UPC Horizon Set Top Box trial

PeteK*

flanna wrote: »

If you are out of contract ring customer loyalty and threaten to cancel they won't be long changing their tune, do you mind me asking what your bill is at the moment?

who_me wrote: »

12.50 increase? Yikes. Are you a broadband customer as well?

So I take it not everyone has received this?

I pay €76 a month. I have 'The Complete Bundle-100'.

totallegend

PeteK* wrote: »

So I take it not everyone has received this?

I pay €76 a month. I have 'The Complete Bundle-100'.

I pay 78 for broadband, phone and the Digital max tv pack, my bill is going up by €1.50 per month...

Heisenberg1

totallegend wrote: »

I pay 78 for broadband, phone and the Digital max tv pack, my bill is going up by €1.50 per month...

There is a seperate thread to discuss the price increases.

http://www.boards.ie/vbulletin/showthread.php?t=2056928555

who_me

PeteK* wrote: »

So I take it not everyone has received this?

I pay €76 a month. I have 'The Complete Bundle-100'.

That's the biggest price hike I've seen. I'm on

120Mbps broadband
Digital Max TV
Sky Sports & Movies
Digital+ HD
Home Phone

and my price hike was 4.80.

icdg

Back on topic please, you can't steer every thread to the price increase.

patrickc

has anyone who got the email re the trial been contacted by upc yet re the installation? I'm off this Friday so would be mighty convenient if they could install it then.

who_me

patrickc wrote: »

has anyone who got the email re the trial been contacted by upc yet re the installation? I'm off this Friday so would be mighty convenient if they could install it then.

No, don't think so. I doubt if it's going to happen this week, or someone would have heard by now.

kippy

Not heard anything since the email.

coldcake

kippy wrote: »

Not heard anything since the email.

Same here not a peep. Even updated contact details just in case

coylemj

patrickc wrote: »

has anyone who got the email re the trial been contacted by upc yet re the installation? I'm off this Friday so would be mighty convenient if they could install it then.

Yes, this was posted here (#551 on this thread) on Saturday, hopefully we'll get an update soon.

seamey beag84 wrote: »

They were fairly quick getting back to me. Got the email wed, got a phone call yesterday and they're installing it Monday. Sweet!

I asked him if there was an option for self-install but it seems the phone call was from an automated service so I guess they gave him a proposed date and time for the installation and he was asked to press '1' if that slot suited and he did, so presumably they arrived today.

http://www.boards.ie/vbulletin/showpost.php?p=84244855&postcount=551

RnR

Is the trial closed? CAn I apply?

Craigels

I received the email from upc today to say I will be part of the trial too so excited

circos

Glad its not just me awaiting word on the trail. I also haven't heard anything since the email.

Eamo71

RnR wrote: »

Is the trial closed? Can I apply?

yeh the sign up for the trial is closed but you can pre register to get the Horizon box on the UPC site.
EDIT: here's the link http://www.upc.ie/horizonoffer/

JoeyJJ

Nearly 2 weeks since I heard so I am hoping to hear next couple of days, need to take a day off soon would like to double it up with getting this installed.

StaticNoise

Email received 11 days ago, nothing received since.
It may be alphabetical?

fergiesfolly

How much is the Horizon box going to cost, when it becomes available to regular customers?

StaticNoise

I'd say a fiver a month, like HD, or Multiroom.

ciaran75

think someone mentioned it will be an extra €2.50 a month

elmoslattery

ciaran75 wrote: »

think someone mentioned it will be an extra €2.50 a month

yeah, I think that is what the people on the trial are paying.

SoundWave

StaticNoise wrote: »

Email received 11 days ago, nothing received since.
It may be alphabetical?

Well my name is Aaron A Aaronson and I haven't heard a Fuppin thing.

Deep Thought

was wondering the same thing...email and no further contact

coylemj

At the risk of stating the obvious, they can't roll out the boxes as fast as they can send out the e-mails saying you've been accepted on the trial.

granturismo

coylemj wrote: »

At the risk of stating the obvious, they can't roll out the boxes as fast as they can send out the e-mails saying you've been accepted on the trial.

At the risk of stating the obvious, there havent been too many posters telling us they've received their Horizon trial box in the last two weeks.

coylemj

granturismo wrote: »

At the risk of stating the obvious, there havent been too many posters telling us they've received their Horizon trial box in the last two weeks.

At the risk of stating the obvious, not everyone who has the new box on trial is on boards or follows this forum even if they are a boardsie.

Evilbart

At the risk of stating the obvious,here is what the email said "You have been successful in registering for our Horizon TV trial and we will be in touch in the coming weeks with full details.

