Switch from Laser to Visa Debit

bestleftfull3

stevenf17 wrote: »

I ordered mine on monday of last week and have yet to see it arrive, going away on saturday aswell so I hope it's there when i get home today or even tomorrow at the lastest
I think you'll be doing well to get it by tuesday!

ha il be in bother if i don't get it !!no money for the football dont want to be carrying cash around all the time !!:mad:

dmn

sure just pop into a branch to take some money out

Bank of Ireland: Graham

bestleftfull3 wrote: »

Hi

I ordered my card last thursday received a pin number yesterday but no card......I'm quiet worried now as im going to poland on tuesday and need to get my card can you check the status of my request?

Regards
Michael

Hi Michael,

I can't check the status of something account specific. If you want to double-check it you can contact your branch or Banking365. Generally speaking, when you order a new/replacement PIN and card, your card follows the PIN a few days later as a security measure. As I mentioned in a previous post, it can take 5-7 working days to receive your Visa Debit card.

Enjoy yourself in Poland and I hope you get your card before you go.
Thanks,
Graham

Bank of Ireland: Graham

Hi shakin and sligono1,

Sorry for the delay in replying to you both. We can't comment on other banks' card replacement programmes. With around 1 million cards to replace for our customers we've put a roll-out schedule in place. The first Visa Debit cards are being issued to customers whose Lasers are expiring over the coming months. Our roll-out is continuing at pace and we expect to have all our Laser cards replaced by the end of September 2012.

Your feedback is very much appreciated and I'll keep you up-to-date here.
Thanks,
Graham

Tony H

Hi Graham, I ordered a new card last week to replace a faulty one, my original was an ordinary card not a laser, today I received an old style debit card again not a visa debit card,
Is this right or should I have gotten the new type card,
Tony

Bank of Ireland: Graham

Hi Tony,

Thanks for your query. ATM-only cards are not yet being replaced by Visa Debit. You can apply to upgrade your card to Visa Debit by completing a Card Application Form in a branch. All card upgrades are subject to approval and take about 5 working days to process.

Thanks,
Graham

dmn

fitzdragon wrote: »

Hi Graham, I ordered a new card last week to replace a faulty one, my original was an ordinary card not a laser, today I received an old style debit card again not a visa debit card,
Is this right or should I have gotten the new type card,
Tony

Surely this shouldnt be still happening. Graham has said a number of times that all replacements are now visa debit.

Bank of Ireland: Graham

Hi dmn,

All Laser card replacements are now Visa Debits. ATM-only cards are not debit cards so they're not part of this phase of the roll-out. Sorry for any confusion.

Thanks,
Graham

Tony H

Thanks Graham, I went into the local branch and got it sorted.

Tony

Bank of Ireland: Graham

Good to hear Tony, thanks for letting us know.

Have a good weekend,
Graham

stevenf17

Finally received my visa debit today, Yayyy!
Just wondering from anybody else who's got the card, does theirs have the contact less payment symbol? cause mine doesn't..... I thought they were supposed to have it built in

KoolKid

stevenf17 wrote: »

does theirs have the contact less payment symbol? cause mine doesn't.

Mine has , yes. Haven't come across anywhere to use it yet.

stevenf17

KoolKid wrote: »

Mine has , yes. Haven't come across anywhere to use it yet.

mmmm... their hardly issuing different versions of the visa debit are they?

here's what my card looks like, is it different to yours?
http://bit.ly/LDZa2M

KoolKid

Different background altogether. Plus it has the contactless icon.

stevenf17

ah well... may let Graham explain this one on monday!

KoolKid

I remember them saying not all cards would have contactless. Can't remember if there was any reasoning behind it.

FGR

I have a contactless card from boi but it's got me thinking..

Most shops won't let you pay for goods less than 10 euros with a laser/credit card. What are the chances that they'll enforce this policy with regard to contactless payments?

So we can only scan for items between 10 and 15 euros..

..Brian..

What's the story with contact less technology? Does it just mean you don't have to take your card out of your pocket? Like it kinda blue tooth links with the VISA terminal in the shop?

KoolKid

You present it like a fob , but there's no need to enter a code.

Laura Steph

Not liking the sound of that. Heard it being discussed on Today Fm recently...not really security savvy is it? Also my laser card doesnt' run out until next March. WOnder how long I'll have to wait??

Bank of Ireland: Graham

Graham here from Bank of Ireland, I wanted to keep you updated on our rollout plans for Visa Debit. We are delighted to say that we now replaced over 100,000 customers Laser Cards with Visa Debit Cards. Our rollout plan is continuing at a pace and as previously communicated we expect to have all Laser cards replaced by the end of the September 2012.

