UPC On-Demand (was RTÉ Player etc) [Merged]

coylemj

In Dublin SE - non-HD land. Switched off and on the box last thing last night via the rocker switch at the rear but nothing this morning, can't access ch 119 and no on-demand (same message as yesterday - see upc.ie), I'm on Digital Max with a black Thompson Digital+ box.

Silver Pace box in the bedroom shows nothing when I press the OD button, should I expect at least a 'no service' message or will this (non-recording) box ever support OD? Remote does have an On-Demand button.

glennryan

Hi UPC reps is there any plans to add BBC iplayer and 4od.
Thanks

The Recliner

jack presley wrote: »

And I'd say those of us who get it then will be informed by carrier pigeon or some other modern method of communication.

I can imagine the UPC board thinking, "nah lets not use that Internet thingy to inform people. That's only a fad. Let's use the old trusted carrier pigeon for our communications"

jack presley wrote: »

I still think a better way would have been to list the areas on the website. The post isn't always reliable!

And if you didn't get a letter it's in the back of your head that maybe the postie didn't deliver it or it got lost so there's some doubt so you're left checking yourself

For future releases, can I suggest using the website? It is 2012!

I never check the UPC website (why would I) and wouldn't have known about this if it wasn't for the letter (I do pop in here the odd time but might not necessarily read all threads)

So the letter is as good a way of alerting people as any, even if it can be unreliable you are probably still more likely to alert more people than just putting it on the UPC website

Simply Red

Dublin 15 here, can navigate through the on demand menus and select something to watch, but when you hit play we're getting a loss of signal message "There appears to be no signal. Check whether the cables are properly inserted at the back of the UPC Mediabox". Not sure if that means its not available here yet or its a problem we have here

mackersdublin

glennryan wrote: »

Hi UPC reps is there any plans to add BBC iplayer and 4od.
Thanks

4seven would be a welcome addition when it launches on the 4th July http://en.wikipedia.org/wiki/4seven

stoneill

I'm just getting the "your wiring" errors

MrVestek

stoneill wrote: »

I'm just getting the "your wiring" errors

Initial hiccups is all I wouldn't worry about it too much.

mackersdublin

The Recliner wrote: »

I never check the UPC website (why would I) and wouldn't have known about this if it wasn't for the letter (I do pop in here the odd time but might not necessarily read all threads)

So the letter is as good a way of alerting people as any, even if it can be unreliable you are probably still more likely to alert more people than just putting it on the UPC website

How about a Text? I got one when BBC One HD & MGM HD launched on UPC

MrVestek

glennryan wrote: »

Hi UPC reps is there any plans to add BBC iplayer and 4od.
Thanks

4od could be a possibility but I reckon it'd be a no for the BBC iPlayer that's region locked... they'd have to aquire all kinds of crazy licenses to make their content available to the Irish market, I doubt the BBC would be interested.

BrianD

Received letter in post and service is on in D6. Looks good. Will have a play about this evening.

Dodge

mackersdublin wrote: »

How about a Text? I got one when BBC One HD & MGM HD launched on UPC

isn't that pretty much the same as the letter, only this time they got four star pizza to pay for printing and postage.

I'd agree that non website methods are best to alerting customers but of they're going to have a press launch on a Monday, they should also have the info readily available on their website at the same time.

swampy353

Just got a DM from UPC on twitter and was told I wouldn't be getting till summer. Am in d15, castleknock.

woodseb

has anyone seen a list of the boxsets that will be available?

Dave mcdave

swampy353 wrote: »

Just got a DM from UPC on twitter and was told I wouldn't be getting till summer. Am in d15, castleknock.

and what could you and couldn't you do this morning? Like what errors where you getting? Did you get the pizza letter thing?

swampy353

Dave mcdave wrote: »

swampy353 wrote: »

Just got a DM from UPC on twitter and was told I wouldn't be getting till summer. Am in d15, castleknock.

and what could you and couldn't you do this morning? Like what errors where you getting? Did you get the pizza letter thing?

channel 116 is blocked and when I press on demand I get the check UPC.ie error message. Didn't get the letter either.