So they will be in touch in the coming weeks with full details relax everyone my guess would be next week

Craigels

Got my box today on way home to set it up now

iDann

Craigels wrote: »

Got my box today on way home to set it up now

Did you sign up for the trial? When did they call you?

Craigels

iDann wrote: »

Did you sign up for the trial? When did they call you?

Yea I'm part of trial there was no call just email few days ago got box today

iDann

Craigels wrote: »

Yea I'm part of trial there was no call just email few days ago got box today

Ahh lucky you, did you sign up through Facebook? Did they describe all the details in the email, such as your reward and delivery date?

Thanks

thefishone

Noticed when I'm changing channels it loses sound and the only way to get the sound back is to change to another channel and back again. Not happening all the time but enough for me (and my daughter) to start noticing it.

Craigels

Ok so I have it set up but we have no broadband or home phone I was on to customer care and they said my line had to be changed and it should become active in the morning anyone else have that problem

Evilbart

Craigels wrote: »

Got my box today on way home to set it up now

So did you get the option to self install? And where did you have to pick up the box?

Thanks

iDann

Someone asked about the testers on Facebook.

Hi John, we will be sending out the next emails to everyone on the trial this evening and tomorrow so check your inbox Thanks, Paul · 8 hours ago

coylemj

If someone got a call about delivery of the new box, could they post the phone number that came up on their display please, it should be stored in your call log under 'received calls'.

I just want to check in case I missed them, I have a few missed calls but don't want to call back in case it was some other crowd cold calling me.

iDann

coylemj wrote: »

If someone got a call about delivery of the new box, could they post the phone number that came up on their display please, it should be stored in your call log under 'received calls'.

I just want to check in case I missed them, I have a few missed calls but don't want to call back in case it was some other crowd cold calling me.

+1, got two missed calls from an unusual number.

Craigels

Craigels wrote: »

Ok so I have it set up but we have no broadband or home phone I was on to customer care and they said my line had to be changed and it should become active in the morning anyone else have that problem

everyting was sorted this morning have to say im very impressed with the box i havd been informed by someone in the know that we will be getting a new remote control with a keyboard on the back can wait to see that.

seamey beag84

Im liking it so far aswell. I'm having problems setting up the home network and the picture doesn't seem to be as good on some channels and switching between them is a bit slow but overall a massive improvement on the old box. a remote with a keyboard would be really nice. haven't tried many of the apps yet but YouTube is perfect, layout a little odd tho. The number that rang me was 012571210. its different from the normal UPC number

Meesared

The Horizon box is able to browse YouTube?

seamey beag84

yup, you can watch tv and browse YouTube in a sidebar. it autosearches for clips related to the program your watching but there is a search function aswell. pretty cool..

Technoprisoner

still waiting to hear from them about receiving my horizon box

Meesared

seamey beag84 wrote: »

yup, you can watch tv and browse YouTube in a sidebar. it autosearches for clips related to the program your watching but there is a search function aswell. pretty cool..

That's really cool! Are you able to sign into your YouTube account to get updates on your Subscribed channels?

thefishone

seamey beag84 wrote: »

Im liking it so far aswell. I'm having problems setting up the home network and the picture doesn't seem to be as good on some channels and switching between them is a bit slow but overall a massive improvement on the old box. a remote with a keyboard would be really nice. haven't tried many of the apps yet but YouTube is perfect, layout a little odd tho. The number that rang me was 012571210. its different from the normal UPC number

Must say I find the picture better quality all round and quicker to change channels.
What problems are you having with the home network?

Saint_Mel

No call yet (got the accepted email on the 12th) but just got another email there now saying "it won’t be long until you’re experiencing the full Horizon TV service in your own home" and a link to the app & website

Hootanany

I got the same email as that do they call you on your mobile or landline.

iDann

Hootanany wrote: »

I got the same email as that do they call you on your mobile or landline.

I got told that if they can't get through to you by call they will email instead or else just email you first!

seamey beag84

I've barely used it so far but ill have go after work tonight. The network problem could very well be my prehistoric pc and the picture quality could be sorted after adjusting a few settings hopefully.. Happy with what I've seen so far regardless.. I didn't see a log in for YouTube, but again, i wasn't on it for long.

iDann

Looks like these will be the boxes for the other rooms. http://www.broadbandtvnews.com/2013/04/24/pace-secures-horizon-contract/

kippy

Got the email mentioned by others today. Nothing specific really in it.

ted1

Anybody running the horizon box through an amp? What type sound is it outputting?