Aggressive Selling in shops

stoneill

I went into a local garage to get petrol and buy 20 fags.
Girl behind the counter -
Would you like a lighter with that?
Me: No thanks.
Girl: A box of matches?
Me: No thanks - you are a very good salesperson, I bet breakfasts with you are amazing, would you like eggs with that, would you like some toast with that?
Girl: (She was grinning from ear to ear) wouldn't you like to know.

The missus was waiting in the car.

Kirby

stoneill wrote: »

I went into a local garage to get petrol and buy 20 fags.
Girl behind the counter -
Would you like a lighter with that?
Me: No thanks.
Girl: A box of matches?
Me: No thanks - you are a very good salesperson, I bet breakfasts with you are amazing, would you like eggs with that, would you like some toast with that?
Girl: (She looked scared out of her mind at the creepy fat guy) Please leave, sir.

The porn was waiting in the car.

I decided to remove the imaginary parts of your post and put the real stuff back in. You are welcome.

G_R

I'm one of those management types that get staff to upsell. Sorry everyone

In my defence, it works a treat. 90% of people just say yes out of politeness (in this industry anyway) and you do end up with better value stuff. You may pay more but you get a lot more for it.

That said I wouldn't take kindly to badgering someone. if they say no,they say no. Simple as.

I do however shamlessly get people to target the guy when there is a couple together. No guy likes to look like a cheap skate.

Mean? Yes. Unethical? Arguably. Effective? Very.

hondasam

It's their job to sell and our right to say no thanks. I don't take it personally when they ask me and I'm sure it's the same for them when I say no.

@Grand_Rajnah, don't be sorry, you are obviously good at your job.

Abi

LisaLee wrote: »

Abi wrote: »

That might be so, but it's turned me off shopping in places like that. For every extra pound of sausages or whatever he's pushing someone into buying they're pissing me and about five others like me into not coming back.

Signs about special offers around the shop is sufficient, I feel like losing the plot anyone comes near me in a shop, I'm fcuking sick of people dictate how I spend my money.

I know it can be really annoying, but with a lot of retail outlets the company hires a mystery shopper. You have to upsell, be polite and impress them in order to get a good report. If you don't then there are consequences, warnings etc.

As someone who has worked in retail, I couldn't give a flying crap if someone buys phone credit etc. off me, I've covered my side of the sale and if someone starts being ignorant towards me "If I wanted it then I would've asked for it." Then they're the one with the problem, if being ignorant and rude to someone is a natural reaction to some people then that speaks volumes about the type of person they are.

There are some people in retail that go beyond upselling granted, but a firm 'no' can dissuade them. Not by being a prick, that just makes a show out of you, not the staff member.

Just because you serve people it doesn't make you right. I'm sick of saying 'no' or 'I'm just browsing'. I can't even be in my home without people coming to my door asking me to buy something from them.

I couldn't care less whether you're bothered whether someone buys something off you or not, and you can dress it up how you like, but it's harassment for your money.

Accept the fact that I'd probably stay longer in a shop, and probably spend more if I was left the fcuk alone.

hondasam

Abi wrote: »

Accept the fact that I'd probably stay longer in a shop, and probably spend more if I was left the fcuk alone.

While I agree it's annoying, they are just doing their job, I feel more sorry for them,they are stuck there I can just walk out.

SeaFields

It drives me nuts having it done to me. I walked into a pet shop chain a few weeks back just getting a small thing for a fish tank. By the time I got to the till I had been approached by 3 members of staff and at the till was being asked "do you need this." and "are you alright for that." As others have said, I probably would have picked up a few more things but just left as it was annoying. Wont be going back to that shop but its hardly the staffs fault.

