having 100MB Broadband if you only get it sometimes,
Serious issues around the country with UPC consistency, I feel your pain

ondafly

its back working - but like you said the inconsistency of it all is baffling. I was with IOL/BT/Vodafone for a long time and never once had an outage, although the speed itself was awful.

This error keeps repeating on the router logs

12:50:02 2012 Warning (5) Map Reject - Not Authorized for Requested Downstream Traffic ...

and also this

07:10:27 2012 Notice (6) TLV-11 - unrecognized OID;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=0...

I've hidden my MAC in the above.

Anyone know what these are referring to or what is causing them.

who_me

Was doing speed tests last night and the results were wildly different. Highest 21.7 Mbps down, lowest 1.2 Mbps down; tests less than a minute apart. And this was sold to me as a 'zero contention' service. Hmmmm...

eqwjewoiujqorj

UPC wasn't loading some sites for me yesterday and was slow with a lot of others so I changes the DNS servers to Googles and is working fine now.

Still the odd outage though.

miralize

Hey, just wondering if anyone is having similar problems? Streaming wont work anymore, the youtube media player is just a blank screen(tried a cache refresh), and whenever I try downloading (legally might I add), it cuts out and I have to start again. Are UPC throttling me?

Websites load fine, quickly etc... but certain bandwidth hog activities are suspiciously slow or broken?

Lennyboy

Im on a 100mb line myself and the service is a disgrace at present. It can take Minutes to load a one minute youtube video, that is a disgrace.

IT has become so bad it is becoming unusable at certain times.

is it worth my while contacting UPC?

emy

Is absolutely nightmare with UPC, I am on 25mb, when check the speed test hardly goes over 1mb. I cant watch anything online.
Customer support is crap.

Lennyboy

what has UPC been offering as a reason for this ****ty broadband?

I have a call logged and they are ringing me tomorrow and want to know what to expect.

At times the service is so bad it takes an age to open up google.

It was brilliant for the first few months but at this rate id go back to Eircom it is that bad?

witnessmenow

Im currently tethering from my phone its that bad in Galway city this evening!

Lennyboy

I think it is a fault with the router. On Speedtest it is complelty unable to get a reading for the upload speed. It works when I have it cabled but not on wireless.

mark17j

Lennyboy wrote: »

I think it is a fault with the router. On Speedtest it is complelty unable to get a reading for the upload speed. It works when I have it cabled but not on wireless.

sounds like interference, you should change your wireless channel.

Lennyboy

How can I do that?

mark17j

Lennyboy wrote: »

How can I do that?

assuming you have the cisco...http://192.168.1.1 hit 'set up' and under wireless hit "Basic" change the channel to 2 or 11 are usually best.

Lennyboy

I have the Thomson router mate?

mark17j

Lennyboy wrote: »

I have the Thomson router mate?

my mate has that 1, you can still change the wireless channel using that same address http://192.168.1.1 similar set up.

I have had 100mb UPC since Jan 2011 (launch) and i have never had any speed issues or loading issues, Thomson router.
Maybe it's location based.

vibe666

the first thing to test is with a wired connection to rule out wireless interference.

if a wired connection works okay then your most likely culprit is one of your neighbours getting a new router in and causing interference.

if wired is just as bad then try rebooting your router and test again, but after that, it's time to call UPC support for testing.

if wired works tho, download inSSIDer (google it) an run a wireless survey, preferably with a laptop so you can walk around your gaff and check next to each window, up and downstairs if you have it. this will give you a good picture of the other wireless channels around you and how much each channel overlaps the next.

find the quietest channel with the least overlaps and change to that on your router, as described in the posts above. have a network cable handy in case you can't reconnect on the new wifi channel so you can try another one.

Fi H

I'm having the opposite problem. According to speed test my download speed is peaking at 100-140, the guys came to the house and said it is a problem with cabling on the road and the large speed is causing the box to trip out cause its only designed for 20mb, still having the problem a month later called them again and they sy they have fixed the road problem and its my anti virus causing the problem now!
Total rubbish! but no idea what to do about it!

witnessmenow

Am i reading this right? They are claiming your anti virus is causing you to have 10 times faster internet? And because of this your upc modem is tripping (preumably restarting, not tripping the circuit board)?

pizzahead77

Fi H wrote: »

I'm having the opposite problem. According to speed test my download speed is peaking at 100-140, the guys came to the house and said it is a problem with cabling on the road and the large speed is causing the box to trip out cause its only designed for 20mb, still having the problem a month later called them again and they sy they have fixed the road problem and its my anti virus causing the problem now!
Total rubbish! but no idea what to do about it!

What UPC router do you have?

Fi H

yup thats what they said on the phone! when the technicians came out they said it was too high on the street. it didnt get fixed and when i telephoned the guy told me it was due to my antivirus now
its a cisco modem. the technicians also said that as my modem was for 25mb it would trip out if the incoming speeds were too high....i have no idea if any of this is true!

