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New modem

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  • 04-04-2012 12:11pm
    #1
    ned rierson
    Registered Users Posts: 557 ✭✭✭


    My modem is faulty and Eircom have said they will send out a new one. How long will i be waiting for it ?


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    #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    ned rierson wrote: »
    My modem is faulty and Eircom have said they will send out a new one. How long will i be waiting for it ?


    Hi ned rierson,

    Thanks for your post. The normal time frame for a replacement modem issued by Technical Support is 2 - 3 working days and is delivered by an external courier.

    Modems can generally be tracked online. On occasions the modem is actually delivered before the courier's website is updated fully /or the item is completed.

    If you want to track your modem, just call into Broadband Support. They will give you the tracking number and then call the courier with this. The courier will normally be able to give you the expected time of delivery, contact phone number, or advise on the delivery contact person. Alternatively PM me with your home phone number, and I will be able to locate your tracking number from Technical Support.

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).

    Best wishes,
    Ant


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    #3
    ned rierson
    Registered Users Posts: 557 ✭✭✭ned rierson


    Not sure if the modem is the problem now. Borrowed one from a friend and still getting dropped connections. Eircom did a line test and say everything is ok.


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ned rierson wrote: »
    Not sure if the modem is the problem now. Borrowed one from a friend and still getting dropped connections. Eircom did a line test and say everything is ok.

    Hi ned rierson,

    Have you received your new modem yet? Can you let us know if there is any improvement or anything we can further check for you.

    Cheers

    James (Logged in as Mark)


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