Invalid bank account details

Kunny

I have just tried to switch plans online but I am getting frustrated at the account details input. There is an error appearing. All details are correct as per other mesages on this subject on boards. I also don't want to submit these details by PM or phone. I just want the website to accept details that are correct and already used by electric ireland. Is there a problem with the webpage?

Electric Ireland: David

Hi Kunny,

Sorry to hear you're experiencing problems using the online switching application. What specific error message appears? And can you confirm which browser you are using?

Thanks,

David.

Kunny

I am using mozilla firefox and when i submit my bank account details and sort code i get the message 'Invalid bank account details'

Electric Ireland: David

Hi Kunny,

Having checked with our web team it doesn't appear the issue should be with Firefox. Do you have your current account with a credit union or building society by any chance?

Thanks,

David.

Kunny

No I have my current account with AIB. I will try the site again maybe it was a temporary glitch?

Electric Ireland: David

Hi Kunny,

Kunny wrote:

I will try the site again maybe it was a temporary glitch?

Please do, and if you continue to have any problems, I will get straight on to our webteam for assistance.

Thanks,

David.

Kunny

Tried it again and same problems. All details are correct.

Electric Ireland: David

Hi Kunny,

I realise it's an inconvenience, but have you tried entering the details with your default browser (Internet Explorer if you're on a PC, Safari if you're on a Mac)? Just in case it is an issue with Firefox others may potentially experience.

Please feel free to PM me your contact number if you would like us to call you.

Thanks,

David.