Sounds like a load of crap to me.

My UPC has been terrible today, gone down several times with the longest being about 40 minutes around 6pm. :mad:

Yggr of Asgard

Since Tuesday this week my 100 MB line is back to pre netflix performance for downloads from both europe and the US, it's running very smooth.

I'm getting a good 105.38 Mbps during the day and late at the evening it sometimes goes down to 59.49 Mpbs but that is only sporadic.

So either they fixed what was broken or netflix has suddenly lost all of it's customers.

Let's hope it stays where it is.

Here we go again. I can't even count the amount of outages I've had recently. Might have to consider switching to Magnet if this keeps up.

mark17j

Karsini wrote: »

Here we go again. I can't even count the amount of outages I've had recently. Might have to consider switching to Magnet if this keeps up.

ring them and demand answers, you shouldn't have to put up with it, there is a fault there obviously, the error logs on your modem will prove this, they can connect from their side..make them check it out.

JockESpollix

I'm having a nightmare with them the past 48 hours in the Lucan area. I've been getting a steady 100 to 102mbs for the past few months and now I'm jumping between 240kbs (yes KB!!) and 1.2mbs. Can barely load a modern webpage at times.

I'm comptia A+/Network+ certified and currently a year into my Cisco course, so fault at my end is ruled out completely.

Wish I could get a direct Magnet connection here.

Arciphel

JockESpollix wrote: »

I'm comptia A+/Network+ certified and currently a year into my Cisco course, so fault at my end is ruled out completely

Oh really

have you noticed any vans with "K+N" on the side of them in your estate or near the UPC FTTC boxes? Could be they are load balancing your area and made a mistake.

JockESpollix

Arciphel wrote: »

Oh really

Yeah Just wanted to clarify that before somebody told me to restart the router or PC

No K+N around lately. Seen a sneaky Eircom van yesterday but they disappeared before I could load the armalite.

Snake Plisken

JockESpollix wrote: »

I'm having a nightmare with them the past 48 hours in the Lucan area. I've been getting a steady 100 to 102mbs for the past few months and now I'm jumping between 240kbs (yes KB!!) and 1.2mbs. Can barely load a modern webpage at times.

I'm comptia A+/Network+ certified and currently a year into my Cisco course, so fault at my end is ruled out completely.

Wish I could get a direct Magnet connection here.

What estate in Lucan? I'm Getting 84Mb of the 120Mb at the moment, with 9Mb down, I'm in Finnstown. Now I should be getting over 100Mb, and I was ringing and complaining about not getting close to what I was paying for but I hooked up a new custom build PC with fresh install of Windows 7 and I was getting close to the 120Mb, anyhow have you rang the helpdesk to check noise etc on the line? Are you wired directly into the Modem? Which Modem do you have?

tylerdurden94

I'm in Dublin 12 and my 150mb has been shocking since late yesterday evening, can't seem to get above 5mb.

advertsfox

tylerdurden94 wrote: »

I'm in Dublin 12 and my 150mb has been shocking since late yesterday evening, can't seem to get above 5mb.

How are you testing your speed? How many people are connected? Are you test via LAN or Wi-Fi?

tylerdurden94

advertsfox wrote: »

How are you testing your speed? How many people are connected? Are you test via LAN or Wi-Fi?

Testing connected & wi-fi through speedtest.net & the UPC speedtest, thought there just might be some work going on in the are but speeds still sucked so got onto UPC this morning and they're sending out a technician tomorrow as the rep could see there was a problem with the line.

RDMH

I'm getting between 10 and 20 Mbs tonight on my 100Mbs connection in Santry, nephew is getting about the same from his 150Mbs connection in Portmarnock so if there is a problem it appears to be city wide.

RDMH

RDMH wrote: »

I'm getting between 10 and 20 Mbs tonight on my 100Mbs connection in Santry, nephew is getting about the same from his 150Mbs connection in Portmarnock so if there is a problem it appears to be city wide.

Terrible in Fairview too. 25 meg connection. Getting an average ping of 100ms to Irish sites!

rodoherty1

Four days ago, we moved from Chapelizod to Dublin 12. Our connection was 100% reliable when we were in Chapelizod. Since our move, our 25MBit connection has dropped to between 1 and 4 MBits/sec although I have seen it occasionally blip back up to 25MBit/sec.

Not sure if it's a coincidence or not that our connection became unstable the day we woke up in our new place in Dublin 12.

brensplit

Here we go again... been ok for ages at least

marshbaboon

brensplit wrote: »

Here we go again... been ok for ages at least

Yep perfect for a year and a half for me, routing issue again in the Swords area. Hopefully it'll be faster to sort this time seeing as I know exactly what the problem is down to the exact server in the traceroute.

brensplit

marshbaboon wrote: »

Yep perfect for a year and a half for me, routing issue again in the Swords area. Hopefully it'll be faster to sort this time seeing as I know exactly what the problem is down to the exact server in the traceroute.