Thankfully where I work is small enough and you can see if someone is browsing and you can leave them alone or if they are lost and ask them are they alright. You don't need to be socially inept not to be able to tell the difference either.

cojack101

JohnMarston wrote: »

Employees are given three words:

Always
Be
Closing

"A-I-D-A. Attention, Interest, Decision, Action. Attention - Do I have you attention? Interest - Are you interested? I know you are, because it's f**k or walk. You close or you hit the bricks. Decision - Have you made your decision for Christ? And Action.


A-I-D-A. Get out there - you got the prospects coming in. You think the came in to get out of the rain? A guy don't walk on the lot lest he wants to buy. They're sitting out there waiting to give you their money. Are you gonna take it? Are you man enough to take it?"

Abi

hondasam wrote: »

While I agree it's annoying, they are just doing their job, I feel more sorry for them,they are stuck there I can just walk out.

Just doing their job is a great auld line though isn't it? So are the people that knock on my door, right?

I counted five in one evening at my door, there was sky, airtricity, a girl selling her art, and fcuk knows what else. They see the car in the garden, lights on in the house, they know I'm home- so the knocking gets more determined. If I don't answer the door it means 'I don't want what you are selling'.

I go to my nearest shopping centre and I avoid eye contact with everyone because I like to shop in peace, and want to decide for myself what I would like to buy. As a result of not being left alone in clothing shops I now buy my clothes either online or in a department store.

Some people might be fine with saying 'no I'm fine', but I'm blue in the face with it at this stage. I'm at the point where I wonder if I can't go out or stay home for some peace, where the fcuk do I have to be to get it?

kfallon

I find I can't make eye contact with the people who work in TopShop for fear of wetting myself with laughter at how they are dressed! Seriously, even Stevie Wonder would dress himself better. And it makes me laugh that they sell so many different kinds of belts that the fellas working in there can't quite seem to work one as their pants are always half way down their arse :rolleyes:

If it wasn't for decent work shirts I would never set foot in that kip!!!

hondasam

Abi wrote: »

Just doing their job is a great auld line though isn't it? So are the people that knock on my door, right?

I counted five in one evening at my door, there was sky, airtricity, a girl selling her art, and fcuk knows what else. They see the car in the garden, lights on in the house, they know I'm home- so the knocking gets more determined. If I don't answer the door it means 'I don't want what you are selling'.

I go to my nearest shopping centre and I avoid eye contact with everyone because I like to shop in peace, and want to decide for myself what I would like to buy. As a result of not being left alone in clothing shops I now buy my clothes either online or in a department store.

Some people might be fine with saying 'no I'm fine', but I'm blue in the face with it at this stage. I'm at the point where I wonder if I can't go out or stay home for some peace, where the fcuk do I have to be to get it?

People knocking on the door selling stuff would drive me mad, thankfully it does not happen often.The last time it did before the person started to speak I just told him don't talk I'm not interested and closed the door. I felt bad because I was rude to him and he was just doing his job.

In shops I just say no thanks and if I have to walk out then I will. I don't think it's as bad everywhere. I can understand you would feel harassed if it happened in every shop you went into.

Paparazzo

zerks wrote: »

I hate this practice in the likes of PC World & the big electrical chains.I went to PC World a while ago and was bombarded by the salesman pitching stuff I didn't want.I eventually told him if he didn't stop I'd put the laptop back and buy it somewhere else.
The craic of selling overpriced HDMI cables with HD tv's is another thing.The staff push people into buying these cables for a fortune when one from a €2 shop will do exactly the same job.

Don't get me started on those HDMI cables. Went to currys a couple of weeks ago (basically the same as pc world) cos I needed 2 of them. They were charging something like €90 for the fancy one, and €60 for the "cheap" one.

chickendinner

Grand_Rajnah wrote: »

I do however shamlessly get people to target the guy when there is a couple together. No guy likes to look like a cheap skate.

Mean? Yes. Unethical? Arguably. Effective? Very.

