Sky Jobs

mar2000

Hi there. I was wondering what are the opening hours for the call centre or I suppose I should say what are the shift times like?

Thanks in advance

I_like_pie

Chuck_Norris wrote: »

Payday is the last working of/ before the 28th of the month. And welcome aboard!

I start in 11 hours. Can't feckin sleep!!!

Thanks a mil, can't wait to start. Hope today went well! do they have you in training or actually on the phone?

I_like_pie

whirlpool wrote: »

They do the payroll on the 15th of the month, so if you have your details into HR before the 15th then you should get paid on January 27th, for the period of January 7th to January 31st.

Cheers for that. Panic over

tripper63

Hi Mar2000 the opening hours of the sky centre are 7am - 11pm congrats i like pie well done you'll love working there i promise such a buzz about the place

mar2000

tripper63 wrote: »

Hi Mar2000 the opening hours of the sky centre are 7am - 11pm congrats i like pie well done you'll love working there i promise such a buzz about the place

thanks tripper63

Chuck_Norris

I_like_pie wrote: »

Thanks a mil, can't wait to start. Hope today went well! do they have you in training or actually on the phone?

Cheers man. Yeah, went very well. As tripper said, there's a great buzz about the place, and there're feck all of us there at the moment. Can only imagine what it'll be like when it's full

Not on the phones yet. 4 weeks training before that happens. But it's all good so far.

I_like_pie

Happy days!
They actually called me a couple of weeks back asking if I wanted to start early as someone dropped out. Made plans for over Crimbo so couldn't do it. Raging now though!

Happydays123

I have my first interview session coming up with sky and am terrified, can anyone please give me some pointers on what will be asked, I have never worked at anything like this before so don't know anything about it really, the position is for sales advisor, any help will be great.

BrookieD

@Happydays - First off its nothing to get to worked up about. at the end of the day its an interview not a firing squad.

Relax and be yourself is the best advice to give you. Do a little homework on Sky and what the current offerings are and you should be fine.

Arrive in plenty of time, Get your stuff ready the night before and plan ahead.

Best of luck with it.

Wils110

Happy I put up before the best thing to do in this order is be yourself don't bull**** and be confident.....this interview technique will catch you out

mar2000

Hi again I was wondering how long it takes to hear back from them after you submit your CV etc and answer the 14 questions?

Thanks :-)

rude awakening

mar2000 wrote: »

Hi again I was wondering how long it takes to hear back from them after you submit your CV etc and answer the 14 questions?

Thanks :-)

I heard back pretty quick, like 2 days
Just done the first round of interviews. Went well... hopefully

mar2000

best of luck to you! I just applied yesterday and answered the questions as best I could!!!

Ciaran219

Dont wanna sound like a smart arse, but please read the thread replies from people like myself and Tripper and Chuck Norris, we have been answering and commenting on these questions of start date, pay, holidays etc etc. all the answers are on previous pages.

How did u get on the last two days chuck? dont think ive met u yet

Marco85

Is there full traning provided for these positions? Like if you have never worked in a call centre enviroment is it pointless applying for any of these jobs?

rude awakening

Marco85 wrote: »

Is there full traning provided for these positions? Like if you have never worked in a call centre enviroment is it pointless applying for any of these jobs?

Yes, 3 weeks training
One week theory, one week on the job and one week with your manager
Everyone can be trained as long as you can show willingness and initiative

Ciaran219

rude awakening wrote: »

Yes, 3 weeks training
One week theory, one week on the job and one week with your manager
Everyone can be trained as long as you can show willingness and initiative

Are you making that up as you go along?? Far from what the training is like!

Ciaran219

Marco85 wrote: »

Is there full traning provided for these positions? Like if you have never worked in a call centre enviroment is it pointless applying for any of these jobs?

Training is four weeks training with a training manager about the systems, products etc depending on positions. Then after four weeks it's onto the phones for live calls. This is all the training they do.

tripper63

Ciaran has it spot on

rude awakening

Ciaran219 wrote: »

Are you making that up as you go along?? Far from what the training is like!

nope, was told today in the interviews.

tripper63

Hey Marco call centre experience not totally necessary our class is made up of differnet work backgrounds so an initial liking for working and talking to people will stand to you especially in customer service as Ciaran says training is extensive and covers all aspects really well so don't let that put you off

Chuck_Norris

Ciaran219 wrote: »

How did u get on the last two days chuck? dont think ive met u yet

It's all good so far Ciarain. Haven't met yourself or tripper as yet. Clash of hours and what not.

The training is definitely "different". But it's good, as they don't seem to mind people being creative, or different thinking.

Having said that, I am in a room full of like minded techie nerds, so the conversations can be "intersting" to say the least. But it's good. It's not at all a stifling atmosphere.

And for any people who have done interviews, and are cynical about the emphasis placed on Sky being a fun place to work, I can assure you it is.

Like I had said in an earlier post, there's already a buzz about the place, which can only get even better as more people start.

