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Parents broadband disappearing during the day

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  • 22-03-2012 8:21pm
    #1
    Thoie
    Registered Users Posts: 6,344 ✭✭✭


    For the last two days my parents' broadband has disappeared during the day (roughly between 9am and 7pm). They've been going around in circles with the helpdesk, where they've been told all the computers in the house must be broken :rolleyes:, the modem is broken, there's a fault on the line, and that they have no contract with eircom - despite having been using, and paying for, eircom internet since the old dial-up days.

    Would anyone be able to help find out what the actual problem is?


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    #2
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    Thoie wrote: »
    For the last two days my parents' broadband has disappeared during the day (roughly between 9am and 7pm). They've been going around in circles with the helpdesk, where they've been told all the computers in the house must be broken :rolleyes:, the modem is broken, there's a fault on the line, and that they have no contract with eircom - despite having been using, and paying for, eircom internet since the old dial-up days.

    Would anyone be able to help find out what the actual problem is?

    With your parents' line or with support (that's appalling service they are "receiving".:mad::mad:)


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    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Thoie wrote: »
    For the last two days my parents' broadband has disappeared during the day (roughly between 9am and 7pm). They've been going around in circles with the helpdesk, where they've been told all the computers in the house must be broken :rolleyes:, the modem is broken, there's a fault on the line, and that they have no contract with eircom - despite having been using, and paying for, eircom internet since the old dial-up days.

    Would anyone be able to help find out what the actual problem is?

    Hi Thoie,

    Sorry to hear that your parent were bounced around when trying to resolve the issue, if you would like to PM me with their telephone number I can look into the loss in speed they have been getting.

    Thanks, Mark


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    #4
    Thoie
    Registered Users Posts: 6,344 ✭✭✭Thoie


    Issue seems to be resolved - thanks Mark.


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Thoie wrote: »
    Issue seems to be resolved - thanks Mark.

    Hi Thoie,

    Got your PM, thanks for letting us know.

    Mark


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