How`s business?

http://static.flickr.com/25/44375410_43d302bb66.jpg

wilkie2006

whatdoicare wrote: »

Within a month I not only brought up sales by 40%, I had people who would only come in if I was there. I also had people who would regularly come in with their outfits and leave me off to match the jewellery and hair accessories for them while they went off shopping. Nine times out of ten they wouldn't even ask me the total price - just hand over the card. I would also help them if I ran into them on the streets - often as they were running from the larger store - it was my pleasure to do so.

Wow. Fair play to you. Any chance you might open your own shop? It sounds like you'd do a great business

whatdoicare

wilkie2006 wrote: »

Wow. Fair play to you. Any chance you might open your own shop? It sounds like you'd do a great business

Haha, I have my own business now - (well, I'm in the middle of setting it up) My policy will be "leave people alone and if they want help - go out of your way for them." It's simple.;)

whatdoicare

Grand_Rajnah wrote: »

I'm one of those management types that get staff to upsell. Sorry everyone

In my defence, it works a treat. 90% of people just say yes out of politeness (in this industry anyway) and you do end up with better value stuff. You may pay more but you get a lot more for it.

That said I wouldn't take kindly to badgering someone. if they say no,they say no. Simple as.

I do however shamlessly get people to target the guy when there is a couple together. No guy likes to look like a cheap skate.

Mean? Yes. Unethical? Arguably. Effective? Very.

Thing is though - how many of those people now avoid your store? How many of those couples you target get into an argument on the way home and as a result they return the items or cancel the service? How many people are telling their friends and family not to go to your store? How many of them try to bring the extra items back within a week or two?

People may be polite/embarrassed or bamboozled into buying whatever you're pushing and be all happy and nice about it but when they get home and have a think - you'll find they'll start to get angry about being pushed like that.

On paper those sales look great though. Sales numbers are up - money might be down in the long run though.

Kev.

I seen this first hand while buying a pair of runners last week in Footlocker Blanchardstown.

Trying to force different runners on to me trying to sell me runner cleaner etc..I ended up walking out and left the runners at the till.135 euro worth

To pushy for me,its not right especially on somebody who would be more vulnerable than me like a teenager or old person

skinny90

yes the likes of footlocker are c*nts for it but alot of these examples are not what I would see as aggressive or pressure sales especially in tesco and petrol stations, even the likes of buying a toy in smyths and them asking me do i need batteries with that.
They dont know whether i do or not until i tell them so and theres nothing worse than buying something and then realising that i have to get something else.
In Tesco they are master's of CRM because of the club card and the offers they do. I personally dont own a club card simply because im a lazy basterd to fill it in but i dont get offended if the assistent asks me do i have a club card
buy the way this is aggresive sales....:)
http://www.youtube.com/watch?v=pkBGLex9YXY&feature=fvst

flash1080

If a sales person asks someone what they want, listens to what the customer says, provides them with suitable options, and delivers what the customer wants, then the customer will buy and be happy. It's ****ing simple.

I was looking at buying a new phone two weeks ago. I had some awful gob****es trying to sell me phones that I didn't want, trying to sell me contract values that I told them I didn't want, or trying to convince me that one phone was better than another when in fact it was a pile of ****e. I haven't bought a phone yet because of their stupidity.

Asking if the customer is interested in something is fine, it's ridiculous to not listen to potential customers requirements and try to pressure them into things that they don't want though.

Paparazzo

This "upselling" shíte is another reason why shopping on the net is better than going to a shop.

Muzi5434

kennygg76 wrote: »

This is starting to drive me crazy.

I was in a butchers in Waterford last week, I go here every week to get my meat. I have a list and know exactly what I want to buy,after preparing my order the sale person tried to sell me loads of stuff from flavoured sausages to relish, I was very surprised with the forceful way this was done.

Then later on I went to xtravision and got a dvd, only to be asked 3 times did I want the popcorn and drink deal, when I said no she said "are you sure". This is starting to p*ss me off.

