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Billing Problems

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  • 10-04-2012 2:55pm
    #1
    mdwexford
    Registered Users Posts: 11,276 ✭✭✭✭


    Have an issue with my bill that was meant to be sorted out, still is not.

    Was just on hold for 42 mins and the idiot on the phone hung up by mistake or something.

    Pm me if you want the bill paid because I won't be paying the current amount.


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  • Options
    #2
    mdwexford
    Registered Users Posts: 11,276 ✭✭✭✭mdwexford


    Can one of you reply.

    I won't be ringing again after today's debacle.


  • Options
    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    mdwexford wrote: »
    Have an issue with my bill that was meant to be sorted out, still is not.

    Was just on hold for 42 mins and the idiot on the phone hung up by mistake or something.

    Pm me if you want the bill paid because I won't be paying the current amount.

    Hi mdwexford

    Apologies for the delay in getting back to you. Can you PM me with your telephone number or account number and I can look into the bill you received.

    Thanks, Mark


  • Options
    #4
    mdwexford
    Registered Users Posts: 11,276 ✭✭✭✭mdwexford


    Pm sent, thanks Mark.


  • Options
    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    mdwexford wrote: »
    Pm sent, thanks Mark.

    Hi mdwexford,

    Got your PM thanks, can you send on your telephone number so I can access the account and history.

    Thanks, Mark


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    #6
    gordy boy
    Closed Accounts Posts: 1 ✭gordy boy


    can anyone help? came back to eircom in january but now want to cancel landline. will i be charged for leaving after 3 months?


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  • Options
    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    gordy boy wrote: »
    can anyone help? came back to eircom in january but now want to cancel landline. will i be charged for leaving after 3 months?

    Hi gordy boy,

    The standard contract term for all customers is 12 months so without actually checking the account I would say there is a contract still attached to it. If cancelling within the agreed period it would normally involve customers 'buying out' the remainder of the contract, ie. paying the rental for the remaining contract term. If you like, PM me the account details and I'll confirm the date the contract is due to expire.

    Regards

    James


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