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Laptop died after 14 months

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  • 12-02-2012 11:54am
    #1
    mathperson
    Registered Users Posts: 20 ✭


    My friend's 14 month old laptop has died. The shop say it is out of warranty. Surely a laptop should last more than 14 months, what is the law regarding this area, does my friend have any recourse?


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    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Your consumer rights state that a product should last a reasonable amount of time (without undue wear and tear) and should be fit for purpose.

    The warranty period doesn't really matter as it cannot supersede your consumer rights.

    If your friend's laptop has died (without any damage from the the owner), then the shop has to engage with him. They cannot fob it off. They are entitled to investigate the reason for the failure, but if it comes back as a fault, they have to offer one of the 3 Rs - replacement, repair or refund.


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    #3
    Galia
    Closed Accounts Posts: 129 ✭✭Galia


    Explain "died'.

    Laptop not turning on at all whatsoever or what ?

    Any led lights on or
    screen on or whatnot ...?


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    #4
    mathperson
    Registered Users Posts: 20 ✭mathperson


    sher55 wrote: »
    Explain "died'.

    Laptop not turning on at all whatsoever or what ?

    Any led lights on or
    screen on or whatnot ...?

    I havent seen it myself but Ive been told something 'flashes' up on the screen when its booting and then it stops booting. It must be serious enough if the shop are trying to get out of fixing it.


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    #5
    Galia
    Closed Accounts Posts: 129 ✭✭Galia


    Please provide laptop brand so i can somehow help.


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    #6
    Jev/N
    Registered Users Posts: 3,456 ✭✭✭Jev/N


    sher55 wrote: »
    Please provide laptop brand so i can somehow help.

    How is that going to help?


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    #7
    Paparazzo
    Closed Accounts Posts: 7,397 ✭✭✭Paparazzo


    I'm guessing it would have to be a hardware issue. Because your mate could have downloaded and installed loads of dodgy programs onto the laptop which could be the problem.


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    #8
    skinny90
    Registered Users Posts: 2,477 ✭✭✭skinny90


    Is it software if the mate has installed "dodgy" programs


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    #9
    Galia
    Closed Accounts Posts: 129 ✭✭Galia


    As other posters has stated is it a hardware or software issue becaude it is good to give all the info ...

    brand because they have several system recovery/repair modes that will help you .


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    #10
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    mathperson wrote: »
    I havent seen it myself but Ive been told something 'flashes' up on the screen when its booting and then it stops booting. It must be serious enough if the shop are trying to get out of fixing it.

    If it's a software issue then this would not be covered under warranty. It simply isn't possible, everyone uses their machine in a different way. The only thing that could be done would be to restore the machine to factory configuration (or wipe and reinstall the OS) but this would result in loss of all data.

    If it's a hardware issue then you may have a case.


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    #11
    Galia
    Closed Accounts Posts: 129 ✭✭Galia


    Jev/N wrote: »
    How is that going to help?

    A Lot ! Most laptops have a recovery partition on the hard drive to recover the laptop.


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    #12
    Reamer Fanny
    Closed Accounts Posts: 2,828 ✭✭✭Reamer Fanny


    AFAIK the shop warranty doesn't cover it if say your friend was to use dodgy program's resulting in some important system files being deleted.

    If it boots up and you get something on the screen it's not the be all and end all, it could just be a corrupt hard drive/boot files.

    Most laptops nowadays have a recovery partition on the hard drive for such an event have your friend use the recovery DVD if there was one supplied at time of purchase.


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