Help with HKC Alarm

alarmskippy

Hi Altor
What can I do if an alarm company refuses to give me the Engineers Code because they want to be awkward? Also, where do I stand with them charging the full charge every time for a callout for the same re-occuring problem. I want to switch companies for this reason that they just want call out charges as their main income each time.

KoolKid

Just get another company out to look at it. Any enginer could unlock a CS350.
An enginer code doesn't tie you to any company.

altor

alarmskippy wrote: »

Hi Altor
What can I do if an alarm company refuses to give me the Engineers Code because they want to be awkward? Also, where do I stand with them charging the full charge every time for a callout for the same re-occuring problem. I want to switch companies for this reason that they just want call out charges as their main income each time.

Hi alarmskippy,

Most company's will give some sort of warranty will alarm repairs. The best advice I can give is to shop around and make sure you agree a price before they call out. The other day I heard of a company wanting to charge over €300 to call out and replace a battery in an HKC system :eek: If the system is engineer locked then you can request they change the code back to default, they are not obliged to do so. Any other company will unlock the system for you.

alarmskippy

Hi Koolkid and Altour - didn't expect such a quick response - thanks! I believe that the panel is engineer locked; even if you disconnect and power it down and then start it again. I was informed that it cannot be reset to default settings unless the board is removed and sent away/replaced with a new one. It's a HKC panel. Error reads comms fault and dev comflt, and I was told a few fuses had blown and that possibly 2 window points could be affected.
BTW, what in general is a standard call out charge on average? Do the alarm boards commonly give up! Thanks Again for info so far.

KoolKid

I was presuming it was a CS350 given the thread you posted in. Either way its unlikely the board would need to be changed. You certainly could not determine this by a telephone conversation .Sounds like this guy is looking for a handy upgrade.
Regarding call out it should be between €60-90.
It should also be no repair no fee. That might encourage them to unlock it and get it working. Shop around is my advice.

alarmskippy

Hi
I appreciate the quick response. This is the 2nd time today that I have posted in the wrong forum place! The post last night on here regarding the alarm was my first post on here ever - just joined. I really need to become more technological but it has gone over my head tbh. Thanks anyway and I think I may upgrade the board - they are really dear though.

KoolKid

No bother. Im mobile at the moment, ill seperate to a new thread later.
Don't change the board if you don't need to.
Is this panel a 6/10 or 8/12?

altor

alarmskippy wrote: »

Hi Koolkid and Altour - didn't expect such a quick response - thanks! I believe that the panel is engineer locked; even if you disconnect and power it down and then start it again. I was informed that it cannot be reset to default settings unless the board is removed and sent away/replaced with a new one. It's a HKC panel. Error reads comms fault and dev comflt, and I was told a few fuses had blown and that possibly 2 window points could be affected.
BTW, what in general is a standard call out charge on average? Do the alarm boards commonly give up! Thanks Again for info so far.

There is some communication fault on the system, the blow fuse is more than likely giving this issue. The PCB can be defaulted on site or sent back to HKC to do. I would not think the issue is with the board. Can you replace the fuses and see what that does for you, why do you want the system defaulted?

KoolKid

Split from CS350 thread

altor

[QUOTE=alarmskippy;77371930I think I may upgrade the board - they are really dear though.[/QUOTE]

Why upgrade the board? That would cost you more.