Speed decreased from ~17mb to ~4mb?

Saadyst

Hi,

Wondering if anyone can help. I got setup with Eircom BB this Tuesday and was told I could expect somewhere in the region of 17MB. I understand the details about 'up to', line distance / quality & noise.

For the first day, it was fine. I connected via cable and was getting around 1.5mb/s (not sure of the exact number) on a download. I checked the router and that's what it said too.

However, the later the same evening downloading fell down to around 700k/s. I put it down to congestion or perhaps the line still settling to the profile.

The next day, it went even slower, and was only getting around 450k/s. I checked the router and it still shows it being connected at 17ish MB. I still thought it was congestion and so I tried downloading the next day (yesterday) before I left for work at 7am. Still only getting 450k/s.

Now I know the line is capable of the higher 1.5mb/s that I was getting before, and the router is still synced at this higher speed. So can anyone help to explain what is going on, and how I can fix it?

I've eliminated it being a problem with the actual download by trying a speed test (http traffic shouldn't be limited I imagine) - only get around 3.5-4MB which matches what I'm getting via downloads.

I tried from another device (my phone) via wireless - same result, tried from another PC - same result. So I know it's not a device issue.

Other devices were off at 7am so it's not due to other machines hogging the bandwidth etc.

Any help?

tl;dr

Speed went from 1.5 mb/s to 450k/s for no apparent reason

eircom: Ant

Saadyst wrote: »

Hi,

Wondering if anyone can help. I got setup with Eircom BB this Tuesday and was told I could expect somewhere in the region of 17MB. I understand the details about 'up to', line distance / quality & noise.

For the first day, it was fine. I connected via cable and was getting around 1.5mb/s (not sure of the exact number) on a download. I checked the router and that's what it said too.

However, the later the same evening downloading fell down to around 700k/s. I put it down to congestion or perhaps the line still settling to the profile.

The next day, it went even slower, and was only getting around 450k/s. I checked the router and it still shows it being connected at 17ish MB. I still thought it was congestion and so I tried downloading the next day (yesterday) before I left for work at 7am. Still only getting 450k/s.

Now I know the line is capable of the higher 1.5mb/s that I was getting before, and the router is still synced at this higher speed. So can anyone help to explain what is going on, and how I can fix it?

I've eliminated it being a problem with the actual download by trying a speed test (http traffic shouldn't be limited I imagine) - only get around 3.5-4MB which matches what I'm getting via downloads.

I tried from another device (my phone) via wireless - same result, tried from another PC - same result. So I know it's not a device issue.

Other devices were off at 7am so it's not due to other machines hogging the bandwidth etc.

Any help?

tl;dr

Speed went from 1.5 mb/s to 450k/s for no apparent reason

Hi Saadyst,

Thanks for your post.

If you PM your home phone number I will take a look at this on Wednesday when I return.. Otherwise, call directly into Technical Support :

Just check you modem on the master phone socket as advised on our Forum website :

Broadband Check

Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).

Please retain your case id /reference from Technical Support, as this will speed up your call and help if you need to follow this up. Alternatively, let me know your case id and I will follow this up with Technical Support.

Best wishes,
Ant