I cant go anywhere now without shops trying to sell you something you don't want, I expect it in some large stores and fast food outlets but in a bloody butchers??
I understand that the have a business to run, but this puts me off going back.

Is it me or does anyone else notice this?

Listening to music while at the counter helps

Toby Take a Bow

Abi wrote: »

Just doing their job is a great auld line though isn't it?

It's hardly 'a line' if it's written into how your job is defined. The thing to do, rather than quietly stew in your own rage, is to take the manager aside and tell them how the 'upselling' is off-putting and how you will bring your business elsewhere. That's the only thing that's going to make the manager (who has initiated the upselling) stop the practice.

The same goes for door-to-door salesmen.

Venom

Toby Take a Bow wrote: »

It's hardly 'a line' if it's written into how your job is defined. The thing to do, rather than quietly stew in your own rage, is to take the manager aside and tell them how the 'upselling' is off-putting and how you will bring your business elsewhere. That's the only thing that's going to make the manager (who has initiated the upselling) stop the practice.

The same goes for door-to-door salesmen.

The problem is not the staff or shop manager but some suit wearing clown many pay grades above them in the corporation who makes it a bad company policy that they have to follow. Saying that, some retail workers need to cop on and take the hint that when a customer says "no thank you" its time to smeg off and leave the person alone and not continue on and drive the customer out the door.

Scanlas The 2nd

hondasam wrote: »

Abi wrote: »

Accept the fact that I'd probably stay longer in a shop, and probably spend more if I was left the fcuk alone.

While I agree it's annoying, they are just doing their job, I feel more sorry for them,they are stuck there I can just walk out.

Yes and they are getting paid for this annoying up selling so I see would have no problem telling them to give it a rest and leave me alone.

" they were just doing there job" isn't good enough reason to tolerate annoying behaviour. The nazi army were " just doing their job".

jackal

Paparazzo wrote: »

This "upselling" shíte is another reason why shopping on the net is better than going to a shop.

Ahhhh have you ever tried to buy a ryanair flight online?

1. Pick your dates, etc.
2. Do you want insurance?
3. Do you want to buy a samsonite bag?
4. Do you want an SMS notification
5. Do you want priority boarding?
6. Do you want to check in bags?
7. Complete the transaction....
8. Are you REALLY SURE you don't want insurance?
9. How about renting a car?
10. Or perhaps a hotel room?
11. Finally you get to your flight confirmation page.

Kiera

Scanlas The 2nd wrote: »

Yes and they are getting paid for this annoying up selling so I see would have no problem telling them to give it a rest and leave me alone.

" they were just doing there job" isn't good enough reason to tolerate annoying behaviour. The nazi army were " just doing their job".

Comparing shop assistants to a nazi army? You've outdone yourself there, buddy!

Scanlas The 2nd

Kiera wrote: »

Scanlas The 2nd wrote: »

Yes and they are getting paid for this annoying up selling so I see would have no problem telling them to give it a rest and leave me alone.

" they were just doing there job" isn't good enough reason to tolerate annoying behaviour. The nazi army were " just doing their job".

Comparing shop assistants to a nazi army? You've outdone yourself there, buddy!

The illustratess the point that just because someone is just doing there job doesn't mean you don't enforce your boundaries. If someone is annoying you, enforce your boundary regardless if they are being paid to annoy you. The shop assistant is just doing their job, likewise if I tell them to fukc off I'm just doing my job, ie not allowing people to annoy me without punishing their behaviour.

Toby Take a Bow

Kiera wrote: »

Comparing shop assistants to a nazi army? You've outdone yourself there, buddy!

Oddly enough, he's not the first person to Godwin himself on this thread. the other person did it as a joke, though. Alas, not in this instance.

Upselling does not equal killing jews and communists in gas chambers.

Kiera

Scanlas The 2nd wrote: »

Kiera wrote: »

Scanlas The 2nd wrote: »

Yes and they are getting paid for this annoying up selling so I see would have no problem telling them to give it a rest and leave me alone.

