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can you help with my query

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  • 23-03-2012 3:56am
    #1
    theevilman
    Banned (with Prison Access) Posts: 21 ✭


    Hi got a call from my network today regarding a number, im having trouble understanding the message he left me. what does the following sound like to you regarding mobile phone number?



    - number not released because of "mismatch"

    - why Vodafone number number not released to me an O2 customer

    - Number? Jammed in system?


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    #2
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    Did you request to port to another network?


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    #3
    Max Power 2010
    Registered Users Posts: 422 ✭✭Max Power 2010


    Just means they submitted the port as either, Pre Pay instead of Postpaid (or other way around), or got the account number wrong.

    Call Vodafone and clarify your account status, is Pre or Post, your account number and if your account is single or multiline, go back to O2 with that info.

    To be fair the rejection reason should of told them what the mismatch was and.corrected there and then.


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    #4
    Walkman
    Registered Users Posts: 4,224 ✭✭✭Walkman


    No one will correct the mismatch in case it's a fraudulent port request. The information must come from the person requesting the port


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    #5
    theevilman
    Banned (with Prison Access) Posts: 21 ✭theevilman


    what is port??
    what is mismatch??


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    #6
    Max Power 2010
    Registered Users Posts: 422 ✭✭Max Power 2010


    Walkman wrote: »
    No one will correct the mismatch in case it's a fraudulent port request. The information must come from the person requesting the port


    What i was implying was O2 told the customer there was a Mismatch, they should of told them what the Mismatch was and corrected it instead of telling them there was a mismatch and letting the OP walk away.


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    #7
    theevilman
    Banned (with Prison Access) Posts: 21 ✭theevilman


    but what is a Mismatch


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    #8
    Max Power 2010
    Registered Users Posts: 422 ✭✭Max Power 2010


    theevilman wrote: »
    but what is a Mismatch

    Ah, Ok, Sorry, a Port is the process of moving your number from one Network to another, the operator requesting the port needs to enter various data when submitting it for Data Protection reasons.

    Are you Prepay or Bill Pay?

    The reason I ask is if you are Bill Pay, O2 would need to enter your Vodafone account number as part of the request, so Vodafone systems would automatically check this, IE That account number matches that Phone number and the number is released.

    So if O2 entered an incorrect digit in your account number the Port would be Rejected as "Postpay Account Number Mismatch", the correct account number would then to be entered and the port can be resubmitted.

    O2 should of been able to tell you what the mismatch was as its in the rejection message.


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    #9
    villains77
    Registered Users Posts: 1,299 ✭✭✭villains77


    someone mightbe able to help me ith a query. I have the nokia n95 and was always chargiung the battery every day so went and bought a new battery and the man in the shop siad that the old battery wasa fake nokia battery, so charged the new battery up and was grand then went to read a text mesage and phone froze on me then jumped from the messages to the contact and started dialing people so had to take out battery and turn on phone again then the keypoad wouldnt work when typing in the pin code. has this happen to anyone before, goingn away for weekend and dont want that to happen again should i just charge the old battery and use that? its working grand today


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