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Intermittent connection, profile change?

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  • 20-03-2012 3:18pm
    #1
    darrenheaphy
    Registered Users Posts: 761 ✭✭✭


    Hi guys, as you will likely see from my connection logs my Eircom connection has been offline predominantly for the last few weeks. Can I be moved to another profile as from previously talking to engineers that's the most likely next step?


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    #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Hi darrenheaphy,

    Thanks for your post. I would advise contacting Technical Support and asking them to drop your line profile when you are on the phone. They will be able to monitor your connection and change your profile settings, which may help improve your broadband connection.

    As you know your broadband /phoneline is considered as being in an amber region or Extened reach. That is, your premises is 2.5KM or over from the local exchange. This has a major bearing on your ability to avail of higher broadband speeds. The last test done on your phoneline was on the 17/03/12 and this showed your broadband line not exceeding 1Mb.

    Therefore, before you call into Technical Support, I would advise that you test your broadband and modem setup, as advised on the eircom Community Support Forum, below:

    Broadband Check

    Let me know if I can advise you further.

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).


    Best wishes,
    Ant


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