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Electric Ireland App

  • 07-03-2012 8:00pm
    #1
    fuerte1976
    Closed Accounts Posts: 692 ✭✭✭


    Have had a quick look to see if anything has been posted on this before, couldn't find anything

    Whats the story with the App ?? rarely works. No joy with it over last 2 weeks trying to input meter readings...
    I have uninstalled and reinstalled it an' all that jazz...


Comments

  • #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi fuerte1976,

    There have been issues with the Meter Reading App in the last fortnight; apologies for the inconvenience caused. We're currently having this looked at and will let you know when it has been fixed.

    In the meantime, you can enter meter readings online here.

    Hope this helps.

    Thanks,

    David.


  • #3
    distantdrum
    Registered Users Posts: 13 ✭distantdrum


    Any news yet on the app not like the ESB let it go this long


    mad.gifmad.gif


  • #4
    fuerte1976
    Closed Accounts Posts: 692 ✭✭✭fuerte1976


    distantdrum wrote: »
    Any news yet on the app not like the ESB let it go this long


    mad.gifmad.gif

    I actually tried to input a reading just 3 hours ago- still not working ...


  • #5
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi guys,

    Very sorry for this delay. I've been in constant contact with the app development team, and this morning they have informed me that the updated version is being tested and should be live within 2-3 weeks at the latest.

    I realise that this is far from ideal, and apologise for this. I hope in the meantime that our online meter reading submission form will be of use. Or you can always PM me directly if you need to adjust/submit a reading.

    Thanks,

    David.


  • #6
    distantdrum
    Registered Users Posts: 13 ✭distantdrum


    This app has been downloaded 100.000 times ESB very slow to respond to new tec stuff foR AN ELECTRIC COMPANY they are in the dark ages:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:


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  • #7
    distantdrum
    Registered Users Posts: 13 ✭distantdrum


    Does this App work yet


  • #8
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Unfortunately not just yet distantdrum.

    We have submitted the fixed version of the app to the App Store and Android Market. It should be released this week once the update has been approved.

    Once again our apologies for this inconvenience.

    Regards,

    David.


  • #9
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi guys,

    Just letting you know that the updated version of the Meter Reading App is now available in the Android Market and the App Store. The issue with submitting readings has now been fixed.

    If you have any questions I'll be happy to help.

    Thanks,

    David.


  • #10
    distantdrum
    Registered Users Posts: 13 ✭distantdrum


    Hey ESB is the app working yet im a Gizmo Freak


  • #11
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    distantdrum wrote: »
    Hey ESB is the app working yet im a Gizmo Freak

    Hi distantdrum,

    It's been fixed since the 20/04 (as per above post).

    If you have any other questions I'll be happy to help.

    Thanks,

    David.


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  • #12
    distantdrum
    Registered Users Posts: 13 ✭distantdrum


    Hey David its so good now the details are on my iphone 5 times can i delete or do i have to downloadthe app and start again


  • #13
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi distantdrum,

    You don't need to re-install it to delete the property details. When you're at the below screen, click "Property Details" and then press and hold on the property you want to delete. A pop-up will display allowing you to do this.

    android-screen.jpg

    If you have any more questions just give me a shout.

    Thanks,

    David.


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