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Payment

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  • 06-02-2012 3:19pm
    #1
    nataliemurphy3
    Closed Accounts Posts: 4 ✭


    I don't know if this can go under one of the threads that is already in use or not but I have a direct debit set up for my esb account, but on the Monday before I was due to pay my bill, I had paid some of my bill via visa debit card, but on the day the bill was to be paid in full, the full amount of the electricity bill was taken out of my bank account again instead of the remainder of the amount that was needed to be paid. How can this be sorted out?:confused::mad:


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    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Natalie,

    How many days before the direct debit date did you make that partial payment by Visa debit card?

    Thanks and regards,
    Una


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    #3
    nataliemurphy3
    Closed Accounts Posts: 4 ✭nataliemurphy3


    It was the Monday and the direct debit was the Friday...


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    #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Thanks Natalie.

    This happened unfortunately because of timing. A payment can take up to four days to process, plus the bank also presents for collection three days in advance of the direct debit due date, so it is safest to give yourself a minimum of six/seven working days before the direct debit date, to make a manual payment.

    Your next bill will be reduced by the amount you paid manually by card.

    Regards,
    Una


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