Dave mcdave

swampy353 wrote: »

channel 116 is blocked and when I press on demand I get the check UPC.ie error message. Didn't get the letter either.

Cheers. I got the letter and 119 does come on but nothing works. Makes me think I should have it but something is just up with it.

WestCorkRebel

swampy353 wrote: »

channel 116 is blocked and when I press on demand I get the check UPC.ie error message. Didn't get the letter either.

Just got a DM on twitter from UPC saying I won't be getting the service until later this summer, I live in the Dublin 12 area, very disappointing.

Sky is looking very tempting right now for the HD content.

Justin10

I'm in Dublin 15 and all is working fine

CrazyFish

WestCorkRebel wrote: »

Just got a DM on twitter from UPC saying I won't be getting the service until later this summer, I live in the Dublin 12 area, very disappointing.

Sky is looking very tempting right now for the HD content.

I am in Dublin 12 and I have it.

biggebruv

So does anybody with a ntl small pace box have this ondemand service up and running ?

Wont be ae to try mine till i get home

WestCorkRebel

CrazyFish wrote: »

I am in Dublin 12 and I have it.

what part of D.12 are you?? I'm just off the Crumlin Road,

Eamo71

jack presley wrote: »

Eamo71 wrote: »

According to the press release if you don't have it today you won't have it till August.

And I'd say those of us who get it then will be informed by carrier pigeon or some other modern method of communication.

I can imagine the UPC board thinking, "nah lets not use that Internet thingy to inform people. That's only a fad. Let's use the old trusted carrier pigeon for our communications"

They've used the social networks, press outlets and direct marketing. Not everyone rushes to the UPC website.

CrazyFish

WestCorkRebel wrote: »

what part of D.12 are you?? I'm just off the Crumlin Road,

I am in Drimnagh not too far from the Errigal road.

WestCorkRebel

CrazyFish wrote: »

I am in Drimnagh not too far from the Errigal road.

Thanks,That's too far from me, I would have thought we'd be considered the same area, really annoyed by this

lauraww

red button symbol is appearing up in the corner of the screen here in Clare on RTE channels,Tv3,Disney,MGM,and Discovery but when i press the red button im told sevice not available.it got my hopes up when i saw the red button symbol appear,guess i have to wait til the end of July.

can someone please put up a list of what movies are available on MGM on demand?
thank you

WestCorkRebel

From twitter users, e-mail and forums like this it seems I'm surrounded on all sides with areas that have the on-demand service, can't figure out how that bloody works, was looking forward to this all week and am really disappointed now, I think UPC could have better informed it's customers of it's plans, it's a simple thing to make an announcement that x,y,z on launch, a, b, c in August instead of this vague rubbish we've heard from them.

biggebruv

WestCorkRebel wrote: »

From twitter users, e-mail and forums like this it seems I'm surrounded on all sides with areas that have the on-demand service, can't figure out how that bloody works, was looking forward to this all week and am really disappointed now, I think UPC could have better informed it's customers of it's plans, it's a simple thing to make an announcement that x,y,z on launch, a, b, c in August instead of this vague rubbish we've heard from them.

Just Tried noting has anybody in dub17 got ondemand??

floatwinner

UPC on demand working in Celbridge, happy days.:D

starviewadams

Working grand here in D22,not much content on it yet,but it's early days I spose.

Flip Flop

For those who have On Demand, I found this good article in the Sunday Business Post on everything you need to know about the service.http://www.businesspost.ie/#!story/Technology/Features/UPC+movies-on-demand%3A+what%2C+where%2C+how+much/id/19410615-5218-4fbb-8f0e-169b72087823
For those in Dublin like me who have not got On Demand yet, it also sets out the timetable for the rollout of the service. According to it, it looks like the rest of Dublin will get On Demand sometime in July.

Tarquin1970

Flip Flop wrote: »

For those who have On Demand, I found this good article in the Sunday Business Post on everything you need to know about the service.http://www.businesspost.ie/#!story/Technology/Features/UPC+movies-on-demand%3A+what%2C+where%2C+how+much/id/19410615-5218-4fbb-8f0e-169b72087823
For those in Dublin like me who have not got On Demand yet, it also sets out the timetable for the rollout of the service. According to it, it looks like the rest of Dublin will get On Demand sometime in July.

