Official iPhone 4 repairs step 3

wild_eyed

Hi.

Can someone shed some light on my iPhone 4 repair status.

It was received by apple today in England.


And the repair status has updated to the following

Step 3 Return

March 7, 2012: Product replacement pending

What does this mean? And how long can this stage take?

Many thanks

whiterebel

wild_eyed wrote: »

Hi.

Can someone shed some light on my iPhone 4 repair status.

It was received by apple today in England.


And the repair status has updated to the following

Step 3 Return

March 7, 2012: Product replacement pending

What does this mean? And how long can this stage take?

Many thanks

It means its pending a replacement phone being organised.
Depends on stock levels how long, but Apple is normally very quick to turn them around.

wild_eyed

So my phone isn't being repaired. Will it be a new iPhone 4? Will it have the same serial number or will I have to register it?

Battleflag

It will be a new iphone and you should register the new serial

wild_eyed

Cheers thanks for the info

whiterebel

wild_eyed wrote: »

So my phone isn't being repaired. Will it be a new iPhone 4? Will it have the same serial number or will I have to register it?

Usually a refurb, but as good as new....new casing etc.

seamus

Most likely you'll see the replacement shipped tomorrow. If you're not lucky enough to get it tomorrow afternoon, then you'll definitely have it by Friday.

selfbuilder1

I got a replacement iphone last week. The step 3 is still the same and didn't change when the phone was shipped.

Darren 83

selfbuilder1 wrote: »

I got a replacement iphone last week. The step 3 is still the same and didn't change when the phone was shipped.

Can I ask what the problem you where having and was it a refub?

Thanks

selfbuilder1

The home button started to act up on the original phone I had. The refurb I got then started to turn itself off everyday so i had to send that back to be replaced.

Darren 83

Thanks for the quick reply, How did you know it was a refurb?

Thanks

wild_eyed

Home button for me too. Worked every five times or so.

selfbuilder1

Darren 83 wrote: »

Thanks for the quick reply, How did you know it was a refurb?

Thanks

I guess it was a refurb but I have to say it looked as good as new. I am sure most are refurbs as I can't imagine they just throw out the phones that are returned to them.

whiterebel

selfbuilder1 wrote: »

I guess it was a refurb but I have to say it looked as good as new. I am sure most are refurbs as I can't imagine they just throw out the phones that are returned to them.

Refurbs are normally shipped in a plain box with no accessories.

Darren 83

Reason I ask is I had to send my iPhone on Friday due to "no service" Apple staff said a refurb is all new just made by them in England. I don't like the thought of getting a second hand iphone. Did it take long for them to get you're phone back?

Thanks

whiterebel

Darren 83 wrote: »

Reason I ask is I had to send my iPhone on Friday due to "no service" Apple staff said a refurb is all new just made by them in England. I don't like the thought of getting a second hand iphone. Did it take long for them to get you're phone back?

Thanks

Refurb is as good as new, all new casing, battery and fully tested.

dmcg90

whiterebel wrote: »

Refurbs are normally shipped in a plain box with no accessories.

Are new ones shipped with?

guil

dmcg90 wrote: »

Are new ones shipped with?

with what?