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Vodafone pay as you go - no customer service?

MrsG09 · 2012-04-05 10:46:42

Recently went from bill Pay to pay as you gO. Tried ringing 1907 as per website- number out of service I have also mailed my query 3 times in the past week and no reply. Any ideas? Thanks a million

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05-04-2012 11:46am

#1

MrsG09

Registered Users Posts: 113 ✭✭

Join Date: June 2009

Posts: 92

Recently went from bill Pay to pay as you gO. Tried ringing 1907 as per website- number out of service I have also mailed my query 3 times in the past week and no reply. Any ideas?

Thanks a million

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#2 05-04-2012 11:53am
Max Power 2010

Registered Users Posts: 422 ✭✭

Join Date: March 2010

Posts: 420

From their website, contact us - Pay As You Go Customers.

From a mobile: 1747 (15c/call)
From a landline: CallSave 1850 20 40 20
From abroad: 00 353 1 203 8232

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#3 05-04-2012 11:54am
Paulw

Registered Users Posts: 13,381 ✭✭✭✭

Join Date: September 2001

Posts: 12567

1907 is only for post-paid/billpay phones.

For pre-paid - From a mobile: 1747 (15c/call)

http://www.vodafone.ie/helpsupport/contactus/

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#4 05-04-2012 12:09pm
MrsG09

Registered Users Posts: 113 ✭✭

Join Date: June 2009

Posts: 92

Thanks very much, sorted

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#5 23-04-2012 11:01am
trad

Closed Accounts Posts: 2,696 ✭✭✭

Join Date: May 2009

Posts: 2483

I tried to ring 1907 as a bill pay customer to cease account and port to a new network.
Referred to web site, contact via web mail only.

"We aim to respond within 5 wroking days to this email" More like 10.

I thought 3 was bad

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#6 23-04-2012 4:45pm
Jarren

Closed Accounts Posts: 4,692 ✭✭✭

Join Date: May 2008

Posts: 4401

http://www.rte.ie/news/2012/0420/vodafone-ireland-workers-stage-wildcat-strikes.html

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