Don't hold your breath on that one, they can't even provide a date for the upgrade of the rest of their network (to enable HD and phone-the last great thing!) in large areas of Dublin so I would take "sometime in July" to be "sometime in some July".....

mickser42

biggebruv wrote: »

Just Tried noting has anybody in dub17 got ondemand??

I just checked and I have the on demand here in D17 ( near northside SC )

Flip Flop

Tarquin1970 wrote: »

Don't hold your breath on that one, they can't even provide a date for the upgrade of the rest of their network (to enable HD and phone-the last great thing!) in large areas of Dublin so I would take "sometime in July" to be "sometime in some July".....

Well the network has been upgraded in my area and I have HD, although I still can't get phone and broadband. Like others I'll just have to hope that they stick to their plan and I'll have On Demand sometime soon.

coylemj

Not getting it for the mo in D18, found out from them on Twitter when I DM'ed my a/c number.

Unfortunately the On Demand service is not currently available to you. We will contact you in advance of any future release date. Apologies that we can't be of more assistance at this time.

Never got the pizza letter either so it looks like UPC knew well who would and would not have it but they deliberately put out that vague press release about 160,000 homes in Dublin getting it while conveniently omitting to say what % of their customers that represented.

Does anyone live in the area of Dublin SE where HD is not yet available but they do have on-demand today?

Virgin Media: Jason

Hi Guys,

I just wanted to confirm that all of our fully upgraded Dublin cable network excluding Swords and Malahide was enabled this morning for On Demand. This means that if you have a UPC remote control with an On Demand button on it, you should be able to access the service.

If you have one of our old boxes, and would like to upgrade, call us now on 1908 to upgrade to a new On Demand capable one for just €30 and you will have access to On Demand by early next week!

If you are in Dublin, have the correct box and still see ‘service unavailable’ messages please call our call centre on 1908 and the team will help you out.

Don’t forget the RTE Player, 3 player and box sets are all free for all digital select extra and max customers. If you are a Digital Value customer, you can access the TV players for free. If you want more you can upgrade for just €5 and you will not just get On Demand but over 20 more channels!

I hope this helps

Regards

Jason

coylemj

Jason, can you please read my post immediately above yours - why did the UPC people on Twitter tell me I have to wait for the service if it's available now? That was after I sent them my a/c number in a Twitter DM.

And why when I press the On-Demand button does the screen tell me to go to upc.ie to see when the service will be available when there's no info on the website for the people not enabled for On-Demand today?

And if it's available to everyone, why didn't I receive the letter with the pizza offer?

Flip Flop

UPC: Jason wrote: »

Hi Guys,

I just wanted to confirm that all of our Dublin cable network excluding Swords and Malahide was enabled this morning for On Demand. This means that if you have a UPC remote control with an On Demand button on it, you should be able to access the service.

If you have one of our old boxes, and would like to upgrade, call us now on 1908 to upgrade to a new On Demand capable one for just €30 and you will have access to On Demand by early next week!

If you are in Dublin, have the correct box and still see ‘service unavailable’ messages please call our call centre on 1908 and the team will help you out.

Don’t forget the RTE Player, 3 player and box sets are all free for all digital select extra and max customers. If you are a Digital Value customer, you can access the TV players for free. If you want more you can upgrade for just €5 and you will not just get On Demand but over 20 more channels!

I hope this helps

Regards

Jason

Just rang UPC customer service and they told me that the reason I didn't have On Demand was that, Phone and Broadband isn't available in my area. Seemingly you don't have to subscribe to Phone and Broadband from UPC but you have to have the ability to receive it, in order to be able to receive On Demand, or so I was told anyway. Maybe Tarquin1970 is right, I might never get it so, with the slow pace of the upgrade programme.

Tarquin1970

Nice bit of back tracking there Jason!

Exactly how much of Dublin has not been "fully upgraded" if only a third have this service from today?
Why are UPC reluctant to give upgrade dates for the rest of the Dublin network?

coylemj

Tarquin1970 wrote: »

Nice bit of back tracking there Jason!

