HTC One [Megathread]

BArra

How long does it take SBE to book in a phone once its arrived for repair?

They received my HTC One M7 on Wednesday 20th, and there is still no reference to it on their tracking system

Emailed them and got a S/N, J/N and i have the IMEI, none work on the tracking tool

seligehgit

I've a rooted HTC One and have disabled the stock internet app,anybody can advise how I can add an alternative app to the taskbar between the app icon and camera icon???

Screenshot Screenshot_2015-01-23-17-47-17.jpg

Sofiztikated

Just drag whatever app you want down to it.

seligehgit

seligehgit wrote: »

I've a rooted HTC One and have disabled the stock internet app,anybody can advise how I can add an alternative app to the taskbar between the app icon and camera icon???

Screenshot Screenshot_2015-01-23-17-47-17.jpg

Errr....you're rooted, but what version of Sense/Android are you on? Since a year ago, battery has been white and dock has been transparent.

You might need to go to app drawer to add to the dock.

BArra

BArra wrote: »

How long does it take SBE to book in a phone once its arrived for repair?

They received my HTC One M7 on Wednesday 20th, and there is still no reference to it on their tracking system

Emailed them and got a S/N, J/N and i have the IMEI, none work on the tracking tool

They send it off to the UK for repair. Takes about 2 to 3 weeks.

waynegalway

So I went back to stock ROM and recovery yesterday after about 6 months of custom ROMs. My M7 is completely stock now, back to basics! The stock ROM I used for the restore (mine is a 401 variant) is on Android 4.4.3, and I believe that by going back to stock recovery, I should now be able to get OTA updates from HTC. Is that correct? If that's the case, is 4.4.3 the latest version they've done for the M7? I was expecting to see a 4.4.4 system update ready for download after booting up, but the system update screen is saying I've got the latest version. Is 4.4.3 the latest for the M7 right now?

seligehgit

Basil3 wrote: »

Errr....you're rooted, but what version of Sense/Android are you on? Since a year ago, battery has been white and dock has been transparent.

You might need to go to app drawer to add to the dock.

Can't drag it down?

Android version 4.1.2

HTC Sense 5.0

How does one go to app drawer to add to the dock?

seligehgit

seligehgit wrote: »

Can't drag it down?

Android version 4.1.2

HTC Sense 5.0

How does one go to app drawer to add to the dock?

The app drawer is the icon in the middle of your dock.

You're on the M7 or One X?

waynegalway

waynegalway wrote: »

So I went back to stock ROM and recovery yesterday after about 6 months of custom ROMs. My M7 is completely stock now, back to basics! The stock ROM I used for the restore (mine is a 401 variant) is on Android 4.4.3, and I believe that by going back to stock recovery, I should now be able to get OTA updates from HTC. Is that correct? If that's the case, is 4.4.3 the latest version they've done for the M7? I was expecting to see a 4.4.4 system update ready for download after booting up, but the system update screen is saying I've got the latest version. Is 4.4.3 the latest for the M7 right now?

You are on the latest version. Next update will be Android 5.0.1 which is due before end of February.

seligehgit

Basil3 wrote: »

The app drawer is the icon in the middle of your dock.

You're on the M7 or One X?

Not too sure I've got the original HTC One,not One X.

seligehgit

Sorted it,just dragged the app from the app drawer.Thanks Basil3

seligehgit

seligehgit wrote: »

Not too sure I've got the original HTC One,not One X.

One X was the original, then One M7, then One M8.

Just checking because if you're on the M7, you're on some seriously old software.

BArra

So i sent my HTC One M7 to SBE for pink/purple haze issue, it had pristine screen and was factory unlocked. It arrived with them well packed on Wed 21/1.

I received back a replacement 'Grade A' model HTC One M7 today, packed in a box with a little bubble wrap, the box was too big so it was bouncing around during transit. (contrary to how their social media says you should pack your phone if returning to them)

The replacement phones entire screen is covered in scratches, has O2 bloatware, and is locked to O2.

Surely these guys do some QC on these things? Surely when a replacement is issued its either a new phone or a refurb with new case/screen etc?

attached is a few pics, am i over-reacting? I think its ridiculous really, ive got back a worse phone than i sent them. Have emailed HTC with a complaint and SBE

http://oi59.tinypic.com/2h3rmmu.jpg
http://oi57.tinypic.com/epnd5s.jpg
http://oi57.tinypic.com/2ekp4pj.jpg
http://oi60.tinypic.com/307qlms.jpg

beardo81

BArra wrote: »

So i sent my HTC One M7 to SBE for pink/purple haze issue, it had pristine screen and was factory unlocked. It arrived with them well packed on Wed 21/1.

