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iTunes update v5.0.1 - problems with restore

  • 20-02-2012 9:39pm
    #1
    mumof2
    Registered Users, Registered Users 2 Posts: 1,368 ✭✭✭


    On the iPod touch, (after about 3 hours messing with the pc to get iTunes to recognise the iPod) another message came up saying iTunes could not back up the ipod because the backup session failed.

    On doing some research I found out that apparently this is a popular problem and was told to restart computer and ipod.

    When done doing that, upon connecting the ipod I got the following message again: Apple Mobile Device Service not started.

    I had restarted this today, yet now Im back to square one...

    Also I noticed that i Tunes is slowing down my computer big time:confused:

    How can I restore the ipod to previous state, and how can I put music on an iPod without going through iTunes.

    (Ive just ordered an iPad, and am terrified to use it with iTunes, but it's not like I have a choice......:(


Comments

  • #2
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    try reinstalling itunes


  • #3
    mumof2
    Registered Users, Registered Users 2 Posts: 1,368 ✭✭✭mumof2


    guil wrote: »
    try reinstalling itunes

    That was the first thing I did before I even plugged anything into the computer as it had been a while since I'd used iTunes last.

    Any other ideas? Late last night I was still trying to get the music on her iPod, but several times and several error messages later it wouldn't recognise it.

    I managed to get my old laptop going so might try and put music on the iPod without using iTunes as I HATE iTunes.

    Hope it works because I have an iPad on the way, and have nightmares already about having to sync it with iTunes:mad:


  • #4
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    What os is on the pc with the problems


  • #5
    mumof2
    Registered Users, Registered Users 2 Posts: 1,368 ✭✭✭mumof2


    guil wrote: »
    What os is on the pc with the problems

    Windows XP SP3 (Home Edition version 2000)
    PC just seems to crash most of the time when running iTunes...

    edit: Have just uninstalled iTunes for the 10th time............trying it one last time with reinstall and then plugging in device..........


  • #6
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Click start and type services.msi and look for the service you named above and restart it and try iTunes again. Right click the service and make sure it isn't disabled and that it's set to start automatically or else start on startup


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  • #7
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    And if it is running make sure that your firewall isn't blocking the Mobile Device Service.


  • #8
    mumof2
    Registered Users, Registered Users 2 Posts: 1,368 ✭✭✭mumof2


    guil wrote: »
    Click start and type services.msi and look for the service you named above and restart it and try iTunes again. Right click the service and make sure it isn't disabled and that it's set to start automatically or else start on startup

    I had checked that, and was the way it should be (disabled it and restarted it just to be sure) and it was set to automatically start.

    Not sure how the firewall would prevent it from running as it had been working some time back......

    Anyhow theres a happy ending thankfully -

    I gave up trying on the PC, (which is going off shortly to be wiped clean and upgraded).

    Then switched to the old laptop which I revived recently, and installed iTunes on it.
    Plugged in iPod, and hey presto :D it recognised it immediately, and did a restore. Then it synced without any problems!!! Hurray, finally she has more music on her iPod:D

    (after spending about 2 days trying!!!)

    Thanks for all advice and tips:)


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