" they were just doing there job" isn't good enough reason to tolerate annoying behaviour. The nazi army were " just doing their job".

Comparing shop assistants to a nazi army? You've outdone yourself there, buddy!

The illustratess the point that just because someone is just doing there job doesn't mean you don't enforce your boundaries. If someone is annoying you, enforce your boundary regardless if they are being paid to annoy you. The shop assistant is just doing their job, likewise if I tell them to fukc off I'm just doing my job, ie not allowing people to annoy me without punishing their behaviour.

You'd tell someone to **** off for asking you if you'd like to buy something else?

Toby Take a Bow

Venom wrote: »

The problem is not the staff or shop manager but some suit wearing clown many pay grades above them in the corporation who makes it a bad company policy that they have to follow. Saying that, some retail workers need to cop on and take the hint that when a customer says "no thank you" its time to smeg off and leave the person alone and not continue on and drive the customer out the door.

Well, depends on the structure of the company you work for, but if you want to complain about the practice, it doesn't matter: you'll be directing your complaints to the manager, who will hopefully forward them to the relevant people if the company is structured that way. How the company tell you to upsell will also determine whether you can actually use common sense when a customer has given you a verbal or implied f*ck off.

Adolf Hipster

wexie wrote: »

....went into a well known chain of coffeeshops for a takeaway latte

me : could I have a large latte to take away please?
staff : would you like a muffin with that?
me : no thank you
staff : but it's cheaper if you get the muffin
me :
staff :
me : how about you pretend I have a muffin and give me the cheap latte?
staff : I'm sorry sir I can't do that
me : okay then I'll have a muffin
staff : which one would you like?
me : I don't really care as it's going into that bin over there as soon as I have my BLOODY COFFEE :mad:!!!!


......what can you say really?

(Went there for lunch in the afternoon as well (nowhere else to go) and panini + large coffee was cheaper than a panini......)

Are you complaining because he tried to save you money? I don't believe some people.

Scanlas The 2nd

Kiera wrote: »

Scanlas The 2nd wrote: »

Kiera wrote: »

Scanlas The 2nd wrote: »

Yes and they are getting paid for this annoying up selling so I see would have no problem telling them to give it a rest and leave me alone.

" they were just doing there job" isn't good enough reason to tolerate annoying behaviour. The nazi army were " just doing their job".

Comparing shop assistants to a nazi army? You've outdone yourself there, buddy!

The illustratess the point that just because someone is just doing there job doesn't mean you don't enforce your boundaries. If someone is annoying you, enforce your boundary regardless if they are being paid to annoy you. The shop assistant is just doing their job, likewise if I tell them to fukc off I'm just doing my job, ie not allowing people to annoy me without punishing their behaviour.

You'd tell someone to **** off for asking you if you'd like to buy something else?

Not the first time, if they asked the same thing 3 times I think they deserve to be told to fukc off. I see nothing wrong with up selling nor do I see anything wrong with verbally abusing the up seller after enough harassment.

Each person has to look out for their own interests.

The annoying up seller cares more about their own interests than how much they are annoying the customer so why should you care about annoying the up seller?

Kiera

Scanlas The 2nd wrote: »

Kiera wrote: »

Scanlas The 2nd wrote: »

Kiera wrote: »

Scanlas The 2nd wrote: »

Yes and they are getting paid for this annoying up selling so I see would have no problem telling them to give it a rest and leave me alone.

" they were just doing there job" isn't good enough reason to tolerate annoying behaviour. The nazi army were " just doing their job".

Comparing shop assistants to a nazi army? You've outdone yourself there, buddy!

The illustratess the point that just because someone is just doing there job doesn't mean you don't enforce your boundaries. If someone is annoying you, enforce your boundary regardless if they are being paid to annoy you. The shop assistant is just doing their job, likewise if I tell them to fukc off I'm just doing my job, ie not allowing people to annoy me without punishing their behaviour.

