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Trying to cancel

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  • 06-02-2012 12:22pm
    #1
    spockety
    Moderators, Education Moderators Posts: 5,468 Mod ✭✭✭✭


    Hello

    Trying to cancel my account, have gone through the proper procedure. Rang customer service, they registered the request, passed me on to cancellations, they tried to change my mind then registered the request. They gave me an email address to send a formal cancellation request to, which I did 4 days ago, but have heard nothing back. (I presume you don't want me to publicly post the email address that's used for cancellations)

    Is this normal? Should I not get some sort of acknowledgment?

    I also PM'd one of the Eircom reps on here but again got no response.


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    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    spockety wrote: »
    Hello

    Trying to cancel my account, have gone through the proper procedure. Rang customer service, they registered the request, passed me on to cancellations, they tried to change my mind then registered the request. They gave me an email address to send a formal cancellation request to, which I did 4 days ago, but have heard nothing back. (I presume you don't want me to publicly post the email address that's used for cancellations)

    Is this normal? Should I not get some sort of acknowledgment?

    I also PM'd one of the Eircom reps on here but again got no response.
    Hi spockety
    Sorry you di dnot get a response to your PM, If you PM me your details I will follow this up for you and will be able to advise.
    Tony


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    #3
    spockety
    Moderators, Education Moderators Posts: 5,468 Mod ✭✭✭✭spockety


    Thanks Tony, I have sent you on the PM.


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    #4
    spockety
    Moderators, Education Moderators Posts: 5,468 Mod ✭✭✭✭spockety


    Hello?


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    spockety wrote: »
    Hello?

    Hi spockety,

    I spoke to cancellations and they confirmed the e-mail request was received on the 02/02/2012.


    So as per the 30 day notification process. The broadband service is due to be ceased on the 29/02/12 and the whole account will be ceased on the 02/03/2012.

    Thanks, Mark


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    #6
    spockety
    Moderators, Education Moderators Posts: 5,468 Mod ✭✭✭✭spockety


    Thanks for checking that Mark.


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    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    spockety wrote: »
    Thanks for checking that Mark.

    No problem.
    :)


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