Spotted that. For the benefit of those who didn't, Jason's post was changed from 'all of our Dublin cable network excluding Swords and Malahide was enabled this morning for On Demand' to 'all of our fully upgraded Dublin cable network......'

Tarquin1970 wrote: »

Exactly how much of Dublin has not been "fully upgraded" if only a third have this service from today?
Why are UPC reluctant to give upgrade dates for the rest of the Dublin network?

Because UPC themselves don't know the answer to that question. On the 'Network Improvements' webpage..

http://www.upc.ie/customer_support/network_improvements/

there is a map of Dublin on which it refers to planned 2011 activities in the future tense e.g. areas coloured yellow are 'Proposed 2011 Rings'.

Flip Flop

coylemj wrote: »

Spotted that. For the benefit of those who didn't, Jason's post was changed from 'all of our Dublin cable network excluding Swords and Malahide was enabled this morning for On Demand' to 'all of our fully upgraded Dublin cable network......'

Yeah he updated that about a minute after my post. What's doublely galling in my case, is that I have HD and they cabled my apartment block for phone and broadband. However they never took down the old cable and they didn't connect the new cable to the network. So despite getting literature at the time promising phone and broadband, I have never been able to receive it. I think I might have to persue this further myself because it sucks missing out on new services because of it.

devnull

UPC: Jason wrote: »

Hi Guys,

I just wanted to confirm that all of our fully upgraded Dublin cable network excluding Swords and Malahide was enabled this morning for On Demand. This means that if you have a UPC remote control with an On Demand button on it, you should be able to access the service.

If you have one of our old boxes, and would like to upgrade, call us now on 1908 to upgrade to a new On Demand capable one for just €30 and you will have access to On Demand by early next week!

If you are in Dublin, have the correct box and still see ‘service unavailable’ messages please call our call centre on 1908 and the team will help you out.

Don’t forget the RTE Player, 3 player and box sets are all free for all digital select extra and max customers. If you are a Digital Value customer, you can access the TV players for free. If you want more you can upgrade for just €5 and you will not just get On Demand but over 20 more channels

I have the Cisco HD DVR in Dublin 15, near Blanchardstown and don't have the service. We can get all UPC services here and have press red coming up on the channels and on Demand shows up on the menu, but it tells me.

"Service unavailable. Please go to UPC.ie to see when the service will be available in your area."

1908 tell me it isn't in Dublin 15 until July.

I can no longer see channel 119 either in the EPG.

Virgin Media: Jason

Hi coylemj

As you had given the twitter guys access to your account, they were able to see that your cable hasn't been upgraded for fibre power services just yet. I received your account details from our twitter team and I have pushed your account to our upgrade planners to try get a date for you, but can confirm that your area is about to be upgraded for fibre power this summer. (I will PM you with their reply from a release date perspective)

I wanted to clarify my post when I stated On demand is available to all upgraded cable area's now in Dublin, which is a very significant part of our network.

Thanks

Jason

coylemj wrote:

Jason, can you please read my post immediately above yours - why did the UPC people on Twitter tell me I have to wait for the service if it's available now? That was after I sent them my a/c number in a Twitter DM.

And why when I press the On-Demand button does the screen tell me to go to upc.ie to see when the service will be available when there's no info on the website for the people not enabled for On-Demand today?

And if it's available to everyone, why didn't I receive the letter with the pizza offer?

Paulw

coylemj wrote: »

Spotted that. For the benefit of those who didn't, Jason's post was changed from 'all of our Dublin cable network excluding Swords and Malahide was enabled this morning for On Demand' to 'all of our fully upgraded Dublin cable network......'



Because UPC themselves don't know the answer to that question. On the 'Network Improvements' webpage..

http://www.upc.ie/customer_support/network_improvements/

there is a map of Dublin on which it refers to planned 2011 activities in the future tense e.g. areas coloured yellow are 'Proposed 2011 Rings'.

A bit of a mess from UPC. Nothing that new there. :rolleyes:

I have digital + HD TV service, 25mb broadband, but yet am getting the notice that Service on Demand is not available in my area. :mad:

On that network map, we're not even listed (white area).

