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UPC On-Demand (was RTÉ Player etc) [Merged]

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    #452
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Not working in Co. Dublin (north) yet. Rang UPC and they said it could be a few weeks.


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    #453
    A Disgrace
    Registered Users Posts: 865 ✭✭✭A Disgrace


    Dublin 8 area (Echlin St/James St) - due to go live on 26/05 according to UPC


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    #454
    buzzerbuckley
    Registered Users Posts: 524 ✭✭✭buzzerbuckley


    I had one set up box HD working while the other one a dvr not working.

    Rang them up they tried a few things over the phone then sent out two technicans today after I rang them on Saturday.

    Turns out the old box on the wall and cable ( which had been there about 7 years) was out of date and couldnt handle the new technology. They updated it in about 15 minutes and now the on demand and the remote record is working on both boxes.


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    #455
    Stollaire
    Registered Users Posts: 865 ✭✭✭Stollaire


    Eamo71 wrote: »
    First two seasons of Dexter just added to the box sets!
    How much to watch a box set?


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    #456
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Stollaire wrote: »
    How much to watch a box set?

    They're free.


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    #457
    Stollaire
    Registered Users Posts: 865 ✭✭✭Stollaire


    Duffff-Man wrote: »
    They're free.

    Nice, I seen a button for "subscription" for the box sets and assumed it would charge me.


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    #458
    Spon Farmer
    Registered Users Posts: 4,238 ✭✭✭Spon Farmer


    Duffff-Man wrote: »
    They're free.


    Are UPC streaming free TV series???:eek:

    Will the RTÉ Player and TV3 on demand be the only catch up services?


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    #459
    Shifty11
    Registered Users Posts: 173 ✭✭Shifty11


    just noticed today that its there. North Dublin. Nice Feature (portmarnock)


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    #460
    Eamo71
    Registered Users Posts: 644 ✭✭✭Eamo71


    Spon Farmer wrote: »
    Are UPC streaming free TV series???:eek:

    Will the RTÉ Player and TV3 on demand be the only catch up services?

    Yes they are and Movies on Demand that you pay for. TG4 player will be available in the coming weeks. No word on 4OD BBC player etc...


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    #461
    Eamo71
    Registered Users Posts: 644 ✭✭✭Eamo71


    Just a quick note - the On Demand programming is available, at the moment it seems, for a specified amount of time. For example Dexter seasons 1&2 are available till October. Some of the kids stuff has already gone such as Fish Hooks and Jake and the Never land pirates has less episodes that it had yesterday. I noticed Jake had a "Last Chance" after some of the episodes yesterday. Also The Thick of It special and Royale Family episode are, at the moment, gone.
    So make sure you check out the stuff you want to watch and take note of when it expires.


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    #462
    Dodge
    Registered Users Posts: 10,288 ✭✭✭✭Dodge


    Thats definitely the netlfix model. Cheers for the heads up though


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    #463
    jack presley
    Closed Accounts Posts: 13,687 ✭✭✭✭jack presley


    I dont have it yet but my parents (who wouldn't be the most technological people) do. Is it easy to accidentally click on a film and order it or are there a couple of steps like "are you sure you want to watch this film" etc? Dad has a habit of hitting buttons and getting lost in menus so I'm afraid he'll build up a bill by ordering films he has no intention of watching.


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    #464
    FloatingVoter
    Registered Users Posts: 6,133 ✭✭✭FloatingVoter


    jack presley wrote: »
    I dont have it yet but my parents (who wouldn't be the most technological people) do. Is it easy to accidentally click on a film and order it or are there a couple of steps like "are you sure you want to watch this film" etc? Dad has a habit of hitting buttons and getting lost in menus so I'm afraid he'll build up a bill by ordering films he has no intention of watching.

    You need to enter your PIN code to order a movie. So its not easily done by mistake.


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    #465
    jack presley
    Closed Accounts Posts: 13,687 ✭✭✭✭jack presley


    FloatingVoter wrote: »
    You need to enter your PIN code to order a movie. So its not easily done by mistake.

    Thanks, that's good to know.


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    #466
    d8player
    Registered Users Posts: 316 ✭✭d8player


    Spon Farmer wrote: »
    Are UPC streaming free TV series???:eek:

    Will the RTÉ Player and TV3 on demand be the only catch up services?

    There's a catch up/on demand service on MGM Movies as well.


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    #467
    mackersdublin
    Registered Users Posts: 1,444 ✭✭✭mackersdublin


    One idea might be to include "On Demand" in the "What services are available at my address?" section on the UPC website. So that customers can be certain if On Demand is available.

    Digital Televisionico_green_tick.pngBroadbandico_green_tick.pngHome Phoneico_green_tick.pngDigital+ HDico_green_tick.pngDigital+ico_green_tick.png


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    #468
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    mackersdublin wrote: »
    One idea might be to include "On Demand" in the "What services are available at my address?" section on the UPC website. So that customers can be certain if On Demand is available.

    From talking to one of their field techs ... even they don't know until they get to site to run a test.

    It seems that they can't be sure from the system end, only from the client end. Strange but true.


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    #469
    shane.
    Registered Users Posts: 557 ✭✭✭shane.


    Paulw wrote: »
    From talking to one of their field techs ... even they don't know until they get to site to run a test.

