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Cooling off period

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  • 12-03-2012 4:41pm
    #1
    working fool
    Registered Users Posts: 813 ✭✭✭


    I got a phone call from eircom
    About switching back to them
    I was told there was a cooling period of 10 days .
    I took it that it was from when I received the paper work .
    The paperwork dident come untill after 10 days . So I had no number to cancel it or no way of looking over the package in detail .
    After 3 days and a few hours of phone calls I've been informed they have gone ahead and set up an account and taken over my phone " only "
    So I'm liable for a dissconection/penalty charge ?


Comments

  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    working fool wrote: »
    I got a phone call from eircom
    About switching back to them
    I was told there was a cooling period of 10 days .
    I took it that it was from when I received the paper work .
    The paperwork dident come untill after 10 days . So I had no number to cancel it or no way of looking over the package in detail .
    After 3 days and a few hours of phone calls I've been informed they have gone ahead and set up an account and taken over my phone " only "
    So I'm liable for a dissconection/penalty charge ?

    Hi working fool,

    Can you private message me with your telephone number, also can you list the numbers, dates and if possible agents you spoke to about cancelling the return to eircom.

    Thanks, Mark


  • Options
    #3
    working fool
    Registered Users Posts: 813 ✭✭✭working fool


    ok will do


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    working fool wrote: »
    ok will do

    Hi working fool,

    I just PM you a moment ago, get back to me with any follow up queries.

    Thanks, Mark


  • Options
    #5
    working fool
    Registered Users Posts: 813 ✭✭✭working fool


    eircom: Mark wrote: »
    working fool wrote: »
    ok will do

    Hi working fool,

    I just PM you a moment ago, get back to me with any follow up queries.

    Thanks, Mark

    I'm waiting on my final bill to come


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