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Problem with Broadband Router

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  • 21-02-2012 2:42pm
    #1
    kiersm
    Registered Users Posts: 344 ✭✭


    My problem is that my router (Old blue Netopia box) keeps loosing thewireless connection.

    A lot of mornings when I come down I cannot connected to my wireless network in the house but if i reboot the modem the issue sorts itself. Its going on now for a few weeks.

    I haven't contacted Tech Support up til now because we are out of contract with Eircom for a few years and while i have no plans to cancel my broadband (we are vv happy with our broadband) I was afraid that if I contact Tech Support and they sent me out a new modem that would consisute a new contract....

    Can you please clarify if I get a new modem from Eircom, how much will it cost, how long will it take and will i have to renew my contract.


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  • Options
    #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    kiersm wrote: »
    My problem is that my router (Old blue Netopia box) keeps loosing thewireless connection.

    A lot of mornings when I come down I cannot connected to my wireless network in the house but if i reboot the modem the issue sorts itself. Its going on now for a few weeks.

    I haven't contacted Tech Support up til now because we are out of contract with Eircom for a few years and while i have no plans to cancel my broadband (we are vv happy with our broadband) I was afraid that if I contact Tech Support and they sent me out a new modem that would consisute a new contract....

    Can you please clarify if I get a new modem from Eircom, how much will it cost, how long will it take and will i have to renew my contract.


    Hi kiersm,

    Thanks for you post.

    It is probably best that you do think about changing the older blue Netopia.

    The following link on the New eircom Community Forum will give you the options available and suggest the recommend the Adsl modem standards used:

    community.eircom.net

    Please note, you don't have to sign up for a new 12 month contract, unless you opt for a free replacement modem.

    If you need help with your broadband remember you can also contact eircom Broadband Support directly:

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).

    Best wishes,
    Ant


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