You'd tell someone to **** off for asking you if you'd like to buy something else?

Not the first time, if they asked the same thing 3 times I think they deserve to be told to fukc off. I see nothing wrong with yodelling nor do I see anything wrong with verbally abusing the up seller after enough harassment.

Each person has to look out for their own interests.

When has someone asked you 3 times to buy something else? Take your time and make sure your story is a good one

Scanlas The 2nd

Kiera wrote: »

Scanlas The 2nd wrote: »

Kiera wrote: »

Scanlas The 2nd wrote: »

Kiera wrote: »

Scanlas The 2nd wrote: »

Yes and they are getting paid for this annoying up selling so I see would have no problem telling them to give it a rest and leave me alone.

" they were just doing there job" isn't good enough reason to tolerate annoying behaviour. The nazi army were " just doing their job".

Comparing shop assistants to a nazi army? You've outdone yourself there, buddy!

The illustratess the point that just because someone is just doing there job doesn't mean you don't enforce your boundaries. If someone is annoying you, enforce your boundary regardless if they are being paid to annoy you. The shop assistant is just doing their job, likewise if I tell them to fukc off I'm just doing my job, ie not allowing people to annoy me without punishing their behaviour.

You'd tell someone to **** off for asking you if you'd like to buy something else?

Not the first time, if they asked the same thing 3 times I think they deserve to be told to fukc off. I see nothing wrong with yodelling nor do I see anything wrong with verbally abusing the up seller after enough harassment.

Each person has to look out for their own interests.

When has someone asked you 3 times to buy something else? Take your time and make sure your story is a good one

Or if someone is trying to sell you something that the seller knows is not in your best interest to buy I think telling them to fukc off is within reason.

Abi

Scanlas The 2nd wrote: »

Or if someone is trying to sell you something that the seller knows is not in your best interest to buy I think telling them to fukc off is within reason.

One of these days I'm gonna have a 'Falling down' moment. I've a sign on my letter box saying no junk mail, which is ignored. One particular supermarket thought it would be humourous to post a 'No junk mail' sign with 'except their letters' sign in my door. I've ordered a 'no cold callers or religious organizations' sign for my door which I fully expect them to ignore also. I think I'm going to have to dig a moat around the house and fcuk in a few crocodiles.

And as for in-shop harassment, I think I'm going to have to invest in a fcuking taser.

"Are you all right there?"

*ZAP*


Bastards.

hondasam

Abi wrote: »

I think I'm going to have to dig a moat around the house and fcuk in a few crocodiles.

And as for in-shop harassment, I think I'm going to have to invest in a fcuking taser.

"Are you all right there?"

*ZAP*


Bastards.

Oh Abi you really do hate them don't ya.

Logical Fallacy

Abi wrote: »

One of these days I'm gonna have a 'Falling down' moment. I've a sign on my letter box saying no junk mail, which is ignored. One particular supermarket thought it would be humourous to post a 'No junk mail' sign with 'except their letters' sign in my door. I've ordered a 'no cold callers or religious organizations' sign for my door which I fully expect them to ignore also. I think I'm going to have to dig a moat around the house and fcuk in a few crocodiles.

And as for in-shop harassment, I think I'm going to have to invest in a fcuking taser.

"Are you all right there?"

*ZAP*


Bastards.

In fairness, D-Fens was a bit of an unstable nutbag even before the events in the film, so i reckon you are half way there Abi.:D

*hides*

Abi

hondasam wrote: »

Oh Abi you really do hate them don't ya.

Oh does it really show?

Logical Fallacy wrote: »

In fairness, D-Fens was a bit of an unstable nutbag even before the events in the film, so i reckon you are half way there Abi.:D

*hides*

*eye twitch*


It's one of those subjects people know better than to start with me in RL, the hate is strong there.

