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Mobile phone "cramming" scam

  • 29-03-2012 10:28am
    #1
    showtime
    Registered Users Posts: 75 ✭✭


    Hi there,

    My friend has recently falen victim to a scam that i have come to learn is called "cramming".

    Basically she keeps getting calls on her bills that she did not make, these calls are always to psychics numbers and at a premium rate. None of them show on her iPhone's recent call list.

    She is with 3.ie and they are very unhelpful in the matter, saying they cannot do anything about it.

    I am wondering has anyone on here ever had a simillar experiance and what did they do about it?

    Thanks
    Tagged:


Comments

  • #2
    UnkieKev
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭UnkieKev


    showtime wrote: »
    Hi there,

    My friend has recently falen victim to a scam that i have come to learn is called "cramming".

    Basically she keeps getting calls on her bills that she did not make, these calls are always to psychics numbers and at a premium rate. None of them show on her iPhone's recent call list.

    She is with 3.ie and they are very unhelpful in the matter, saying they cannot do anything about it.

    I am wondering has anyone on here ever had a simillar experiance and what did they do about it?

    Thanks

    Haven't heard of this, but do a full factory reset and get a new sim and have the number changed.

    if the phone is infected in anyway the factory rest should sort it.

    Don't copy over any data and use the old fashioned pen and paper to take down contacts!


  • #3
    ZENER
    Registered Users, Registered Users 2 Posts: 6,163 ✭✭✭ZENER


    I don't think the reset will solve the problem. These charges are a huge problem in the US with companies now being chased by Government agencies over it. I think the scam involves someone signing something they believe to be innocent but the small print means they give consent to be charged for premium calls etc.

    Is the phone a bill-pay service or RTG ? From the article linked above it would seem the phone company is complicit in these scams. Maybe another call to 3 is needed.

    Ken


  • #4
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,150 Mod ✭✭✭✭MarkR


    Are they for calls, or unwanted subscription service?


  • #5
    showtime
    Registered Users Posts: 75 ✭✭showtime


    hi guys thanks for the replies.

    it is a bill pay phone

    the calls are calls that the user simply did not make, they show up as 1590 numbers to things like psychic networks

    it's costing her a lot of money


  • #6
    Drumpot
    Registered Users, Registered Users 2 Posts: 19,306 ✭✭✭✭Drumpot


    Complain to comgreg . . Keep the list of phone numbers and calls and get them to investigate it.


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  • #7
    Agent_99
    Registered Users, Registered Users 2 Posts: 918 ✭✭✭Agent_99


    Get 3 to restrict Premium numbers from her account should be easily enough done, O2 had that facility years ago and then if any further call are made they can investigate.


  • #8
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Mobiles & PDAs

    dudara


  • #9
    Walkman
    Registered Users, Registered Users 2 Posts: 4,224 ✭✭✭Walkman


    OP get your friend to post here:
    http://m.boards.ie/vbulletin/forumdisplay.php?f=1367

    This is the 3 forum here on boards. Fiona and Patrick are employed by 3, they'll look into it. Your friend needs to post though as they'll only deal with the account holder


  • #10
    GarIT
    Registered Users, Registered Users 2 Posts: 8,671 ✭✭✭GarIT


    There's a good chance It's a virus, is there any security package on the phone? Is the phone jailbroken?


  • #11
    mondeo
    Registered Users, Registered Users 2 Posts: 3,676 ✭✭✭mondeo


    Could you not setup a password to restrict all outgoing calls and SMS messages?


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