Why won't my emails send?

finbarrk · 08-02-2012 1:03pm #1

I have an iphone 4 and for the past week it doesn't seem to send emails for me. It keeps them in the message outbox and constantly tries to send and eventually fails. It had been working fine for the past year or so. My email is eircom.net. I can receive mail perfectly.

Sad Professor · 08-02-2012 1:11pm

Your outgoing email server needs to be your ISP's. Eircom's outgoing server won't work unless you are connected via their network.

TheZohanS · 08-02-2012 3:02pm

Sad Professor wrote: »

Your outgoing email server needs to be your ISP's. Eircom's outgoing server won't work unless you are connected via their network.

This is something I've had problems with too with an eircom account. Does that mean you have to change your outgoing email server every time you switch from say a Wifi to a 3G data connection?

Sad Professor · 08-02-2012 3:10pm

No, you can add multiple outgoing servers. If the primary one doesn't work, it will automatically send using one of the other ones.

finbarrk · 08-02-2012 7:42pm

Thanks Professor, but why did it change last week? And how can I solve it? It's three I'm with.

whiterebel · 08-02-2012 7:46pm

finbarrk wrote: »

Thanks Professor, but why did it change last week? And how can I solve it? It's three I'm with.

Add this : mail-relay.3ireland.ie to your list of SMTP servers, and it should use that when you are out and about

finbarrk · 08-02-2012 8:24pm

Just checked that and it's on it allready. Anyone any other ideas on how I can solve this?

guil · 08-02-2012 8:32pm

go into the outgoing server and re-enter the password and try send an email, it should work

finbarrk · 08-02-2012 9:00pm

Username and password are optional so I hadn't a password on it.
The message that comes up is 'The SMPT server 'mail-relay.3ireland.ie' is not responding. Check your network connection and that you entered the correct information in the 'Outgoing Mail Server' field.
Confused.

guil · 08-02-2012 9:06pm

the passwrod you need to enter in the outgoing is the same as the password you use to login to view your email on a pc

finbarrk · 08-02-2012 9:28pm

Tried that Guil, but once I put in the password, 'verifying' just stays on at the top of the screen and nothing happens after that.
Just wondering what is 'server port' 25 on the bottom line of the Outgoing Mail Server section?

guil · 08-02-2012 9:36pm

not sure, try deleting the account and set it up again

finbarrk · 08-02-2012 10:13pm

Did that guil but I am now trying to get it going again and this message is on the screen. 'Cannot connect using SSL. Do you want to try setting up the account without SSL? Yes/No'
I don't know what this means.

finbarrk · 08-02-2012 10:23pm

I have it set up again but back to square 1, still won't send an email.
I wonder would the staff in the three shop be able to sort it?

whiterebel · 09-02-2012 1:43pm

finbarrk wrote: »

Did that guil but I am now trying to get it going again and this message is on the screen. 'Cannot connect using SSL. Do you want to try setting up the account without SSL? Yes/No'
I don't know what this means.

You should answer yes to this. Apparently 3 won't offer any support for the SMTP server according to other threads I've read, some say they won't even acknowledge it exists!!:eek:

Settings should be:

mail-relay.3ireland.ie
User name blank
passwork blank
SSL - OFF
Server port 25.

Just tried it on mine, and its working fine.

finbarrk · 10-02-2012 2:18am

I don't know whiterebel, those settings are the same as mine but still no good.
The funny thing about this is I have had iphones for 3 years now and they always sent emails. Via eircom.net. Maybe it's an Eircom problem?
I'm still receiving emails though.

whiterebel · 10-02-2012 12:49pm

finbarrk wrote: »

I don't know whiterebel, those settings are the same as mine but still no good.
The funny thing about this is I have had iphones for 3 years now and they always sent emails. Via eircom.net. Maybe it's an Eircom problem?
I'm still receiving emails though.

I don't know how it can do that, unless you're on an Eircom network. Someone has suggested eircom webmail details to go in there, but I've never seen that working. If you do a search on this forum for eircom you might find the suggestions.....

finbarrk · 10-02-2012 1:09pm

Seems to be sorted now whiterebel. This morning I put the settings to,
Host Name: webmail.eircom.net
User Name: (the first part of my email address)
Password: *********

SMTP: mail-relay.3ireland.ie

Advanced
Incoming Settings
Use SSL: OFF
Authentication: Password
Delete from server: Never
Server Port 110

It has sent 4 or 5 emails there now anyway thankfully.

whiterebel · 10-02-2012 1:15pm

finbarrk wrote: »

Seems to be sorted now whiterebel. This morning I put the settings to,
Host Name: webmail.eircom.net
User Name: (the first part of my email address)
Password: *********

SMTP: mail-relay.3ireland.ie

Advanced
Incoming Settings
Use SSL: OFF
Authentication: Password
Delete from server: Never
Server Port 110

It has sent 4 or 5 emails there now anyway thankfully.

Thats how its working - you're using your username and password. Most ISPs don't need these, thats why they won't allow it to send on other SMTP servers, it stops them being used by spammers.

Glad to hear you got it sorted.

Why won't my emails send?

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