Can the ordinary joe soap buy a cattle prod? I'm thinking if anyone knocks I could stick it through the letter box

Peanut

Adolf Hipster wrote: »

Are you complaining because he tried to save you money? I don't believe some people.

Come on now, that's not the reason - cafes etc. should have the common sense to realise that forcing the customer to buy something they don't want to get a discount on the item they do is going to annoy them.

It should be blindingly obvious to these places that people do like to save money, but don't like being effectively forced into throwing food away to do so, and will come away with a bad experience of their purchase.

ottostreet

Kiera wrote: »

Comparing shop assistants to a nazi army? You've outdone yourself there, buddy!

It's scanlas behaviour!

:pac:

G_R

whatdoicare wrote: »

Thing is though - how many of those people now avoid your store? How many of those couples you target get into an argument on the way home and as a result they return the items or cancel the service? How many people are telling their friends and family not to go to your store? How many of them try to bring the extra items back within a week or two?

People may be polite/embarrassed or bamboozled into buying whatever you're pushing and be all happy and nice about it but when they get home and have a think - you'll find they'll start to get angry about being pushed like that.

On paper those sales look great though. Sales numbers are up - money might be down in the long run though.

Well it's cinema, so when I say targeting the couple's I'm talking about adding in bags of sweets, getting large drinks rather than mediums, ah sure go on, you'll get Nachos and Popcorn etc etc. Nothing that's gonna break the bank or cause an argument.

And I'm conscious of ensuring that:
1) we're not annoying about it - if you say no and obviously look like you in no mood to be convinced, then we back off. As I said earlier, I wouldn't take kindly to staff annoying customers
2) we don't go past certain limits. I make sure that we don't up sell to Kids, elderly, disabled etc.

BlaasForRafa

I don't normally experience this problem much because I usually wear headphones when I'm in shops and only pop one out to hear the assistant tell me what I owe and then I pop it back in straight away, it dosen't give them much chance to start into a spiel.

Most things that might require more interaction like buying a new phone, buying a new tv etc I'd do online to avoid the hassle.

whatdoicare

Grand_Rajnah wrote: »

Well it's cinema, so when I say targeting the couple's I'm talking about adding in bags of sweets, getting large drinks rather than mediums, ah sure go on, you'll get Nachos and Popcorn etc etc. Nothing that's gonna break the bank or cause an argument.

And I'm conscious of ensuring that:
1) we're not annoying about it - if you say no and obviously look like you in no mood to be convinced, then we back off. As I said earlier, I wouldn't take kindly to staff annoying customers
2) we don't go past certain limits. I make sure that we don't up sell to Kids, elderly, disabled etc.

I haven't bought food in a cinema in years - total rip off price wise. I buy it all in tesco for a fraction of the price but then again, I haven't really got the money to be throwing away. That's another story for another thread.

I've never experienced upselling in a cinema though - I've only ever seen the large pictures with the meal deals - don't think I'd like someone going over my head and trying to get my husband to buy extra or upgrade or whatever.

If it's just as case of the guy/girl going - do you want nachos with that or go large or whatever like they do in Mc Donalds or Supermacs, I wouldn't mind that but beyond that would be crossing a line.

UnknownSpecies

God I'm actually pissed off reading some of the stuff written here. Do you really think sales staff want to upsell? Personally, I hate it and hate being made do it. The reality is that we have to do it or else we will be in trouble. I'm sure every single one of ye must do things that ye don't like in order to please the boss. I'm happy to have my job and if keeping it involves having to annoy an ignorant person for 5 seconds of their life, I will grin and bear it.

whatdoicare

dorgasm wrote: »

God I'm actually p[COLOR="Black"]isse[/COLOR]d off reading some of the stuff written here. Do you really think sales staff want to upsell? Personally, I hate it and hate being made do it. The reality is that we have to do it or else we will be in trouble. I'm sure every single one of ye must do things that ye don't like in order to please the boss. I'm happy to have my job and if keeping it involves having to annoy an ignorant person for 5 seconds of their life, I will grin and bear it.