This been reported by loads of peeps or should I callagain? still the same... I know UPC have mods on here..

check out this disaster


Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\bren>
C:\Users\bren>ping www.upc.ie

Pinging www.upc.ie [213.46.242.74] with 32 bytes of data:
Reply from 213.46.242.74: bytes=32 time=27ms TTL=114
Reply from 213.46.242.74: bytes=32 time=28ms TTL=114
Reply from 213.46.242.74: bytes=32 time=27ms TTL=114
Reply from 213.46.242.74: bytes=32 time=30ms TTL=114

Ping statistics for 213.46.242.74:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 30ms, Average = 28ms

C:\Users\bren>ping www.upc.ie -n 20

Pinging www.upc.ie [213.46.242.74] with 32 bytes of data:
Reply from 213.46.242.74: bytes=32 time=29ms TTL=114
Request timed out.
Reply from 213.46.242.74: bytes=32 time=27ms TTL=114
Reply from 213.46.242.74: bytes=32 time=415ms TTL=114
Reply from 213.46.242.74: bytes=32 time=28ms TTL=114
Request timed out.
Request timed out.
Reply from 213.46.242.74: bytes=32 time=29ms TTL=114
Reply from 213.46.242.74: bytes=32 time=496ms TTL=114
Reply from 213.46.242.74: bytes=32 time=29ms TTL=114
Reply from 213.46.242.74: bytes=32 time=1090ms TTL=114
Reply from 213.46.242.74: bytes=32 time=26ms TTL=114
Reply from 213.46.242.74: bytes=32 time=38ms TTL=114
Reply from 213.46.242.74: bytes=32 time=611ms TTL=114
Reply from 213.46.242.74: bytes=32 time=27ms TTL=114
Reply from 213.46.242.74: bytes=32 time=26ms TTL=114
Reply from 213.46.242.74: bytes=32 time=200ms TTL=114
Reply from 213.46.242.74: bytes=32 time=28ms TTL=114
Request timed out.
Reply from 213.46.242.74: bytes=32 time=27ms TTL=114

Ping statistics for 213.46.242.74:
Packets: Sent = 20, Received = 16, Lost = 4 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 1090ms, Average = 195ms

C:\Users\bren>ping www.upc.ie

Pinging www.upc.ie [213.46.242.74] with 32 bytes of data:
Reply from 213.46.242.74: bytes=32 time=1118ms TTL=114
Reply from 213.46.242.74: bytes=32 time=26ms TTL=114
Reply from 213.46.242.74: bytes=32 time=28ms TTL=114
Reply from 213.46.242.74: bytes=32 time=591ms TTL=114

Ping statistics for 213.46.242.74:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 1118ms, Average = 440ms


Tracing route to www.upc.ie [213.46.242.74]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 1129 ms 8 ms 109.255.116.1
3 37 ms 7 ms 7 ms 109.255.255.254
4 10 ms 9 ms 16 ms 84.116.238.42
5 * 30 ms 29 ms nl-ams05a-rd2-xe-3-1-2.aorta.net [84.116.130.89]

6 754 ms 30 ms 31 ms nl-ams03a-mc1-gi-5-1.aorta.net [213.46.161.194]

7 1233 ms 29 ms 29 ms quickfixservices.chello.no [213.46.242.74]

Trace complete.

C:\Users\bren>

ethernet

Feels very flakey in Swords for the past day. Latency jumping up and down. Some packet loss too.

marshbaboon

They've recognised several faults in the Swords area & they're being worked on. Still a good idea to contact one of the reps through boards with your account number.

brensplit

Any idea how I contact a rep on here?

marshbaboon

brensplit wrote: »

Any idea how I contact a rep on here?

UPC support forum is here

GEO147

Sorry to dig up an old thread but no point in starting a new one for the exact same problems. My 200mb connection goes to **** from 6pm to 12pm every evening.

Sending out an engineer to add a splitter to the UPC box so that the next engineer can take it back off when he visits a week later. These guys know how to keep busy

game4it70

GEO147 wrote: »

Sorry to dig up an old thread but no point in starting a new one for the exact same problems. My 200mb connection goes to **** from 6pm to 12pm every evening.

Sending out an engineer to add a splitter to the UPC box so that the next engineer can take it back off when he visits a week later. These guys know how to keep busy

Having same problem as you.Where abouts are you located in dublin?

ED E

Something like this?

Snake Plisken

I opened another thread last week on this I'm in lucan on the 150Mb package and mine drops down under 10Mb during peak ours between 6 and midnight even down as low as 3Mb, if I check it off peak say around 1am it's back up to 150Mb. I believe it's our old friend Congestion, to many users on the one Node! Not sure if their is much you can do, engineer will come out during the day and say everything is fine on UPC's side, you might get an honest engineer who will admit it's congestion. All you can do is log the call up take note of who you talk to and time and date you talked to them.