    It seems that they can't be sure from the system end, only from the client end. Strange but true.

    they 100% can tell from the system end, on demand shows up if it is available at that address, their just not sure on release dates


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    #470
    Simply Red
    Registered Users Posts: 1,291 ✭✭✭Simply Red


    shane. wrote: »
    they 100% can tell from the system end, on demand shows up if it is available at that address, their just not sure on release dates
    I dont think they can, ours isnt working here so we got onto them about it. They did all the checks and sent an engineer out to check it out for us. As soon as he arrived, first thing he said was it wasnt available in the area for 6 to 8 weeks for us. They werent able to tell us that over the phone so obviously they cant be sure from the system end


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    #471
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    Simply Red wrote: »
    I dont think they can, ours isnt working here so we got onto them about it. They did all the checks and sent an engineer out to check it out for us. As soon as he arrived, first thing he said was it wasnt available in the area for 6 to 8 weeks for us. They werent able to tell us that over the phone so obviously they cant be sure from the system end


    From this quote it looks like they can...
    UPC CC wrote:
    Thank you for your recent email.

    Unfortunately having reviewed the services available in your area, I can confirm that the on demand service you are requesting is not yet available.

    We are currently upgrading many areas and when the service is due to be released in your area you will be notified by our Sales Department.

    We apologise for any inconvenience this may cause.

    For more helpful information or to contact us again please visit the Customer Support section of our web site

    Kind Regards,
    UPC Customer Care Team


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    #472
    Simply Red
    Registered Users Posts: 1,291 ✭✭✭Simply Red


    Davy wrote: »
    From this quote it looks like they can...
    looks like they can alright, but why would they send someone here to check it for us if its just a simple case of looking at their system and seeing its not even available for us yet.....


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    #473
    shane.
    Registered Users Posts: 557 ✭✭✭shane.


    Simply Red wrote: »
    I dont think they can, ours isnt working here so we got onto them about it. They did all the checks and sent an engineer out to check it out for us. As soon as he arrived, first thing he said was it wasnt available in the area for 6 to 8 weeks for us. They werent able to tell us that over the phone so obviously they cant be sure from the system end

    where i work we sign people up to upc, when an address is entered on their system it shows if on demand is available at that address, i dont have on demand yet and it doesnt show up when my address is entered


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    #474
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    shane. wrote: »
    they 100% can tell from the system end, on demand shows up if it is available at that address, their just not sure on release dates

    Well, according to UPC support, I should have On-Demand.

    A technician came and checked and said that On-Demand was not available, as no signal was coming through on that frequency.

    So, seems that UPC office can see if your system can support On-Demand, but can't tell 100% if you have On-Demand or not.

    My system supports On-Demand (line quality, services I have, type of device), but it is not available to me yet.


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    #475
    shane.
    Registered Users Posts: 557 ✭✭✭shane.


    Paulw wrote: »
    Well, according to UPC support, I should have On-Demand.

    A technician came and checked and said that On-Demand was not available, as no signal was coming through on that frequency.

    So, seems that UPC office can see if your system can support On-Demand, but can't tell 100% if you have On-Demand or not.

    My system supports On-Demand (line quality, services I have, type of device), but it is not available to me yet.

    paulw, im in the same situation, my system should support it also but it is being realised in batches, so some areas in dublin have it and some dont so i wouldnt really believe what the technician tells you, in the upc sales office they cant see if your system supports it, if on demand is available at your address it will show up on your account in big bold red letters, pm me your address and i can check 2moro


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    #476
    bombidol
    Closed Accounts Posts: 5,638 ✭✭✭bombidol


    I have it in Glasnevin and its working grand. Not a lot on there yet, video quality is fine but audio quality is dirt. Sounds like a 96k MP3.


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    #477
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    Someone must be working hard on this, because today my On-Demand works.

    Thurs, it didn't work when field technician from UPC came. Fri it didn't work, Sat it didn't work, but today .... it works. :D

    As others have said, not a whole lot of content yet, but at least it's working for me now.


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    #478
    SerialComplaint
    Registered Users Posts: 2,644 ✭✭✭SerialComplaint


    EnterNow wrote: »
    Lads I've probably missed it somewhere in the thread, but are the box sets only free to HD subscribers? I've an SD sub, but get a not subscribed message for the box sets

    Eamo71 wrote: »
    No you don't need HD sub BUT you need to have Digital select or Max packages. otherwise access to the players and Movies on demand
    EnterNow wrote: »
    I only have the basic tv sub & multiroom so no joy I suppose? Ah well
    I guess I have the same problem, but it tells me I have to have a HD box when I try to see any of the box sets. Bit of a misleading error message if the problem is down to my subscription level.

    Very misleading advertising too, I reckon.


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    #479
    Eamo71
    Registered Users Posts: 644 ✭✭✭Eamo71


    more info now on UPC's website about On demand in terms of what you get for packages you have http://www.upc.ie/television/


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    #480
    celticbest
    Registered Users Posts: 2,092 ✭✭✭celticbest


    Was just onto UPC and they confirmed that On Demand will not be avaialble until 13th of August in Swords.......

    UPC.jpg


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    #481
    darragh16
    Registered Users Posts: 882 ✭✭✭darragh16


    I presume that on-demand is not/will not be available on the standard digital box. Its available on the digtal+ box but I've got the multi-room box and its only the older box.


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