I received back a replacement 'Grade A' model HTC One M7 today, packed in a box with a little bubble wrap, the box was too big so it was bouncing around during transit. (contrary to how their social media says you should pack your phone if returning to them)

The replacement phones entire screen is covered in scratches, has O2 bloatware, and is locked to O2.

Surely these guys do some QC on these things? Surely when a replacement is issued its either a new phone or a refurb with new case/screen etc?

attached is a few pics, am i over-reacting? I think its ridiculous really, ive got back a worse phone than i sent them. Have emailed HTC with a complaint and SBE

http://oi59.tinypic.com/2h3rmmu.jpg
http://oi57.tinypic.com/epnd5s.jpg
http://oi57.tinypic.com/2ekp4pj.jpg
http://oi60.tinypic.com/307qlms.jpg

Quick turnaround but that's a fairly shocking unit to send you and mark as Grade A. Make sure you escalate the complaint if they do not answer promptly, use social media if necessary.

Just curious, how is the camera on the replacement?

BArra

not suffering the pink/purple haze issue, but ive used it for ten mins. its pointless as its locked to O2 and im on vodafone.

IMEI check says its 13 month old phone

1jcdub

BArra wrote: »

not suffering the pink/purple haze issue, but ive used it for ten mins. its pointless as its locked to O2 and im on vodafone.

IMEI check says its 13 month old phone

Send it back and demand a new phone or threaten to get one the media sites including HTC themselves. Shocking conditon. The very least you should expect is your original phone back repaired and in the condition you have it to them.

beardo81

BArra wrote: »

not suffering the pink/purple haze issue, but ive used it for ten mins. its pointless as its locked to O2 and im on vodafone.

IMEI check says its 13 month old phone

That's bad service, hopefully your case is the exception. Not that it helps you much.

They would need to send you a pristine unit out next to compensate... or a brand new M8!

BArra

im a bit annoyed to be honest, have already posted on htc ireland facebook page and sent SBE a message on facebook, funny how they have locked comments from being posted on the SBE facebook page.

have emailed HTC direct aswell and SBE of course too.

beardo81

BArra wrote: »

im a bit annoyed to be honest, have already posted on htc ireland facebook page and sent SBE a message on facebook, funny how they have locked comments from being posted on the SBE facebook page.

have emailed HTC direct aswell and SBE of course too.

Contact them via Twitter too if you can, I have found that the most effective way of getting results from companies in the past.

You have every right to be pissed off.

Slippin Jimmy

That's really bad. I don't know how they could let the phone out of their factory with a screen like that. I certainly wouldn't be happy. I'd also expect the phone to be unlocked too if that's what I had given them. I hope you get sorted.

BArra

Twitter is the one thing I never got into, will see what happens as is

nedd

So last night I wiped my phone in preparation for sending it to SBE. After reading the story above I'm having second thoughts.

The phone I have is in good condition, 2 hair line scratches on screen. The purple tint only appears when phone gets hot.

I'm thinking I will just keep it at this stage.

nedd

nedd wrote: »

So last night I wiped my phone in preparation for sending it to SBE. After reading the story above I'm having second thoughts.

The phone I have is in good condition, 2 hair line scratches on screen. The purple tint only appears when phone gets hot.

I'm thinking I will just keep it at this stage.

The majority of people who have sent off their phones to SBE have had a good experience including myself.
Have only heard of a couple of posters who had issues. Send it off while you still can.

kearneybobs

Just got a prompt for an up date for Lollipop 5.0 on my One M8. I've previously rooted it and installed a custom recovery. Haven't tried installing it yet.
Do I need to return the stock recovery before I attempt the install the new update?

waynegalway

[Deleted User] wrote: »

The majority of people who have sent off their phones to SBE have had a good experience including myself.
Have only heard of a couple of posters who had issues. Send it off while you still can.

Seconded. My experience with them was fine. Granted, it took longer to turn around than I'd have liked, but I got my own handset back in the same good condition that I sent it, just with the camera module replaced.

Definitely get it done now while it's still under warranty, and at least it will be worth something if you want to trade up later on.

waynegalway

kearneybobs wrote: »

Just got a prompt for an up date for Lollipop 5.0 on my One M8. I've previously rooted it and installed a custom recovery. Haven't tried installing it yet.
Do I need to return the stock recovery before I attempt the install the new update?

Not 100% on this, but I think you have to have stock recovery to install OTA updates. Might be worth backing up everything and trying the install. Worst case scenario, it'll hang, and you can always restore your backup. If it does work, chance are it'll break your root.