People here are generally not blaming staff for the sales tactics and everyone realizes that staff have no say in it.

Everyone is annoyed that those who make the decisions (management/bosses/company owners or whoever calls the shots) don't seem to get that people don't want to be approached and hassled while they shop- its gotten a whole lot worse in the last five or so years and people are just sick of it.

guitarzero

Christmas shopping, the girl approaches me and asks "Are u ok?", "I'm fine, just browsing". 20seconds later "Need help with anything?", me, having endured this all day "Have you got the cotton thingy with the long sleeves and like, the colours with the letters on the front, yolk?", she just looked a bit puzzled, then pensive and went up to the supervisor, I can only imagine how he reacted. She didnt return. In another place around the same street a guy came up "Are you ok, anything in mind", I just replied "I want....everything".

I think the best approach is a playful one. Its not like you endure it all day, its the staff that are browned off. Both parties can win and if she's hot, then at least she opened the conversation, you cant buy that attention in a bar. If you sweat the small stuff then you're probably shafted either way.

LH Pathe

Not the correct approach really is it imagine someone coming at you aggressivly trying to flog you an 'ornamental' samurai sword or that, it's at this point I stop being carl pilkington.

Likely at the end of their recessional tether. Probs get more 'lifters in than buyers these days.. stop thieving and they'll stop

Susie_Q

Was in Insomnia at the top of Grafton St one day and got the hard sell so much I nearly lost the plot. It was a hot day, I was hungover to fvck and I just really really needed a bacon sandwich. "This bacon sandwich", I thought to myself, "will make everything okay. Get the bloody sandwich and get out of the shop." Easy, right?

I get to the counter to try to pay for the sandwich. Young whippersnapper behind the till proceeds to make my blood boil.

Her: Would you like to buy this sandwich?
Me: Yes (thinking: Of course I fvcking do, you bint, why else would I be handing it to you at the bloody cash register)
Her: Would you like a hot chocolate with that?
Me: (Hungover, baffled by the question) Ehhh... no.
Her: Are you sure?
Me: Yes I'm sure
Her: The hot chocolate will only cost 50 cents more
Me: (Feeling sick at the thought of hot milky drinks) I don't want a hot chocolate, just the sandwich thanks
Her: But they taste really good!
Me: (Rage rising) AHHHHHHH! I just want the goddamn sandwich!

I think I fairly flung a fiver at her and practically ran out of the shop. Haven't gone back since and it is a place I will actively avoid for the rest of my life. What the hell is wrong with these people?? :mad:

Scanlas The 2nd

BlaasForRafa wrote: »

I don't normally experience this problem much because I usually wear headphones when I'm in shops and only pop one out to hear the assistant tell me what I owe and then I pop it back in straight away, it dosen't give them much chance to start into a spiel.

Most things that might require more interaction like buying a new phone, buying a new tv etc I'd do online to avoid the hassle.

Put on a balaclava when you walk into the shop too.

Scanlas The 2nd

guitarzero wrote: »

Christmas shopping, the girl approaches me and asks "Are u ok?", "I'm fine, just browsing". 20seconds later "Need help with anything?", me, having endured this all day "Have you got the cotton thingy with the long sleeves and like, the colours with the letters on the front, yolk?", she just looked a bit puzzled, then pensive and went up to the supervisor, I can only imagine how he reacted. She didnt return. In another place around the same street a guy came up "Are you ok, anything in mind", I just replied "I want....everything".

I think the best approach is a playful one. Its not like you endure it all day, its the staff that are browned off. Both parties can win and if she's hot, then at least she opened the conversation, you cant buy that attention in a bar. If you sweat the small stuff then you're probably shafted either way.

That's a good idea. Each time a shop assistant comes over ask them out on a date repeatedly until they get scared.