Bank of Ireland: Linda

Hi Stevenf17,

stevenf17 wrote: »

Just wondering from anybody else who's got the card, does theirs have the contact less payment symbol? cause mine doesn't..... I thought they were supposed to have it built in

I am glad to hear that you received your Visa Debit card. As this is due to individual circumstances, I wouldn't be able to discuss or provide any further information about this in the forum. However, if you have a query about your Visa Debit card, please contact Banking 365 or your Branch and we will be happy to help.

Thanks
Linda

Bank of Ireland: Linda

Hi everyone,

Regarding using the contactless technology, there is a demo on the Bank of Ireland website which will show you how to use it. When you are using it in a shop you must wait for the green light on the card reader before the payment goes through.

Also regarding security, the card will be enabled with the latest security features. As an extra precaution, from time to time, you may be asked to enter your PIN to complete a transaction. Once you report the card lost or stolen you will be covered by the Visa Debit card terms and conditions of use.

I hope this answers your questions.
Thanks
Linda

DecTipp

Hi i appied for a visa debit card last friday 2 weeks, and i am still waiting for my card,Im planning on going to uk for a week from tomorrow,I am now concerned that my laser card mightnt work abroad once my card arrives in the post,i was in my local branch 2day and the representive was less than 100% sure that my laser card will work abroad once the new card arrives, and she advised me take over more sterling with me.which i feel uncomfortable in doing,i dont fancy carrying a large amount of cash with me,can someone help me please.

Bank of Ireland: Linda

Hi DecTipp,

I understand your reservations regarding carrying a large amount of cash while travelling.

Due to the high number of Visa Debit cards being issued it can take 8 - 10 working days for the card to arrive. The laser card will continue to work for two months after the Visa Debit card is issued. You will then have two months to activate the Visa Debit card at any Bank of Ireland ATM.

You shouldn't have any problems using your Laser card in the UK as long as it has the maestro or cirrus symbol on the back. Although if you are worried you can call Banking365 on 0818 365 365 and they can check your account for you.


I hope this helps.
Thanks
Linda

seamey beag84

Got mine today.. Happy days! Living in Limerick but got it early because my laser card expires soon. Now just to read the fine print, got a feeling they'll be throwing charges in all over the place..

argonaut

Glad to see is finally happening, Laser's fairly useless tbh.

Just to be clear though, the new Visas are being sent out based on Laser expiry dates? My Laser doesn't expire until September 2013, hope I won't be waiting for ages for this.

kitsy13

Got mine this morning, contactless transaction fees within the eurozone waived till april 2013

Bank of Ireland: Graham

Hi argonaut,

Just to clarify:

Bank of Ireland: Graham wrote: »

The first Visa Debit cards are being issued to customers whose Lasers are expiring over the coming months. Our roll-out is continuing at pace and we expect to have all our Laser cards replaced by the end of September 2012.

If you have any other queries please feel free to ask.
Thanks for your post,
Graham

..Brian..

..Brian.. wrote: »

What's the story with contact-less technology? Does it just mean you don't have to take your card out of your pocket? Like it kinda blue tooth links with the VISA terminal in the shop?

KoolKid wrote: »

You present it like a fob , but there's no need to enter a code.

Laura Steph wrote: »

Not liking the sound of that. Heard it being discussed on Today Fm recently...not really security savvy is it?

Yea not sure I like the sound of that either to be honest. Chip & Pin was only introduced a few years ago and this seems to be taking a step backwards security wise.

If the card you receive is does support contact-less technology is there a way to disable it?

Also I broke my laser and ordered a replacement Tuesday the 5th (6 working days ago) and was told in branch at the time that it would be out in 3-5 working days. Upon not receiving it again today i went into the branch and they revised the time frame to 5-10 workings days but couldn't be certain!

Laura Steph

In relation to contactless transactions, I read in the Visa Debit brochure that the transaction is only limited to €15 which isn't too bad I suppose but I think I'll be guarding my card much more vigilantly in the future.

Also, my card is out next March and I'm meant to get mine this August. Go into your local branch and ask customer services about it, they were very helpful with my queries about it.

FGR

I'm not 100% on this but given that there's no PIN involved I believe Visa will cover fraudulent transactions as a result of contactless technologies.

Just like the good old days when people would skim your card before there was such a thing as a chip or a pin.

Bank of Ireland: Graham

Hi all,

In relation to any security concerns:

Bank of Ireland: Linda wrote: »

the card will be enabled with the latest security features. As an extra precaution, from time to time, you may be asked to enter your PIN to complete a transaction. Once you report the card lost or stolen you will be covered by the Visa Debit card terms and conditions of use.

..Brian..,

..Brian.. wrote: »

If the card you receive is does support contact-less technology is there a way to disable it?

The contactless technology can't be disabled on the card.