1jcdub

Revert to stock before installing. I believe they verify the current version of software before updating.

kearneybobs

1jcdub wrote: »

Revert to stock before installing. I believe they verify the current version of software before updating.

waynegalway wrote: »

Not 100% on this, but I think you have to have stock recovery to install OTA updates. Might be worth backing up everything and trying the install. Worst case scenario, it'll hang, and you can always restore your backup. If it does work, chance are it'll break your root.

Any idea where I can find the stock recovery for O2 in the UK? Not sure I did a back up before I flashed the custom recovery and rooted it.

waynegalway

kearneybobs wrote: »

Any idea where I can find the stock recovery for O2 in the UK? Not sure I did a back up before I flashed the custom recovery and rooted it.

If you're rooted, why not just use a non branded stock firmware and recovery? Look for stock Rom with the code 401 in the software version name. That way, you'll get ota updates directly from HTC and not when O2 decide to push it. Check to see what the software number is on your current ROM. If it's something like 6.09.401.12, you're laughing. That 401 means you're on the unlocked worldwide software, and flashing stock back in there will be easy..... you don't need the O2 version. If it's not a 401 version, maybe flash a custom ROM on there that is based on that version before you revert to the 401 version of stock.

Have a look at the following link, it'll point you in the right direction

http://forum.xda-developers.com/showthread.php?t=2265618


I reverted to stock ROM and recovery last week as I'm planning on selling the phone, and tbh I don't miss root or custom ROM at all. Sense 6 with Android 443 is just about as good as android gets in my opinion.

waynegalway

waynegalway wrote: »

If you're rooted, why not just use a non branded stock firmware and recovery? Look for stock Rom with the code 401 in the software version name. That way, you'll get ota updates directly from HTC and not when O2 decide to push it. Check to see what the software number is on your current ROM. If it's something like 6.09.401.12, you're laughing. That 401 means you're on the unlocked worldwide software, and flashing stock back in there will be easy..... you don't need the O2 version. If it's not a 401 version, maybe flash a custom ROM on there that is based on that version before you revert to the 401 version of stock.

Have a look at the following link, it'll point you in the right direction

http://forum.xda-developers.com/showthread.php?t=2265618


I reverted to stock ROM and recovery last week as I'm planning on selling the phone, and tbh I don't miss root or custom ROM at all. Sense 6 with Android 443 is just about as good as android gets in my opinion.

Just spotted that you're using an M8. Apologies, I missed that (rather important) bit from your post. What I said above is for the M7, but if you go to that link anyway and from there search for the equivalent for the M8, I'm sure it's just as straightforward.

kearneybobs

Checked software number, and downloaded the corresponding stock recovery.

Used the All in One Kit to reboot into bootloader. Flashed Stock recovery and then was able to install the OTA update. Took a while to install and seemed like it was hanging on the HTC One white boot screen. Was close to giving up on it. Still upgrading the apps software now but looking like it's worked.

Should I be able to flash the custom recovery and root the phone in the same way using the All in One Kit?

kearneybobs

kearneybobs wrote: »

Checked software number, and downloaded the corresponding stock recovery.

Used the All in One Kit to reboot into bootloader. Flashed Stock recovery and then was able to install the OTA update. Took a while to install and seemed like it was hanging on the HTC One white boot screen. Was close to giving up on it. Still upgrading the apps software now but looking like it's worked.

Should I be able to flash the custom recovery and root the phone in the same way using the All in One Kit?

Don't know why you don't just pay for s-off, and forget about all this jumping through hoops.

waynegalway

kearneybobs wrote: »

Checked software number, and downloaded the corresponding stock recovery.

Used the All in One Kit to reboot into bootloader. Flashed Stock recovery and then was able to install the OTA update. Took a while to install and seemed like it was hanging on the HTC One white boot screen. Was close to giving up on it. Still upgrading the apps software now but looking like it's worked.

Should I be able to flash the custom recovery and root the phone in the same way using the All in One Kit?

I haven't used that kit. I rooted mine using the cyanogenmod installer app. Very painless, practically automatic process. It does have the advantage/disadvantage of putting the CM ROM on there, but once it's rooted its very easy to replace that.

jaymcg91

My M8 came unlocked (I think accidentally, I got it on billpay), and I like to keep it that way because i spend a lot of time in the US & UK, and I switch SIMs easily. Would my network be able to lock it via an update to Lollipop, does anyone know?

Apologies if this is an amateur question .

waynegalway

jaymcg91 wrote: »

My M8 came unlocked (I think accidentally, I got it on billpay), and I like to keep it that way because i spend a lot of time in the US & UK, and I switch SIMs easily. Would my network be able to lock it via an update to Lollipop, does anyone know?

Apologies if this is an amateur question .

