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Item faulty, lost receipt - anything I can do?

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  • 05-02-2012 4:19pm
    #1
    dory
    Moderators, Recreation & Hobbies Moderators Posts: 4,504 Mod ✭✭✭✭


    Hello

    I bought an electric blanket in TESCO. After one night of wonderful heat the thing won't work any more. No idea why. I plug it in and nadda. Might be a plug thing, but can't imagine after one night.

    Thing is I've lost the receipt.

    Is there anything I can do? I'd even buy a second and use the second receipt for the first one. I'd prefer to have two working ones than one broken one.

    Any ideas people?


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    #2
    dxhound2005
    Registered Users Posts: 21,125 ✭✭✭✭dxhound2005


    dory wrote: »
    Hello

    I bought an electric blanket in TESCO. After one night of wonderful heat the thing won't work any more. No idea why. I plug it in and nadda. Might be a plug thing, but can't imagine after one night.

    Thing is I've lost the receipt.

    Is there anything I can do? I'd even buy a second and use the second receipt for the first one. I'd prefer to have two working ones than one broken one.

    Any ideas people?

    Go back to the shop and ask. This is from 2006 but it may be of help.

    http://www.askaboutmoney.com/showthread.php?t=41641


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    #3
    dory
    Moderators, Recreation & Hobbies Moderators Posts: 4,504 Mod ✭✭✭✭dory


    Great thanks. I don't get how my CC statement could be proof though. It only says the amount I paid in Tesco, it doesn't itemise it. I might give it a go though.


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    #4
    P. Breathnach
    Registered Users Posts: 12,089 ✭✭✭✭P. Breathnach


    dory wrote: »
    Great thanks. I don't get how my CC statement could be proof though. It only says the amount I paid in Tesco, it doesn't itemise it. I might give it a go though.
    If you can tell them the approximate time and the exact date of the transaction, and produce your CC statement as proof of the amount you paid (which I presume includes other items) then Tesco should be able to access the till records. [Chances are that they won't bother, but take it on trust based on the fact that you can show you paid them money and, I suppose, don't seem like a chancer.]


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    #5
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    The credit card (or bank) statement is proof that you purchased something in Tesco. Based on the transaction reference, they can go back through their till records and locate the transaction.


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    #6
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    If its tescoo brand they will replace it, if it is not tesco brand bring in the cc statement, its worth a try, buying another 1 and using that receipt will also work.


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    #7
    dory
    Moderators, Recreation & Hobbies Moderators Posts: 4,504 Mod ✭✭✭✭dory


    wmpdd3 wrote: »
    If its tescoo brand they will replace it, if it is not tesco brand bring in the cc statement, its worth a try, buying another 1 and using that receipt will also work.


    I might have to go the buying another one route. I'm trying to think here, and I think that might have been the one time in the past year that I didn't use a card to pay in Tesco! Argh! And no, it's not Tesco brand.

    Cheers!


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    #8
    dory
    Moderators, Recreation & Hobbies Moderators Posts: 4,504 Mod ✭✭✭✭dory


    For the record I tried my luck and they took it back without a receipt and without proof of purchase. Phew!


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    #9
    macl
    Registered Users Posts: 152 ✭✭macl


    dory wrote: »
    For the record I tried my luck and they took it back without a receipt and without proof of purchase. Phew!

    Nice :) It might have been the case that alot of people had the same prob! Easy life for them


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