..Brian.. wrote: »

Also I broke my laser and ordered a replacement Tuesday the 5th (6 working days ago) and was told in branch at the time that it would be out in 3-5 working days. Upon not receiving it again today i went into the branch and they revised the time frame to 5-10 workings days but couldn't be certain!

Apologies for any inconvenience it may cause you, we have been advised of the following:

Bank of Ireland: Linda wrote: »

Due to the high number of Visa Debit cards being issued it can take 8 - 10 working days for the card to arrive.

Thanks for all your comments,
Graham

..Brian..

got my new visa debit in the post today, no contact less business thankfully. Now for even more ways to spend my money, horay!

dmn

..Brian.. wrote: »

got my new visa debit in the post today, no contact less business thankfully. Now for even more ways to spend my money, horay!

Have many people received the contactless card yet?
I really hope I will be receiving this, but worried now that many others have not.

Belle Morte

Just got my new Visa Debit card today - very pleasant surprise as I hadn't ordered one, so wasn't expecting one to come so soon. Also have the contactless feature on mine.

Arciphel

Just got contactless card today. You can buy a special metal mesh sleeve to put around it in your wallet to stop your RFID data being snooped ;-)

sh7289

Hi, I'm sorry if this question has already been answered:

I'm working abroad in the United States for the summer, my current laser card is due to expire in September 2012, I got a phonecall from someone at home saying that a new card had arrived in the post saying that if it's not activated in Ireland within 2 months, my card will be cancelled. There is no way I can afford to fly home just to activate this new card. I don't want to risk giving someone else my pin to activate it and then send it to me via post. I also don't want to have my current card deactivated whilst I wait for the new one to arrive. I will be home at the end of August.

Why can't Bank of Ireland just wait until September, rather than cutting me off in August, because I have no way of validating the new card until late August/early September?

Bank of Ireland: Linda

Hi sh7289,

The card will automatically cancel after 2 months if it is not activated. Can you pm me your name, number and a good time to call? I will arrange for someone to call you and try sort this out.

Thanks
Linda

Frank Bullitt

Do we actively have to apply for a Debit card or is it naturally sent out to you? Also is the waiting list still long? My current laser card expires in November.

Thanks

Bank of Ireland: Pat

Hi Gintonious,

Thanks for your query. There's no need to apply separately for a Visa Debit if you already have a Laser card. Your current Laser card will automatically be replaced. The Visa Debit roll-out is proceeding on schedule and we expect it to be complete by the end of September.

Thanks
Pat

baby and crumble

Is there any way to apply for one though? I just had to get my laser cards replaced because my wallet was nicked, and I'm heading to the US in August, and I'd really love to have one set up for before I go, it'd make life way easier. My partner who I have a joint account with got hers today, it'd be handy to have all the cards up to date on the same system so we can keep track of things...

bgm13

I've lost my laser but now if I order a new card and get a laser it will have an extended expiry date on it, pushing me further down the line for the Visa Debit...advice?

collier

bgm13 wrote: »

I've lost my laser but now if I order a new card and get a laser it will have an extended expiry date on it, pushing me further down the line for the Visa Debit...advice?

AFAIK remember lost Laser Card will be replaced by Visa Debit cards.

Bank of Ireland: Pat

Hi all,

Thanks for your queries.

baby and crumble wrote: »

Is there any way to apply for one though? I just had to get my laser cards replaced because my wallet was nicked, and I'm heading to the US in August, and I'd really love to have one set up for before I go, it'd make life way easier. My partner who I have a joint account with got hers today, it'd be handy to have all the cards up to date on the same system so we can keep track of things...

At the moment, the only Laser cards that are being replaced with Visa Debit, outside of the scheduled rollout, are cards that have been reported lost, stolen, or damaged. If you need to order a replacement for one of these reasons, please be aware that there will be a charge of €5.90 for the replacement applied to your account.

If you need to report the card lost, stolen or damaged you can contact your branch or call Banking365 on 0818 365 365.

bgm13 wrote: »

I've lost my laser but now if I order a new card and get a laser it will have an extended expiry date on it, pushing me further down the line for the Visa Debit...advice?

collier is correct. If you report your Laser card lost you will automatically be issued with a Visa Debit card as a replacement.

I hope this clarifies things for you.

Thanks
Pat

rainbowtrout

Got my Visa Debit this morning.. my Laser was due to expire the end of this year.

Poxyshamrock

Got my Visa Debit this morning. Laser expires in Dec 2012. Account is in Roxboro in Limerick.

rev2.0

I'll probably be one of the last

BigGrayKettle

This might have been asked already so apologies if so, but are BoI business banking laser cards being replaced according to the same schedule?

Bank of Ireland: Pat

Hi BigGrayKettle,

Bank of Ireland business Laser cards are also being replaced as part of the scheduled rollout. If there's any other information you're looking for, just ask.

Thanks
Pat