Not sure of the ins and outs of it, but if you get lollipop as an OTA from HTC rather than from a particular network, then I can't see how an update would lock an unlocked device. My understanding is that if it's unlocked, it stays that way.

waynegalway

jaymcg91 wrote: »

My M8 came unlocked (I think accidentally, I got it on billpay), and I like to keep it that way because i spend a lot of time in the US & UK, and I switch SIMs easily. Would my network be able to lock it via an update to Lollipop, does anyone know?

Apologies if this is an amateur question .

Not sure of the ins and outs of it, but if you get lollipop as an OTA from HTC rather than from a particular network, then I can't see how an update would lock an unlocked device. My understanding is that if it's unlocked, it stays that way.

1jcdub

Can anyone tell me what this does demoflopackageinstaller does? It's in settings, security, scroll down to advanced, apps with usage access. Only one other app is listed there, clean master. It's toggle is set to off but demoflopackageinstaller is turned on.
Anyone know what it does? Is it a genuine android /HTC apk?
Tks

BArra

BArra wrote: »

im a bit annoyed to be honest, have already posted on htc ireland facebook page and sent SBE a message on facebook, funny how they have locked comments from being posted on the SBE facebook page.

have emailed HTC direct aswell and SBE of course too.

So it's taken a fair bit of complaining, but they are sending me a HTC one m8 in gold colour as that's all they have

All's well that ends well, I'll refrain overall judgement until I see the M8 though..

beardo81

BArra wrote: »

So it's taken a fair bit of complaining, but they are sending me a HTC one m8 in gold colour as that's all they have

All's well that ends well, I'll refrain overall judgement until I see the M8 though..

Did they tell you they only had M8's left? Could bode well for anyone else sending units back

BArra

The guy did say that because they can't repair anything in Ireland and because the M7 is end of life, they were supplied with gold M8s to send as replacements.

They have back the terrible M7 I sent back so God knows what will happen that.

He Said the M8 is box sealed but they have to open it to QC check it for network lock etc.

It should be arriving with me today so will report back the verdict

BArra

So to follow up, m8 arrived. It's brand new. All's well that ends well

beardo81

BArra wrote: »

So to follow up, m8 arrived. It's brand new. All's well that ends well

Great news for you!

What are the chances they send that dodgy refurb out to some other poor sod?!

wotswattage

I've some good news too!

After the fiasco of Fonefix refusing to honour the warranty due to too much cosmetic damage (a load of bs), I got the phone sent back to the Meteor shop, and dropped it into SBE myself last Tuesday as I was passing very closeby. The girl who took it in said to give a call Monday or Tues by which time they should have a job number for me to track it with. She advised it may take a few weeks.

Low and behold a courier arrives Friday with a brand new M7
3 DAYS turnaround!!!

Mister Jingles

Have the M7 over 16 months now on bill pay with meteor and probably one of the best phones I've owned. The battery in it isn't great but what large smartphone is ?

One thing that really does annoy me this is the micro usb charging port. The charging cable for these can very easily fall out, the connection only seems to slot halfway into the port making charging and using the phone quite difficult.

irishbuzz

Mister Jingles wrote: »

Have the M7 over 16 months now on bill pay with meteor and probably one of the best phones I've owned. The battery in it isn't great but what large smartphone is ?

One thing that really does annoy me this is the micro usb charging port. The charging cable for these can very easily fall out, the connection only seems to slot halfway into the port making charging and using the phone quite difficult.

Might be worth cleaning out the port. I had a similar issue once and gave the port a good clean out one day, was a bit of a surprise how much dust/fluff was in there. It made a bit of a difference with how well the charging cable latched to the phone.

skeg16

Does anyone have a fix for the Lollipop OTA WiFi Error. My m8 is rooted but I used a stock recovery and the upgrade went smoothly but now my wifi module seems to be acting up!!

Also, on a side note, is there a GPE of lollipop available, I seen some on xda but most need s-off and other requirements.

rolexeagle1

My text message app is taking ages to open and then when I go into a message thread it stalls for about 15 seconds, then it doesn't recognise phone numbers with the correct Contact name. Very frustrating

beardo81

Friend of mine brought his phone back to Three in Drogheda and they gave him a new handset within a few days. M7. He's happy enough, due an upgrade in a few months anyway so probably jump for M9 or whatever it will be called then.

SQ2

srumball wrote:

My text message app is taking ages to open and then when I go into a message thread it stalls for about 15 seconds, then it doesn't recognise phone numbers with the correct Contact name. Very frustrating

Backup, factory reset and restore. That sorted it for me.

Zascar

So the M9 is due to launch on March 1st - how long does it usually take for the networks to have it for sale?