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Direct debit being taken out on wrong date?

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  • 04-03-2012 10:31pm
    #1
    gemini_girl
    Registered Users Posts: 234 ✭✭


    We pay both electric & gas with Electric Ireland. This month both bills were taken out of our bank account a day early. Today is 4th March yet my gas bill says paid on 5th march & the money has already come out of my account. Same thing happened last week with my electricity. Who is at fault here? Electric Ireland or my bank?


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    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi WhiteTiger,

    Electric Ireland give the customer 14 days from the time of bill issue to the direct debit collection date. On the 11th day, we would send a request to the bank for the amount in question; the bank would then send the funds to us on the 14th day.

    If this has happened a day earlier than expected, I would recommend contacting your bank for clarification. If you would like me to look into it from our side, please feel free to send me the following details:
    • Your full name, address and account number
    • Your contact number and date of birth (for account security)
    Thanks,

    David.


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