Happydays123

might be a silly question but is the interview a formal one do i need to wear suit and tie?? also apart from the interview what else do you have to go through in the first round and wha does it involve, any help will be great

BrookieD

did any of you guys see this information on benefits:-


Rewards and Benefits – Sky Customer Contact Centres
You can be certain that the contribution you make as part of our team will always be recognised. But, just as importantly, it will also be well rewarded. Not only with a competitive salary and real scope for career development, but a great range of benefits too, including:

Free Sky+ HD with great viewing package, including all movies and sports, plus reduced box office pricing
Free Sky Broadband
Discounted telephony products
33 days’ holiday (including public holidays)
Pension scheme
Life insurance
Healthcare
Sharesave scheme
Sky Choices – a scheme that allows you to gain tax benefits on loads of useful things like childcare, travel, bikes and vouchers
Sky Benefits Extra – giving you discounts on everything from gym memberships and electrical goods to travel and holidays
Recognition schemes with fantastic prizes that have recently included trips to impressive overseas locations and film premieres
Incentive scheme

Pat2107

What shifts are you working chuck.and how far in advance do you know your work schedule?

tripper63

Hi ya Pat
Chuck is in work till 11 tonight the two shift patterns for training are 7 - 3.30 and 2.30 - 11pm

BrookieD

right off to a second interview in Alexandra House this afternoon. If anyone else is going best of luck and break a leg as it were. ;-)

mar2000

BrookieD wrote: »

right off to a second interview in Alexandra House this afternoon. If anyone else is going best of luck and break a leg as it were. ;-)

very best of luck to you

Chuck_Norris

BrookieD wrote: »

right off to a second interview in Alexandra House this afternoon. If anyone else is going best of luck and break a leg as it were. ;-)

Break a leg Brookie. You'll fit in perfectly with that avatar!

Wils110

Forms filled out 2nd assessment tomorrow hope it goes good

mar2000

Hi again! I heard back and I have been invited to a selection session the week after next so hopefully all goes well. I am a bit nervous though in case I mess up

BrookieD

well 2nd assessment completed today - WOW is all i can say.... started at 13:00 and finished at 17:40 ish
a presentation without knowing the subject, then 2 role plays.... have never been so tired after an interview.

bloody afternoon started rubbish, forgot my lunch, went to shop to buy more and forgot my wallet, found a little cash on me so ok lunch was had, back to car and went to arrive in building nice and early and reception man told me to get the car shifted or he would have it lifted, so quick dash around ballsbridge to find parking and panicked as i did not know if i have enough coins for parking. ended up worrying about being clamped as we headed into the 2nd role play.... nightmare.....

no idea how i did but will find out next week... fingers crossed but will wait and see

Pat2107

I have mine tomorrow and trying to stay calm!

Wils110

Pat2107 wrote: »

I have mine tomorrow and trying to stay calm!

Snap

tripper63

Well done Brookie D jasus what aday poor you!! parking round there is a nightmare despite the omens you survived and got through it so hopefully they will get back in touch soon and you'll know. i hope you get it. Well done too Mar 2000 with any luck you'll be joining the team

tripper63

Wills and Pat best of luck the advice given is so true just be yourself easy to say i know but it's appropiate .. try stay calm and relaxed and let your true qualities shine through .. hope you both do well best o luck ..

BrookieD

Good luck to anyone interviewing today.

On reflection i let my guard down a little and feel a little disapointed in my performance yesterday in the Role plays. i know i should have and could have done better but let the events pre interview to cloud me. Still i am taking a lot from the 2 interview days and if not succesful with Sky it will stand me in interviews to come.

whirlpool

A word of advice to everyone who is stressing out about the interview process: stop.

Sky are not looking to hire people who do a textbook perfect interview. They are looking to hire people who display decent social skills and a certain amount of emotional intelligence.

BrookieD

Thanks Whirlpool - was stressing but after talking it over with a few people I am a little happier at my interview. Still taking a lot from the 2 days however ;-)

Chuck_Norris

whirlpool wrote: »

A word of advice to everyone who is stressing out about the interview process: stop.

Sky are not looking to hire people who do a textbook perfect interview. They are looking to hire people who display decent social skills and a certain amount of emotional intelligence.

A big +1 from this. It's all about social interaction. There is a degree of how you think on you feet as well though.

Best of luck to all. So far, they're a great company to work for. With lots of promise and potential for advancement.

SuarezLFC

Can't wait to start my cleaning job with sky ! On the pool table heheheh

mar2000

Thanks to you all for the advice and the tips. Whirlpool, Chuck_Norris and Tripper63 your posts are reassuring. Over the next week I will prepare myself!!!

BrookieD sorry to hear all the hassle you had it sounds like a right nightmare alright. I really hope all goes well for you!

Cianan2

Hey lads, I've been on the hunt for a job for a while, and I'm wondering have I missed the boat for any job opportunities in Sky? Sounds great from what you have all been saying, and would love to try get a job here!

Wils110

Had the 2nd assessment taught I did ok asked me to do a test for technical advice on the broadband just did it to save face good day though..hope the news is good now

JBoyle4eva

Cianan2 wrote: »

Hey lads, I've been on the hunt for a job for a while, and I'm wondering have I missed the boat for any job opportunities in Sky? Sounds great from what you have all been saying, and would love to try get a job here!

Nah, you shouldn't have. The word is they're hiring in phases until July of next year so you should be fine.

Cianan2

Thanks, where did you guys all apply, just online?

Pat2107

https://bskyb.taleo.net/careersection/contactcentre/jobsearch.ftl?lang=en

Chuck_Norris

First week over, so end of week review time!

Just to make it sound as though the brain washing is working, it's a great place to work so far.

Colleagues are sound, atmosphere is great. Training is different, but very effective. Facilities are great, but will be even better when the canteen is open.

All in all, first impressions are very, very good. And when you see all the added benefits to working there, and the support and opportunities that are available, I can see why people work there for such a long time.

A1 Sharon, A1.

Wils110

Just got confirmation I've being successful in the assessments and once they do reference checks all is good..... sales advisor role

tripper63

great news wils 110 well done welcome tot he team