Frustrating.

coylemj

UPC: Jason wrote: »

Hi coylemj

As you had given the twitter guys access to your account, they were able to see that your cable hasn't been upgraded for fibre power services just yet. I received your account details from our twitter team and I have pushed your account to our upgrade planners to try get a date for you, but can confirm that your area is about to be upgraded for fibre power this summer. (I will PM you with their reply from a release date perspective)

I wanted to clarify my post when I stated On demand is available to all upgraded cable area's now in Dublin, which is a very significant part of our network.

Thanks

Jason

Jason, thanks for the direct reply. Can I ask you a straight question:

Does my area need to be upgraded to provide the ability for HD and/or phone before I can get On-Demand?

It would have been very helpful if UPC simply said in advance of the availability of On Demand that anyone living in an area not yet enabled for HD cannot get On-Demand. I'm not saying that the customer needed to have a HD box, just that HD was available in the area.

If that is the case then I'd like to say that UPC succeeded in seriously mismanaging the launch of On-Demand. I have UPC TV and 25 Mb broadband so had no reason to suspect (based on the pre-launch hype) that I would not get On-Demand on day one.

hada

Rang UPC this morning and found out that the reason I was getting "not subscribed" when trying to play TV episodes was because I was still on an old package (66.08 euro) which only had Digital Value - so "upgraded" to the Fibre Power Essential package...for 66euro a month..with more channels and on-demand tv.

Win.

Virgin Media: Jason

Hi Flip Flop

Please pm me your details, and I would be happy to pass them to our upgrade team to see if we can help in any way to get you connected.

Thanks

Jason


[QUOTE=Flip Flop;78869048I think I might have to persue this further myself because it sucks missing out on new services because of it.[/QUOTE]

Tarquin1970

UPC: Jason wrote: »

Hi coylemj

As you had given the twitter guys access to your account, they were able to see that your cable hasn't been upgraded for fibre power services just yet. I received your account details from our twitter team and I have pushed your account to our upgrade planners to try get a date for you, but can confirm that your area is about to be upgraded for fibre power this summer. (I will PM you with their reply from a release date perspective)

I wanted to clarify my post when I stated On demand is available to all upgraded cable area's now in Dublin, which is a very significant part of our network.

Thanks

Jason

Jason
I've given the twitter team my address but couldn't even get a rough estimate of an upgrade date. Is there a secret map that they can't access? The network upgrade team weren't much help either. It would help if the network upgrade map on the website was up to date or if the communications teams were more informed.
Thanks

devnull

I have 119 UPC on Demand back now.

It still says I need to subscribe to the channel though.

We're on Fibre Power 25 Meg + Digital +HD + Sky Sports and Digital Plus Select.

Paulw

Tarquin1970 wrote: »

Jason
I've given the twitter team my address but couldn't even get a rough estimate of an upgrade date. Is there a secret map that they can't access? The network upgrade team weren't much help either. It would help if the network upgrade map on the website was up to date or if the communications teams were more informed.
Thanks

I am the same.

Talked to a customer service agent, who was less than helpful. "Keep checking channel 119 for the On-Demand service", which is not available to me yet. But, likewise, no information/date/plan when I might get it, even though I have 25mb broadband, Digital + HD and Digital Max tv.

The only info was to keep checking 119. :rolleyes:

bob11

Hi Jason,

I think despite some of the problems, this is a great addition to the UPC lineup. Well done !!

Can you clarify what the content that will be available to rte player.

Will the US series be available ?

This morning when I checked online at http://www.upc.ie/on_demand_tv/TV_Player/

There was a picture of desperate housewives with a caption that it was available on rte player, even though I could not see it on my Boxes.

Now when i checked again online, I see that the Desperate Housewives has been removed from website ..

Just see from your twitter that this should be available

UPC Ireland ‏@UPC_Ireland
Missed your fave episodes of Desperate Housewives @Desperateabc or Grey's Anatomy @Greysabc? Catch up with UPC #ondemandtv

Can you clarify when they will be added ?

Cheers,

Bob