Cannot restore iPhone

Idun

Hi, I'm a newbie here, (to iPhone as well!), and I have a problem I hope someone can help me with.

When trying to restore in iTunes en "unknown error" message comes up half-way through "restore firmwares". I have checked iTunes and Windows versions are up-to-date, and I have restarted the laptop numerous times. Nothing changes, and meanwhile of course the iPhone is out of action.

Any suggestions are most welcome!

guil

Uninstall iTunes and then install it again and try restore again

Idun

Thanks for the advice. Unfortunately it didn't work. The unknown error message appeared at the same place; restoring firmware.

I've also removed and put back in the SIM card and made sure the iPhone is charged. And shut down and restarted the laptop a few extra times to be on the safe side.

fox007

Idun wrote: »

Thanks for the advice. Unfortunately it didn't work. The unknown error message appeared at the same place; restoring firmware.

I've also removed and put back in the SIM card and made sure the iPhone is charged. And shut down and restarted the laptop a few extra times to be on the safe side.

Is the iPhone jailbroken?

gbee

Was your iPhone cracked or jailborken?

No matter an Apple restore should fix it back again. If Apple is failing maybe you should recrack it and then do a restore by Apple.

How often have you updated the iPhone ~ Apple firmware has quirks, before you reset your iPhone you should have been at the latest firmware on the iPhone ~ you can't check that now, if it's booting at all it's recoverable.

_Whimsical_

This happened to me too on my own windows7 laptop. I uninstalled and reinstalled iTunes but had no luck despite several attempts.Happened with an ipad and ipod.Then I tried doing it on another xp PC and it restored fine with both iPad and iPod. I'd try another PC before you give up.

CathalDublin

More info, what model iPhone was it? Is it running the iPad baseband?

Idun

Hi and thanks for all your suggestions, which I have done my best to follow. Unfortunately nothing has worked and I'm dropping it off to be sorted later on today. It's been an interesting - and quiet! - long weekend without it!

Idun

Me again, feeling slightly stupid to ask but I'll ask anyway; the Three shop I got the iPhone from advised me to take it to Fonemenders in Station Road Business Park, Clondalkin. This would be quicker than them sending it off. I've now been told this could invalidate my warranty; does anyone know if this is the case? (I tried phoning Fonemenders but after ten minutes in the phone queue I had to give up.)

Sad Professor

Fonemenders aren't an authorised Apple service provider, so yes, if they open the phone up that may invalidate the warranty. Three probably figure this is a software problem though which is why they sent you to them.

If you give more info here we might be able to help you.

TBi

Have you tried putting the phone into restore mode or DFU mode before the restore?

Restore mode is simple, turn iphone off and then switch back on holding 'home' until you see a screen with a cable and itunes logo (i think).

When you plug in iTunes should detect it as a phone for restore.

DFU mode is harder, google it if the above doesn't work.

Idun

Thanks again for all the info! I haven't handed in the iPhone yet as I don't want to risk the warranty. I'll make sure tomorrow it goes to a place where this will be OK. My number has been transferred to a new SIM card for my old mobile so I'm guessing my iPhone wouldn't work properly anyway right now. But at least I've learnt my iPhone is neither cracked nor jailbroken and that the picture it was showing indicates restore mode. And I'll google DFU mode for future reference.