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Advanced Mass Sender and TeamViewer continuously getting re-installed on pc

Fizman · 2012-03-29 10:08:20

Hi folks, We have a customer who has a pc that is continuously getting these programs installed, after they have been uninstalled. For obvious reasons, he's getting pretty worried! Any idea as to how/why this is reoccurring? Viper AV software had been installed originally. When this issue first popped up, we uninstalled…

29-03-2012 11:08am

#1

Fizman

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Join Date: February 2006

Posts: 6413

Hi folks,

We have a customer who has a pc that is continuously getting these programs installed, after they have been uninstalled. For obvious reasons, he's getting pretty worried! Any idea as to how/why this is reoccurring? Viper AV software had been installed originally. When this issue first popped up, we uninstalled that and put on Kaspersky, but with similar results!

Any suggestions as to what can be done?

0

Comments

#2 29-05-2012 10:37am

Verres

Registered Users, Registered Users 2 Posts: 223 ✭✭

Join Date: January 2007

Posts: 215

Backup anything important, then DBAN it.

"Nuke the site from orbit: it's the only way to be sure".

0
#3 29-05-2012 1:17pm

uch

Registered Users, Registered Users 2 Posts: 7,011 ✭✭✭

Join Date: October 2002

Posts: 6518

Scan and Immunize with something like Malwarebytes or Spybot search and destroy

21/25

0